Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



2 posts

Wannabe Geek


Topic # 139454 9-Feb-2014 21:53 Send private message

I have a small business with an analog Panasonic Kx-TES 824 pbx. We have installed 2 ATAs (Linksys sp2102), so can have 4 concurrent calls. While dialing out and receiving calls is fine, for incoming calls, when the dialer dials a tone to select a department from the auto attendant, the Panasonic fails to pick up the dial tone. This is frustrating as it then makes all the extension phones ring when it has timed out due to it thinking the caller has failed to dial a tone.  When I call my company and simulated the dial tones myself, they sound scratchy and not as smooth as the good old copper lines. Are there settings I need 2 talk to adjust?  Please advise.

Create new topic
972 posts

Ultimate Geek
+1 received by user: 53


  Reply # 983024 9-Feb-2014 22:09 Send private message

What codec are you using? Are you on ADSL, VDSL or fibre?

1960 posts

Uber Geek
+1 received by user: 306

Subscriber

  Reply # 983084 9-Feb-2014 23:38 Send private message

Hmm thats a bit strange. Normally it is the other way around.

Maybe just check that your ATA is using RFC2833 for DTMF and also be sure you aren't on 2talk's old platform - just make sure it is registering to 'sip.2talk.co.nz'. The old platform had issues with dtmf often.

The only other thing I can think of is the Panasonic isn't listening for dtmf. But I assume this was working on the standard POTS lines so that should already be set up.
I will have a look through my panasonic book for other dtmf related settings tomorrow and post up if I find anything helpful.

My only other recommendation is get a new PABX and terminate the SIP trunks natively ;-)

19414 posts

Uber Geek
+1 received by user: 1257

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 983157 10-Feb-2014 08:51 Send private message

Did you auto provision the 2102's or just configure them yourself? If you did it yourself there are around 30+ settings in the SPA that need to even get close to making it work perfectly.




1960 posts

Uber Geek
+1 received by user: 306

Subscriber

  Reply # 983174 10-Feb-2014 09:38 Send private message

sbiddle: Did you auto provision the 2102's or just configure them yourself? If you did it yourself there are around 30+ settings in the SPA that need to even get close to making it work perfectly.





Massive +1

Definitely take advantage of of 2Talk's provisioning tool for your SPA devices. It will get things how they should be for a pleasant VoIP experience.  

Had a quick skim through the programming book, didn't find too much....

Have a look at these programs though....

103 - Voicemail port DTMF
210 - DTMF time - Outgoing
401 - Trunk dial mode


Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Warning: Rage Ahead - Campbell Live and childhood poverty
Created by kawaii, last reply by networkn on 2-Sep-2014 19:57 (112 replies)
Pages... 6 7 8


Does NZ need better gun laws?
Created by mattwnz, last reply by heylinb4nz on 2-Sep-2014 16:23 (104 replies)
Pages... 5 6 7


What tyre brand/model to look at ?
Created by Mark, last reply by Mark on 2-Sep-2014 21:16 (34 replies)
Pages... 2 3


VideoEZY OnDemand
Created by Andib, last reply by davidcole on 2-Sep-2014 20:10 (63 replies)
Pages... 3 4 5


Judith Collins: I am resigning
Created by Presso, last reply by gzt on 2-Sep-2014 11:42 (109 replies)
Pages... 6 7 8


Cirque du Soleil Cellphone Hijack
Created by myopinion, last reply by PhantomNVD on 1-Sep-2014 18:01 (21 replies)
Pages... 2


Orcon Global Mode launched
Created by freitasm, last reply by shk292 on 1-Sep-2014 11:32 (132 replies)
Pages... 7 8 9


Lightbox press event release
Created by freitasm, last reply by IcI on 30-Aug-2014 17:54 (562 replies)
Pages... 36 37 38



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.