Help....Linksys SPA3102 not working after change of router

Forums › VoIP › Help....Linksys SPA3102 not working after change of router

shaopu

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Topic # 92467 30-Oct-2011 10:49
Hi, can anyone help me? i have linsys SPA3102 hook up with my Huaweri hg56a and is working ok but since the router keep failing on wireless, i have changed it to a orcon homehub but then the voip adaptor is not detected by the router although lan cable is plugged.. i guess the ip might need to change but not sure where should i start as the homehub is not showing the link to the adaptor... any help would be appreciated!! thanks

freitasm

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Reply # 539224 30-Oct-2011 10:52
The SPA3102 is probably using a LAN address that is not in the same range as the router, or conflicts with something in the router. You should have the same router configuration in the new box. If this is not possible anymore there are some codes you can enter via the handset to get the configuration for your SPA3102 (or to reset it to factory defaults). Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

shaopu

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Reply # 539229 30-Oct-2011 11:03
thanks for the quick response.. the dial tone retrieved with the ip addres 192.168.1.2 while the router's gateway address is 192.168.2.1, so are you saying i can change the SPA3102's ip address?? thanks..

freitasm

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Reply # 539231 30-Oct-2011 11:12
They should be at least on the same subnet. Try changing the router to 192.168.1.1 (and make sure your PC is in DHCP mode so it gets a new address)... While at that, make sure you configure DHCP to not give out addresses under a certain value - you don't want conflicts with the SPA, which is already using 192.168.1.2. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

shaopu

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Reply # 539253 30-Oct-2011 12:17
thanks! somehow, i unplug the network cable and plugged it into another port in the router, then when i dial the SPA manual, it retrieved another ip which is the same range 192.168.2.247 and the phone is now working for dialing out.. called in go straight to the voice mail box... do i still need to change the ip address on the SPA? it has the below value... many thanks!!!! Product InformationProduct Name:SPA-2102Serial Number:FM500K2G7508Software Version:3.3.6Hardware Version:1.3.5(a)MAC Address:000E0821EDB3Client Certificate:InstalledCustomization:Open System StatusCurrent Time:10/30/2011 11:17:38Elapsed Time:01:06:29Wan Connection Type:DHCPCurrent IP:192.168.2.247Host Name:SipuraSPADomain:dummy.porta.siemens.netCurrent Netmask:255.255.255.0Current Gateway:192.168.2.1Primary DNS:192.168.2.1 Secondary DNS: LAN IP Address:192.168.0.1Broadcast Pkts Sent:3Broadcast Bytes Sent:1026Broadcast Pkts Recv:5978Broadcast Bytes Recv:371437Broadcast Pkts Dropped:0Broadcast Bytes Dropped:0

sbiddle

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Reply # 539254 30-Oct-2011 12:20
Could be various reasons including a possibler SIP ALG in your router. Contact your VoIP provider and ask them for help, they'll be able to tell you what they're seeing from their end. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

freitasm

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Reply # 539262 30-Oct-2011 13:13
It seems the SPA is using DHCP. That's ok. If you are now connected, it's good. Follow sbiddle's advice on configuration though. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

jmj01

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Reply # 544863 13-Nov-2011 18:33
make sure you have both devices on the same subnet, maybe you had a fixed ip address in the linksys device