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10 posts

Wannabe Geek


Topic # 90751 28-Sep-2011 22:12 Send private message

Hi, forgive if the subject has been covered, bur I'm going NUTS. We moved rurally 3 months ago and been trying to get telephone service. Previously with Compass who can supply i/net but no phone service. Something about Klondike Hill they told me. Orcon said they could do the business with the fabulous glossy, paint not even dried "Genius Plan." Sent me the modem/router/handset thingy and a date to connect, but reneged, "We can't connect because you're not fibre fed," "We can't connect because you're copper fed," and finally, after re-registering and them sending me the whole box of tricks again, "We can't connect you because your exchange is fibre-fed." Huh? Is this for real? So I now have 2 sets of their gear, wonder if I could flick it on T/me. Long story short and on advice from a geeker, I got myself a Linksys 2102 and signed with 2talk. Been nearly 2 weeks trying to connect/configure the router, to no avail. I think I'm not even getting off 1st base as the power led continues to flicker. The intel seems to suggest that if this (far left) led behaves like this we are not on line and, yes, this is certainly the case. I have been through all the on line data, and there's lots of it, for setting up, but it seems, I'm going nowhere if I can't connect through the ATA. My ISP don't want to know, 2talk same, and even my fav telcomtech at work is no good on ATA's. My main question is, do you/can you configure this bloody thing off-line. Is this a problem with my ISP set-up (I have connected through a 2102 at our previous address) How do I get on line through the router, never mind the ensuing phone set-up config. Could the ATA be faulty? How do I stop that damnable power led from flashing?
Thanks so much if you have read through this and can help. 

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WorldxChange

  Reply # 527028 29-Sep-2011 05:59 Send private message

Basically you will not be connected to the internet from the ATA, the Power LED flashing is an indication of that or a firmware upgrade, in your case it will be no internet access

Power Green. The Power LED lights up when the Phone Adapter is powered on and connected to
the Internet. It flashes when the Phone Adapter is not connected to the Internet. The LED
also flashes when the Phone Adapter is booting up or upgrading its firmware.

As for getting it online, 2talk is your provider so should have a help-desk to assist, but your first step is get the 2102 online sitting behind the router, can you tell me what type of connection and router you are using ?




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148 posts

Master Geek


  Reply # 527069 29-Sep-2011 08:54 Send private message

2talk have a guide for setting up the spa2102.

http://blog.2talk.co.nz/spa2102.html

254 posts

Ultimate Geek


  Reply # 527190 29-Sep-2011 13:00 Send private message


Maybe some more details:

* What are you using as your ADSL Modem?
* What address range do you use internally? Is it assigned via DHCP? If so, form what device?
* What IP Address do you have assigned to or SPA2102?



10 posts

Wannabe Geek


  Reply # 527345 29-Sep-2011 17:41 Send private message

Thanks so much for replies. I understand that I am not connected through the ATA, but am not sure why. I have ethernet cables to the pc and modem via the ethernet and internet ports on the 2102. Everything I've read says I should then be able to go on line and configure the ATA, but as mentioned, I cannot connect because the ATA is telling me, via the blinking green power led that I'm not on line. I have tried 2talk help, oxymoron, I'll try again. My connection is pppoe, at least that's what my pc tells me as it is booting. I don't have a router as such, unless what I am calling a modem is a router - it is the interface between the dish and the pc. Incidentally, I can go on line ok if I leave the 2102 out of the equation.not sure, but when I interrogate the 2102 it just tells me 0.0.0.0 which I don't think is much good to man or beast.

Oops, again, sorry, I'm a bit new at this stuff!
Have tried the 2talk guide, it raises more questions than it answers.
Thanks again,
Chris.

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WorldxChange

  Reply # 527360 29-Sep-2011 18:09 Send private message

Can you explain how you have your network setup and what equipment, I am guessing you have a router ---> 2102---->PC is this correct ?, what is the router model ?

