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35 posts

Geek
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Topic # 91076 6-Oct-2011 10:42 Send private message

Greetings GZ.

I have tried to find a topic on this situation however I did not come across any hence this new topic.

Ok so what I need help with is the setup of VODAFONE easyoffice VOIP.

I am currently looking at using Counterpath's  X-Lite Softphone. I have successfully setup x-lite before for customers on XNET! And I have followed the same method to try to setup a VODAFONE VOIP without any success.

So I went to check the hg556 modem from vodafone and have found that SIP ACCOUNT is not enabled. However when I check the SIP ACCOUNT to enable it, the page refreshes and removes the tick from the checkbox.

^ Does the above make sense?
 Can anyone help 

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16656 posts

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Vodafone NZ

  Reply # 529950 6-Oct-2011 10:47 Send private message

This is Vodafone Easy office

http://www.vodafone.co.nz/business/landline/easy-office/

Are you talking about the right service?

Sounds like to me you just want to enable VOIP on the modem which is not Easy office

Or have I missed something?

John




998 posts

Ultimate Geek
+1 received by user: 54


  Reply # 529951 6-Oct-2011 10:48 Send private message

you need to telnet to the router this thread should help you

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=73842



35 posts

Geek
Inactive user


  Reply # 529962 6-Oct-2011 11:07 Send private message

Nitrotech that thread asks to update the firmware, which I am not comfortable doing. Any other suggestions?



35 posts

Geek
Inactive user


  Reply # 529965 6-Oct-2011 11:09 Send private message

@Johnr yes it is easyoffice. yes I am trying to enable the checkbox on the modem to activate SIP accounts, however when clicking the checkbox to enable it, the page just refreshes and removes the check mark.
In order for me to use a softphone I must first enable SIP accounts which it is not letting me do.



35 posts

Geek
Inactive user


  Reply # 529966 6-Oct-2011 11:11 Send private message

Tried telnet, however the commands that thread says to use do not work on my telnet. It says the commands are invalid.

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Ultimate Geek
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  Reply # 529972 6-Oct-2011 11:19 Send private message

oryan: @Johnr yes it is easyoffice. yes I am trying to enable the checkbox on the modem to activate SIP accounts, however when clicking the checkbox to enable it, the page just refreshes and removes the check mark.
In order for me to use a softphone I must first enable SIP accounts which it is not letting me do.


@oryan, So you pay Vodafone $149 per month for this service do you?

I'm pretty sure VF doesn't include softphone support for this product, only 2x analogue VOIP lines and 1x PSTN line.

Are you trying to use the VF modem to set up voip yourself, and use the phone line ports on the back of the modem? Or are you just trying to set up a softphone on your windows/mac machine?

Also, which voip provider are you trying to use?

[EDIT] In my experience, the HG556a VF modem was not that reliable for VOIP, it required a few reboots a couple of times a month. And, your softphone should work without needing to change any settings in your modem. Mine does. 

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Vodafone NZ

  Reply # 529973 6-Oct-2011 11:20 Send private message

oryan: Nitrotech that thread asks to update the firmware, which I am not comfortable doing. Any other suggestions?


Firmware update should be quite easy






35 posts

Geek
Inactive user


  Reply # 529975 6-Oct-2011 11:27 Send private message

@JJNZ1 yes that is the monthly cost for the service. Yes vodafone does not support 3rd party devices/software.
Yes the service does provide 2x analogue VOIP lines and 1x PSTN line.

I am trying to add a softphone X-Lite) onto my windows pc.

My VOIP service provider is vodafone.

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Ultimate Geek
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  Reply # 529991 6-Oct-2011 11:45 Send private message

I don't believe that you would be able to use the Softphone for the official vodafone service - but johnr would know for sure.

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  Reply # 529996 6-Oct-2011 11:48 Send private message

oryan: Yes vodafone does not support 3rd party devices/software. 


oryan: I am trying to add a softphone X-Lite) onto my windows pc. 


oryan: My VOIP service provider is vodafone.

