This company needs to either stop taking connections from the public, DRAMATICALLY improve it's documentation, or get some extra people on the phones and dealing with support queries! Even if it was 0900 based! I would dearly love a refund but considering how hard everything was, I just can't see it being worth the time it would take.
I'd like to say you get what you pay for, but in this case I feel I got even less!
I just wish it didn't take 2 weeks to get ported!