We are planning to replace our old PBX with a new VOIP system. We have been using Lync for IM and presence, and really love it. We are looking for phone system & desk phone setups that can be integrated into Lync to show when we're on the phone, and transfer calls.
We have about 12 staff that are split into 3 support groups (could be hunt groups), with some crossover (staff members in multiple) plus about 10 other staff members. 2 work from home in another city, so we would need them to have desk phones (so they can call without needing to be logged on to Lync on their pc) that can communicate securely without opening us up to SIP attacks.
The options I'm looking at for the phone system are either going Lync all the way, or finding a way to integrate Lync presence with the phones and phone system we buy
If we do go for a separate phone system I’ve been looking at either 3CX or snom. Does anyone know why it seems so common to run snom phones on 3CX rather than snom ONE? Am I right in thinking the snom ONE phone system can basically only use snom phones
I've been reading up on snom phones (seem to integrate nicely with Lync, but don't have the number of transfer/extension monitoring buttons we'd be wanting without getting the 42 button extension panel which is overkill) or Cisco SPA509g phones (good number of buttons, but don't know if they can integrate into Lync).
There are a couple of things that seem to be making the decision hard for me:
- We want to have the system mirrored or a redundant copy in another data centre so if our main office goes offline we can click a few buttons (i.e. restore a backup configuration file and maybe change an IP address or 2) and be up and running.
- Securely connecting the out of town users.
- Staff working from home or elsewhere in the event of another quake taking out our office would need software phones (or just good old Lync)