cisconz: Who did you contact?
I have had 4 Dealer accounts in various jobs, never had an issue.
I don't recall sorry.
It was early on in my journey when I thought this would be a fairly straight forward exercise... I was quite wrong about that. :)
I didn't really try very hard to follow it up to be honest.
I was quite keen to have both on the books because each has benefits:
2Talk - features - cost
VFX - reliability, support, ease of set up, 111 address support
That's basically how I see it adding up anyway.