Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



2933 posts

Uber Geek
+1 received by user: 151

Trusted
Subscriber

Topic # 88759 23-Aug-2011 10:26 Send private message

Hey guys,
We have a service we provide one of our customers where we receive all their incoming faxes of purchase orders and put the data into their inventory system. The way it works is:

1. Fax comes into their system on their number
2. Their system forwards to a Xnet fax to email number on our account

Since yesterday they have complained no faxes have come through but I spoke to Xnet who said there was no issue. Can someone with a fax machine please try and fax a couple of numbers for me to just confirm the issue is on their end?

Please PM for numbers if you can help out.

Cheers.

 





Create new topic
3558 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 510432 23-Aug-2011 10:27 Send private message

PM the details please,

btw  just tested with my Fax to Email from the PSTN works fine




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

3558 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 510445 23-Aug-2011 10:47 Send private message

Fax sent ... Looked successful from here




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



2933 posts

Uber Geek
+1 received by user: 151

Trusted
Subscriber

  Reply # 510448 23-Aug-2011 10:50 Send private message

Ah got it, thanks for that. Was that the fax to email number or the customer's number?





3558 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 510450 23-Aug-2011 10:51 Send private message

Okay , got the details and I see why ...... this is actually a TCL issue we have been trying to get hem to fix within their network for T38 as we run a full IP interconnect with TCL, but do have a backup plan for this they are going to have to dial a prefix code first .. will send it to you




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



2933 posts

Uber Geek
+1 received by user: 151

Trusted
Subscriber

  Reply # 510614 23-Aug-2011 13:55 Send private message

Maverick did a great job diagnosing the issue and offering a workaround!





3558 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 510771 23-Aug-2011 16:47 Send private message

Good to hear it works, we have known that TCL have T38 issues on this new part of their network and the work around has been in place with TCL purely for this reason and it was all pre tested before hand.


I will also add and be fair to TCL that they have known about the issue and were actively working with their vendors to address this we advised very early on when working on IP interconects with them that T38 is a major requirement for IP networks and since the Fax to Email service they hope to run is the same as ours it would probably be good idea to have it in their network, however this takes a fair amount of effort along with testing as TCL have a reasonbly large customer base on their switches and change control and testing rules in those environments Innocent


Hopefully it won't be to far away... but I cant comment on that as it's TCL's platform ...feel free to jump in here TCL Wink




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



2933 posts

Uber Geek
+1 received by user: 151

Trusted
Subscriber

  Reply # 511053 24-Aug-2011 10:51 Send private message

I have just sent a fairly terse email for our customer to forward onto their Telstra Clear outlining the technical issues identified in this thread. At the end of the day we provide data extraction services, not telco support!

I have recommended to my boss that we charge them for our time to diagnose this issue and suggest the customer forwards the bill straight onto Telstra Clear to pay......





Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

MH 17 "shot down" all dead
Created by joker97, last reply by turnin on 22-Jul-2014 16:56 (196 replies)
Pages... 12 13 14


Huge Fuss, didn't even make it a year.
Created by networkn, last reply by Glassboy on 22-Jul-2014 19:50 (121 replies)
Pages... 7 8 9


Skinny's new aggressive ad campaign
Created by Yabanize, last reply by Yabanize on 22-Jul-2014 23:35 (52 replies)
Pages... 2 3 4


Insulation - good deals?
Created by Fred99, last reply by Handle9 on 19-Jul-2014 18:08 (15 replies)

Telecom and temporarily moving
Created by Tel69, last reply by NonprayingMantis on 19-Jul-2014 21:34 (12 replies)

Cunliffe on Holiday
Created by networkn, last reply by trig42 on 23-Jul-2014 09:02 (34 replies)
Pages... 2 3


Power drain on car battery from 5V 1A Car Cam
Created by afe66, last reply by blakamin on 22-Jul-2014 21:09 (10 replies)

881 days... EQ claim settled
Created by Fred99, last reply by Dratsab on 22-Jul-2014 19:49 (10 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.