Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



165 posts

Master Geek
+1 received by user: 3


Topic # 86411 6-Jul-2011 09:53 Send private message

Has anyone had any experience in sending faxes from a separate fax machine using a VoIP line and Linksys SPA 2102 adaptor?

I am trying to send a fax from a Brother MFC-425CN printer/fax, connected to the VoIP line via a Linksys SPA 2102.
But no luck.

Fax machine scans ok, dials number, gets the communication sounds (screeching noises), but then drops the connection, and waits to redial.

Have tried sending faxes to 2 different numbers, same result.
This printer/fax has worked before at a previous location using a standard phone line (non-voip).

Have checked the SPA 2102 settings, and seems to be setup for Fax with T38 settings enabled.

Any tips?

Create new topic
18529 posts

Uber Geek
+1 received by user: 725

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 489944 6-Jul-2011 10:12 Send private message

Who is your VoIP provider?




165 posts

Master Geek
+1 received by user: 3


  Reply # 489946 6-Jul-2011 10:14 Send private message

sbiddle: Who is your VoIP provider?


Sorry should have mentioned that.
Using WxC VFX.



3551 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 489966 6-Jul-2011 10:58 Send private message

is it inbound , outbound or both,

also try this to see if it makes a difference

Overseas Mode
If you are having difficulty sending a fax overseas due to possible
interference on the phone line, we recommend that you turn on the
Overseas Mode. After you send a fax using this feature, the feature
will turn itself off.
1 If it is not illuminated in green, press (Fax).
2 Load your document.
3 For MFC-215C, press Menu/Set, 2, 2, 4.
For MFC-425CN, press Menu/Set, 2, 2, 7.
4 Press ▲ or ▼ to select On (or Off).
Press Menu/Set.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



165 posts

Master Geek
+1 received by user: 3


  Reply # 490012 6-Jul-2011 12:35 Send private message

I'm having problems with outbound / sending faxes.
Haven't tried inbound.

Tried your suggestion maverick, but no luck, same issue.
I can hear the brother MFC dial number successfully, get connection, start those old modem type noises... pause, and the drop connection.

Here is a screenshot of my current SPA 2102 fax settings:



2314 posts

Uber Geek
+1 received by user: 240


  Reply # 490021 6-Jul-2011 12:52 Send private message

Are you using normal VFX or OpenVFX?

I've used a couple of different hardware configurations with VFX, and outgoing faxing with a Brother MFC series just works as it should. Haven't tried it with a SP2102 though.

18529 posts

Uber Geek
+1 received by user: 725

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 490027 6-Jul-2011 13:04 Send private message

My guess is that your T.38 settings are wrong. There are some platform specific settings including the passthru method which is quite often set to re-invite on many VoIP platforms. You also have echo suppression and ECAN settings which may also need changing.

WxC offer full autoprovisioning because there are many options that need to be set correctly toensure 100% compatibility. If you opt to configure your own device you need to understand what a lot of these settings do.



165 posts

Master Geek
+1 received by user: 3


  Reply # 490050 6-Jul-2011 13:55 Send private message

I'm using OpenVFX.

I'll keep playing with various settings, see what I can come up with.
But so far the various changes I have done don't seem to make a difference.

2314 posts

Uber Geek
+1 received by user: 240


  Reply # 490075 6-Jul-2011 14:25 Send private message

Given the SPA2102 is one of the supported products for VFX auto provisioning, you could go down that route...
Is there a particular reason for running Open VFX in your situation?



165 posts

Master Geek
+1 received by user: 3


  Reply # 490077 6-Jul-2011 14:28 Send private message

RunningMan: Given the SPA2102 is one of the supported products for VFX auto provisioning, you could go down that route...
Is there a particular reason for running Open VFX in your situation?


Because originally I had my VFX line running into a Grandstream GXP2000 VoIP phone (with multiple lines), which is not supported by WxC.

But then I got the SPA 2102, and run my residential line into that, and leave the Grandstream phone for my business lines via Kiwilink (call plus).

Can I tell my SPA 2102 to auto-provision from VFX to test Fax?
Or do WxC need to do something at their end?

2314 posts

Uber Geek
+1 received by user: 240


  Reply # 490099 6-Jul-2011 15:16 Send private message

snowfly: Can I tell my SPA 2102 to auto-provision from VFX to test Fax?
Or do WxC need to do something at their end?


You need to do two things:

1) Contact the helpdesk, get them to change you over to VFX - they will need the model number & MAC address of the ATA.