Also is this a new 2102 or a second hand ?, can you actually connect to the 2102, if so put a screen shot up of you settings for the WAN and LAN setup




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10 posts

Wannabe Geek


  Reply # 527372 29-Sep-2011 18:52 Send private message

Hi, my set-up is: a square dish on the roof (I believe it is microwave, operates only on line of sight to their mast) coax down to my ISP's modem/router (inside) it doesn't have a model number that I can see, unless RMEC I.T.E. means anything. It is powered by a fairly beefy remote 24vDC 1.7A (!) power supply. I can connect my pc directly to this and get connected, but as I want voip, I bought (new) 2102 on 2talks recommendation. I am going into internet port in the 2102, and out of the ethernet port to the pc. The internet led on the 2102 flashes nicely, suggesting traffic through that port, but the power led just flashes, telling me no internet connection, as you have quite rightly pointed out. Interesting point, when we moved house and the ISP came to set us up, the tech said they could give us internet but not voip. The ATA we were using then was a 2102 supplied by them.Point being, we could connect through the 2102. 2talk have since told me our upload speed is sufficient (around 200-250K) so we signed up with them but are now stuck. Another point, 2talk people told me to ask our ISP if our connection is DHCP enabled and what the public 2talk address is. Is this relevant?
I have reset the ATA to factory default settings as per the guide a couple of times, this was apparently successful.
Thanks again.

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Ultimate Geek
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  Reply # 527381 29-Sep-2011 19:06 Send private message

can you log into the 2102 using your web browser?
If you have a modem/router then there isn't any need to plug your computer into the 2102.
Simply plug your computer into the router as you usually would and plug your 2102 into the router directly - the same as if it were another PC.
If you set up this way you will need to disable the router functions of the 2102

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Biddle Corp
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  Reply # 527383 29-Sep-2011 19:13 Send private message

Unfortunately the information you're giving is nowhere near detailed enough for anybody to really help you.

My pick is that your PC is simply plugged into the radio and is doing the PPPoE session. If so you'll need to get the PPPoE details and put these into your SPA 2102 and use this as your router.




10 posts

Wannabe Geek


  Reply # 527384 29-Sep-2011 19:16 Send private message

Hi and thanks, there is only one port on the modem/router. I guess I need to establish if it is a modem or a router. So I have to come out of the modem/router through the ATA.



10 posts

Wannabe Geek


  Reply # 527423 29-Sep-2011 21:24 Send private message

Yep, you're probably right sbiddle, in fact I was thinking the same thing myself....

Unfortunately I don't understand a lot of geek talk.

Sorry to have wasted your time, I'm obviously in the wrong forum.

Thanks people for all for your help, I won't waste your time anymore.

But you know, where the hell does a non-geek but slightly aware person go for help?

My ISP doesn't want to know, 2talk don't want to know, the ATA suppliers don't want to know.

Pass me a tissue.

Thanks for your patience.

148 posts

Master Geek


  Reply # 527461 29-Sep-2011 22:27 Send private message

Have you checked this out?

http://www.cisco.com/en/US/docs/voice_ip_comm/csbpvga/ata/administration/guide/ATA_AG_v3_NC-WEB.pdf

Look under "basic administration and configuration" section




10 posts

Wannabe Geek


  Reply # 527468 29-Sep-2011 22:32 Send private message

Wow, thanks so much, I will peruse it at my leisure at work tomorrow! Much appreciated.

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  Reply # 527580 30-Sep-2011 10:37 Send private message

What type of broadband connection are you on & who with? I.E. satellite or wireless? What area are you from?
The SPA2102 will need to do the PPPoE auth, and the PC will pick up it's connection on the LAN side of the SPA2102 automatically - i.e. with DHCP rather than PPPoE.




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  Reply # 527712 30-Sep-2011 14:37 Send private message

fligh:
But you know, where the hell does a non-geek but slightly aware person go for help?



www.geekzone.co.nz - I have pm'ed you.  This really isn't hard to sort out and is getting silly.

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WorldxChange

  Reply # 527767 30-Sep-2011 16:47 Send private message

Glad your on the job Don.... 2talk should hire you directly Innocent




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