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3 posts

Wannabe Geek


Topic # 95898 16-Jan-2012 13:28 Send private message

We are using SNOM 360 and Linksys SPA942 Voip phones.
To keep the phones running we have to frequently disconnect and reconect the power to the ATCOM server.

The main symptons are as follows;

1. Inability to call out. Trigger unknown
2. Inability to receive calls. Trigger unknown.
3. Inability to transfer a call to another extension. Trigger Unknown.

We resove the above by disconnecting the power from the ATCOm server. We wait 15 secs and then reconnect.
If this does not work we reboot the server and then reboot each phone.

We are trying to locate an engineer from Hamilton who can come and assist us.
Does anyone know who may be able to assist

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  Reply # 569460 16-Jan-2012 14:16 Send private message

Who set the system up for you?



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Wannabe Geek


  Reply # 569470 16-Jan-2012 14:22 Send private message

Our system was set up by our previous General Manager who was very proficient in IT.
He has now moved to another company

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  Reply # 569479 16-Jan-2012 14:42 Send private message

Optimiseart: Our system was set up by our previous General Manager who was very proficient in IT.
He has now moved to another company


Cowboy style no documentation at all I presume? 

Have you checked for contact detail stickers on the hardware (pbx, phones etc)? 

You may have to dig into your accounting invoices to see if there is a vendor/consultant etc you can call for support.



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Wannabe Geek


  Reply # 569501 16-Jan-2012 15:31 Send private message

Good suggestion.
The ATCOM box is from Nicegear I will try them
Many Thanks

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  Reply # 569511 16-Jan-2012 16:01 Send private message

Hi Andrew,

I'm in the Waikato area and may be able to help here. Will send you my details. What VoIP provider(s) are you using?

Thanks
Fraser




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