 These are the key points.

If you want to choose what device you use then you need a different service provider.






35 posts

Geek
Inactive user


  Reply # 530001 6-Oct-2011 11:51 Send private message

OK So i tested this on my Snap Internet Connection rather than my Vodafone Internet Connection.

Hey Presto! the softphone connected straightaway. Why is this??
Is it the service provider or would it be the modem?? as I have a different modem for my snap connection. 

So to eliminate the problem we need to find out if it is an isp issue or a device issue. 



35 posts

Geek
Inactive user


  Reply # 530003 6-Oct-2011 11:54 Send private message

yes that's correct, because it is working on my snap connection but not on my vodafone broadband connection.
I did not change any settings on the Softphone configuration. All I done was switch internet connections and now it works.

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  Reply # 530006 6-Oct-2011 11:58 Send private message

oryan: OK So i tested this on my Snap Internet Connection rather than my Vodafone Internet Connection.

Hey Presto! the softphone connected straightaway. Why is this??
Is it the service provider or would it be the modem?? as I have a different modem for my snap connection. 

So to eliminate the problem we need to find out if it is an isp issue or a device issue. 


It could be:

1. A setting on the modem -SIP ALG, is enabled, needs to be turned off for most voip services to be passed through.
2. Since VF are providing you with VOIP services, they have blocked Voip ports from going outside their own network. Did you try another port other than the usual 5060 etc? 

If I was VF, I would block other VOIP services to protect the integrity of their own VOIP services. Last thing they want is the modem prioritizing all VOIP, allowing the customer to overload his/her connection with multiple VOIP connections, degrading service. 



35 posts

Geek
Inactive user


  Reply # 530011 6-Oct-2011 12:07 Send private message

jjnz1:
oryan: OK So i tested this on my Snap Internet Connection rather than my Vodafone Internet Connection.

Hey Presto! the softphone connected straightaway. Why is this??
Is it the service provider or would it be the modem?? as I have a different modem for my snap connection. 

So to eliminate the problem we need to find out if it is an isp issue or a device issue. 


It could be:

1. A setting on the modem -SIP ALG, is enabled, needs to be turned off for most voip services to be passed through.
2. Since VF are providing you with VOIP services, they have blocked Voip ports from going outside their own network. Did you try another port other than the usual 5060 etc? 

If I was VF, I would block other VOIP services to protect the integrity of their own VOIP services. Last thing they want is the modem prioritizing all VOIP, allowing the customer to overload his/her connection with multiple VOIP connections, degrading service. 


What ports are available to use other than 5060??? I can I see which ports are available? 
I am not to bright when it comes to ports lol. Any suggestions would be most appreciated. 

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Biddle Corp
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  Reply # 530014 6-Oct-2011 12:08 Send private message

oryan:
jjnz1:
oryan: OK So i tested this on my Snap Internet Connection rather than my Vodafone Internet Connection.

Hey Presto! the softphone connected straightaway. Why is this??
Is it the service provider or would it be the modem?? as I have a different modem for my snap connection. 

So to eliminate the problem we need to find out if it is an isp issue or a device issue. 


It could be:

1. A setting on the modem -SIP ALG, is enabled, needs to be turned off for most voip services to be passed through.
2. Since VF are providing you with VOIP services, they have blocked Voip ports from going outside their own network. Did you try another port other than the usual 5060 etc? 

If I was VF, I would block other VOIP services to protect the integrity of their own VOIP services. Last thing they want is the modem prioritizing all VOIP, allowing the customer to overload his/her connection with multiple VOIP connections, degrading service. 


What ports are available to use other than 5060??? I can I see which ports are available? 
I am not to bright when it comes to ports lol. Any suggestions would be most appreciated. 


You would have to ask Vodafone what other SIP ports they support (if any) other than 5060.


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