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Topic # 94625 15-Dec-2011 10:04 Send private message

Hi,

I use 2talk a lot for my work, and I have noticed there is quite substantial answer lag. I have tested this by calling my own landline and have confirmed that this is an issue. There might be a delay of up to even 2 seconds, between which the other party answers the phone, and when my side starts ringing and their voice comes through. This can be quite embarassing, as it means I often miss their introduction and sometimes will ask for the person who I am speaking to.

It doesn't happen all the time, I might say about ~20% of the time, but it seems somewhat random. Has anyone else experienced this or can offer any solutions?

Thanks
 

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  Reply # 558210 15-Dec-2011 10:56 Send private message

Check your internet connection for high latency / peak time congestion. Also could be firewall issue on your router.




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  Reply # 558219 15-Dec-2011 11:12 Send private message

I have started to notice this also on my 2Talk lines. I'll pick up the phone and have to wait a few seconds until I can hear the other party, by which time they would have already said hello etc.

I have only noticed this in the last month or so, and I personally have not tried to fix it in anyway.

My net connection is running at under 5% average load up and down, my latency seems fine, and my modem (Frtiz box) is my VOIP router also.

So without rebooting my modem, maybe its something at 2Talks end?

Have you lodged a ticket with them about it? (it doesn't bother me that much ATM, so I am not going to)

 

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  Reply # 558224 15-Dec-2011 11:20 Send private message

Agreed I see it too. I think I am pretty much done with 2talk, never really been a happy customer, thier support is crap (in my opinion) and really does speak to the adage you gets what you pays for.

If I could find another supplier that would allow me to use 2 access points on the same number and it was a straight forward setup, I'd be gone.


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  Reply # 558229 15-Dec-2011 11:26 Send private message

networkn: Agreed I see it too. I think I am pretty much done with 2talk, never really been a happy customer, thier support is crap (in my opinion) and really does speak to the adage you gets what you pays for.

If I could find another supplier that would allow me to use 2 access points on the same number and it was a straight forward setup, I'd be gone.



How hard can it be to create our own?
Wink 

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  Reply # 558230 15-Dec-2011 11:27 Send private message

LOL pass :)

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  Reply # 558231 15-Dec-2011 11:30 Send private message

networkn: LOL pass :)


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  Reply # 558271 15-Dec-2011 12:52 Send private message

Are you using 2Talk or 2Talk+? The 2Talk+ service seems better in regards to call lag for me.






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  Reply # 558320 15-Dec-2011 13:45 Send private message

Using Std 2talk, should I upgrade? I thought it was in BETA?

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  Reply # 560702 22-Dec-2011 13:45 Send private message

Give it a try. it's easy to switch between the two.






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