Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



2 posts

Wannabe Geek


Topic # 139454 9-Feb-2014 21:53 Send private message

I have a small business with an analog Panasonic Kx-TES 824 pbx. We have installed 2 ATAs (Linksys sp2102), so can have 4 concurrent calls. While dialing out and receiving calls is fine, for incoming calls, when the dialer dials a tone to select a department from the auto attendant, the Panasonic fails to pick up the dial tone. This is frustrating as it then makes all the extension phones ring when it has timed out due to it thinking the caller has failed to dial a tone.  When I call my company and simulated the dial tones myself, they sound scratchy and not as smooth as the good old copper lines. Are there settings I need 2 talk to adjust?  Please advise.

Create new topic
988 posts

Ultimate Geek
+1 received by user: 54


  Reply # 983024 9-Feb-2014 22:09 Send private message

What codec are you using? Are you on ADSL, VDSL or fibre?

2040 posts

Uber Geek
+1 received by user: 334

Subscriber

  Reply # 983084 9-Feb-2014 23:38 Send private message

Hmm thats a bit strange. Normally it is the other way around.

Maybe just check that your ATA is using RFC2833 for DTMF and also be sure you aren't on 2talk's old platform - just make sure it is registering to 'sip.2talk.co.nz'. The old platform had issues with dtmf often.

The only other thing I can think of is the Panasonic isn't listening for dtmf. But I assume this was working on the standard POTS lines so that should already be set up.
I will have a look through my panasonic book for other dtmf related settings tomorrow and post up if I find anything helpful.

My only other recommendation is get a new PABX and terminate the SIP trunks natively ;-)

19868 posts

Uber Geek
+1 received by user: 1565

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 983157 10-Feb-2014 08:51 Send private message

Did you auto provision the 2102's or just configure them yourself? If you did it yourself there are around 30+ settings in the SPA that need to even get close to making it work perfectly.




2040 posts

Uber Geek
+1 received by user: 334

Subscriber

  Reply # 983174 10-Feb-2014 09:38 Send private message

sbiddle: Did you auto provision the 2102's or just configure them yourself? If you did it yourself there are around 30+ settings in the SPA that need to even get close to making it work perfectly.





Massive +1

Definitely take advantage of of 2Talk's provisioning tool for your SPA devices. It will get things how they should be for a pleasant VoIP experience.  

Had a quick skim through the programming book, didn't find too much....

Have a look at these programs though....

103 - Voicemail port DTMF
210 - DTMF time - Outgoing
401 - Trunk dial mode


Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

How good is your general Science Knowledge?
Created by Aredwood, last reply by joker97 on 31-Oct-2014 23:44 (39 replies)
Pages... 2 3


Government Limos
Created by networkn, last reply by Bung on 31-Oct-2014 12:39 (94 replies)
Pages... 5 6 7


Snap refuses to replace faulty gear
Created by Brendan, last reply by MadEngineer on 28-Oct-2014 19:07 (92 replies)
Pages... 5 6 7


Sky will be 'upgrading software' of My Sky to connect to internet. What does that mean?
Created by Geektastic, last reply by NonprayingMantis on 31-Oct-2014 23:55 (27 replies)
Pages... 2


Shutup and take my money (via NFC on my mobile phone)
Created by sxz, last reply by sonyxperiageek on 31-Oct-2014 22:34 (24 replies)
Pages... 2


Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by joker97 on 28-Oct-2014 17:13 (123 replies)
Pages... 7 8 9


Uber: a cheaper taxi ride?
Created by kingdragonfly, last reply by livisun on 31-Oct-2014 14:47 (34 replies)
Pages... 2 3


OneDrive code giveaway - go!
Created by freitasm, last reply by pgsheng on 1-Nov-2014 01:50 (33 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.