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283 posts

Ultimate Geek
+1 received by user: 3


Topic # 129417 15-Sep-2013 02:32 Send private message

I had a phone call from Telecom call centre last week asking if I want to upgrade my ADSL to VDSL2 and sign a 12 month contract for a phone+broadband package. This made me look at what is available in the market and at my recent usage to see what is the best package for our family. I been with Telecom for twenty odd years - mainly because I have been happy with them overall (plus I have had an Xtra account - and did not want the hassle of changing it) So I checked out about a dozen or so web sites and it looks like only six companies are providing BOTH VoIP and VDSL2 - and I came up with a short list of  two (Snap vs WorldExchange] - they are different - and they all sounds good and I cant make my mind up. Any advise / recommendations ?  I read many of the posts here - but very few of them were written in the last few months with the newer VDSL offerings were in place. This is what I found on the web site:

  • 100GB data per month
  • Need VDSL modem (FRITZ!Box 7390) - I think this is extra.
  • Snap Plus phone line 
  • FREE Voicemail
  • FREE Caller ID
  • FREE Call Waiting
  • Free Number Port
  • FREE connection and Wiring
  • $100 / month @ 12 mnth contract
  • NZ-based Help Desk
Snap seem pretty on to it, had a good writeup about it in Stuff yesterday and have a FB page full of happy customers. However, they are based in Christchurch - and I cant find out about what sort of DR / Bus. continuity they have if their data centre goes down with an earthquake.

  • 100GB data per month
  • Need a WXC MP264 Residential Gateway @ $295 extra
  • FREE Voicemail
  • FREE Caller ID
  • FREE Call Waiting
  • FREE connection and Wiring
  • $125 / month @ 12 mnth contract [Plus $30 switching fee]
  • Emergency Services Compliant Primary Voice Line
  • Call Waiting
  • Call Forwarding
  • Fax to Email
  • Free Local Calls
  • 5 Cent NZ Calling
  • Free installation
  • Free Number Port
  • 12 month contrac
  • NZ-based Help Desk
WorldExchange seems to have the most 'features' per unit dollar - but not sure I have use for many of the telephony features.

3. 2TALK VDSL BASIC PLAN + GO FREE VOICE PLAN 2Talk looks cheap - but the cost of ownership seems more than SNAP when you add all the bits (extra monthly or extra toll charges).

  • 80GB data per month
  • FREE Ultra VDSL Modem (TG589vn)  +Wifi
  • $95 / month @ 12 mnth contract [Plus $99 connection fee]
  • Edit:  includes landline + everyday local calling
  • VoIP is not something Telecom offers - so need extra fees for for a PBX on cloud + SIP phones from another provider.
Any suggestions from existing users / experts are gratefully accepted. Here are my detailed requirements:

- We have six in the family (Three teenagers)
- our average bandwidth usage is 80GB / m. Hardly use the land-line 
- Not bothered if the router does not have Wifi - as I have a separate high end Wi-Fi router.
- Have not considered the phones we need - but I guess a phone like a phone like the FRITZ!Fon MT-F) would be fine for the main phone, and each person in the house (who have either an iPAD or iPHONE) can download Zoiper SIP Phone - so everyone in the house will have a phone each.  
- Edit: I dont need analogue line for FAX / alarm / Sky etc. Manage everything fine over broadband. 
- My current ADSL connection has down bandwidth of  15kbps and 14dB line attenuation

Tim M, Auckland

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283 posts

Ultimate Geek
+1 received by user: 3


  Reply # 896296 16-Sep-2013 11:42 Send private message

OK - a quick update.

After having a serious look at what is available, I am staying with Telecom. Not because of the old contract (which I was happy to write off had I gone with WorldExchange  / Snap); not because Telecom PSTN  is more reliable than VoIP (according to michaelmurfy); but because Telecom came to the party with a best offer to stay with them which means I will save a lot moving forward. Plus they gave me a free upgrade to VDSL2 (subject to the usual disclaimers).

We are lucky that we live in a country where we have genuine choice and good competition from smaller players to keep the big telco's honest, competitive and customer focussed. In the absence of agile players in VoIP space, I doubt I would have got such a good service. Yes I failed to move to VoIP - but I am happy with the bundled solution they have given me and what I will be paying for it.

I will stay with Telecom for at least another 12 months and see what is out there in VoIP in a years time. By then we will be closer to having fibre in our area and can make the most of fibre with the VoIP.

Tim M, Auckland

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