2) Enter the auto provisioning URL in to the SPA2102.

Easy!



165 posts

Master Geek
+1 received by user: 3


  Reply # 490510 7-Jul-2011 11:36 Send private message

Before switching our VFX line from OpenVFX to provisioned, I tried a second option:

I have a business VoIP line with Kiwilink, currently running on a Grandstream GXP2000 phone.

So I disconnected the Grandstream phone, and then plugged all the SIP details into the SPA 2102.
Following this guide here: http://www.kiwilink.co.nz/pdf/Kiwilink%20Linksys%20SPA%20instructions.pdf
Which also gives details for FAX.

Now when trying to send a Fax from the Brother MFC via the SPA 2102 using Kiwilink, this is the result:

  1. Brother MFC scans fax OK

  2. Dials number OK

  3. Connects and I can hear the screeching / modem noise

  4. After a few seconds this stops, and I hear a constant beep-beep-beep noise, and the fax isn't sent.


Kiwilink SIP line is registered OK, from an external number I can dial the Kiwilink number, and the Brother MFC rings!
I can also make outgoing calls from the Brother MFC, e.g. dialing 0800 000 000 results in the telecom help service, and can hear the voice prompts ok from the MFC speaker.

Its just Fax doesn't work?

3039 posts

Uber Geek
+1 received by user: 14

Trusted
Subscriber

  Reply # 490531 7-Jul-2011 12:09 Send private message

snowfly: Before switching our VFX line from OpenVFX to provisioned, I tried a second option:
...
Now when trying to send a Fax from the Brother MFC via the SPA 2102 using Kiwilink, this is the result:

  1. Brother MFC scans fax OK


  1. Dials number OK


  1. Connects and I can hear the screeching / modem noise


  1. After a few seconds this stops, and I hear a constant beep-beep-beep noise, and the fax isn't sent.

...
Its just Fax doesn't work?

Exactly what I found with my Brother MFC when using it with WxC's provisioned VFX service.  It would fail more often than not, whereas before that, I had an HP OfficeJet and it worked OK 99% of the time.

Now I have an Epson TX300F and it can fax OK via VFX about 80% of the time.  But every so often, I find a fax at the other end that it doesn't like, so TBH I have given up on faxing and now Scan-email which works 100% of the time Cool

My VFX device is a WRTP54G which has similar SIP hardware/software to your SPA2102 (AFAIK).





5902 posts

Uber Geek
+1 received by user: 74

Trusted
Subscriber

  Reply # 490553 7-Jul-2011 12:44 Send private message

TBH I have given up on faxing and now Scan-email which works 100% of the time


What is a fax anyway?

Cyril

3039 posts

Uber Geek
+1 received by user: 14

Trusted
Subscriber

  Reply # 490556 7-Jul-2011 12:48 Send private message

cyril7:
TBH I have given up on faxing and now Scan-email which works 100% of the time


What is a fax anyway?

Cyril

Touche!

It's surprising how many "old school" people still use them.  A recent example was the livestock auctioneer who wanted a list of our animals to be faxed prior to the auction.  I phoned them, and sure enough, they could accept the list via email, but hadn't thought to update their form so it showed the email address.  I'm sure we will get there eventually, and it will just be lawyers, real estate agents and the like who will still use faxes, although even that will die eventually.





Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by dman on 18-Apr-2014 19:41 (95 replies)
Pages... 5 6 7


galaxy s4 now on 4.4.2
Created by nzrock, last reply by timmmay on 18-Apr-2014 19:38 (47 replies)
Pages... 2 3 4


Snap suffering Trans-Tasman congestion 18/04?
Created by Lias, last reply by RalphFromSnap on 18-Apr-2014 16:09 (22 replies)
Pages... 2


Problem with NDSCam
Created by haydenmarsh, last reply by Benoire on 14-Apr-2014 21:28 (21 replies)
Pages... 2


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 17-Apr-2014 17:28 (735 replies)
Pages... 47 48 49


Weather - Auckland
Created by networkn, last reply by Sidestep on 17-Apr-2014 13:47 (18 replies)
Pages... 2


NZ still in the stone ages regarding IT ?
Created by surfisup1000, last reply by wasabi2k on 17-Apr-2014 16:49 (16 replies)
Pages... 2


why does the tax payer have to pay for the prince and princess' 6 star holiday?
Created by joker97, last reply by Geektastic on 17-Apr-2014 15:49 (67 replies)
Pages... 3 4 5



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.