Yealink T20 on Xnet VFX

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scoopy

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Topic # 98589 2-Mar-2012 10:39
Just changed from 2talk to Xnet VFX because I found the services unreliable. Just trying to setup my Yealink T20 on Xnet now (an unsupported phone on the Xnet VFX network). This is the information that I'm trying to track down: Register Name: (How is this different from Username?) Username: (How is this different from Register Name?) Password: ***** SIP Server: ? Enable Outbound Proxy: Yes or No? Outbound Proxy: ? Transport: UDP or TCP or TLP or DNS-SRV? Backup Outbound Proxy Server: ? and Port? NAT Traversal: Enabled / Disabled? STUN Server: ? Voice Mail: ? They look like the main ones. Any support much appreciated.

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Reply # 589307 2-Mar-2012 11:37
Did you receive an email from Xnet with your Open VFX credentials? Should have the settings you need in there. Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection? Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas. *Travel charges may apply. Additional costs may apply for complex installs. I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange. Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com

scoopy

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Reply # 589311 2-Mar-2012 11:40
Thanks for you reply The email from Xnet just had generic information : my phone no, how to manager on online account, username and password, voice portal login info. Nothing about SIP servers etc. Scoopy

Zeon

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Reply # 589323 2-Mar-2012 12:00
scoopy: Thanks for you reply The email from Xnet just had generic information : my phone no, how to manager on online account, username and password, voice portal login info. Nothing about SIP servers etc. Scoopy Did you tell them you want OpenVFX? You usually get an email with all the details. Does the t20 support 3 way authentication?

scoopy

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Reply # 589336 2-Mar-2012 12:25
Sorted now. Hope this helps someone.

maverick

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Reply # 589339 2-Mar-2012 12:34
Thanks for posting this scoopy I'm sure it will help others as Yealink gain popularity , how are you finding the Yealink Phones ? Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

scoopy

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Reply # 589342 2-Mar-2012 12:37
Clarity is good. Easy to use. I've had issues with calls not being picked up and going straight to answer phone. But I think this was an issue with 2talk, not the phone. Now that I'm with Xnet will know for sure.

Zeon

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Reply # 589344 2-Mar-2012 12:40
maverick: Thanks for posting this scoopy I'm sure it will help others as Yealink gain popularity , how are you finding the Yealink Phones ? Hey maverick you thought about offering auto provisioning for yealink? Their auto provision script is pretty easy and I use it for dozens of phones sitting behind FreePBX.

maverick

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Reply # 589350 2-Mar-2012 12:57
Looked at it initially a couple of years ago but had some SIP interop issues with the phones we were testing (wasn't to flash back then), Yealink support kind of just faded off into the distance as we were putting concerns to them, I am seeing them more and more and spoke to them a couple of times over the last couple of years at some conferences I have attended... long story short we may be looking again so was interested in user feedback on their experience, let me know your thoughts Zeon would be pretty interested, the good thing about these is the price point ... but you know us it's not about cheap it's about quality, we leave cheap and nasty to the others @Scoopy let us know if you see the same issue we probably have a lot more support tools to take a look at this issue to see if it's phone or network related. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

scoopy

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Reply # 589381 2-Mar-2012 13:31
@Scoopy let us know if you see the same issue we probably have a lot more support tools to take a look at this issue to see if it's phone or network related. Thanks Will do!

scoopy

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Reply # 590708 5-Mar-2012 14:43
Friends Still having a few issues. When call my number from another phone is going straight to the answer phone. When I call from my VoIP phone out it will ring the called number but when I answer that phone is dead and hangs up after about 10sec. Any thought?

Zeon

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Reply # 590710 5-Mar-2012 14:45
maverick: Looked at it initially a couple of years ago but had some SIP interop issues with the phones we were testing (wasn't to flash back then), Yealink support kind of just faded off into the distance as we were putting concerns to them, I am seeing them more and more and spoke to them a couple of times over the last couple of years at some conferences I have attended... long story short we may be looking again so was interested in user feedback on their experience, let me know your thoughts Zeon would be pretty interested, the good thing about these is the price point ... but you know us it's not about cheap it's about quality, we leave cheap and nasty to the others @Scoopy let us know if you see the same issue we probably have a lot more support tools to take a look at this issue to see if it's phone or network related. Yea they are relatively cheap but IMO at least from a user/semi literate can-install-asterisk person they seem good. Theya re really reliable (which i can't say for the Linksys SPA9xx we have which randomly reboot etc.) and the build quality is good. I really think you should take a look at them Maverick!

maverick

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Reply # 590714 5-Mar-2012 14:52
scoopy: Friends Still having a few issues. When call my number from another phone is going straight to the answer phone. When I call from my VoIP phone out it will ring the called number but when I answer that phone is dead and hangs up after about 10sec. Any thought? Yep have a few , mostly to do with natting or SIP alg what is your router btw , if you send me your details in a PM and a call example I will take a look and confirm from what I see in our logs. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

maverick

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Reply # 590742 5-Mar-2012 15:14
Thanks for the PM, it's pretty much as I thought it appears the router is probably not natting the SIP correctly or closes the UDP pin hole down after a period of time, your using port 5062 for your connection. What I see is that we are sending to your registered IP and port but getting no response so this generally points to the one of the 2 issues above. So a quick couple of tests. If you make an outbound call does the inbound work ? but after a period of a few minutes it may stop, if so then whats happening is that your router closes the connection to your Yealink and doesn't allow the SIP to pass to it. So a couple of things to look at, 1. Put your Yealink on a Static IP do a Port forward for port 5060 to your Yealink IP 2. If this doesn't help check to see if you have a SIP alg on the router and toggle what it is currently set to 3. If that doesn't help try using TCP on the Yealink Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

scoopy

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Reply # 590770 5-Mar-2012 15:59
maverick: Thanks for the PM, it's pretty much as I thought it appears the router is probably not natting the SIP correctly or closes the UDP pin hole down after a period of time, your using port 5062 for your connection. What I see is that we are sending to your registered IP and port but getting no response so this generally points to the one of the 2 issues above. So a quick couple of tests. If you make an outbound call does the inbound work ? but after a period of a few minutes it may stop, if so then whats happening is that your router closes the connection to your Yealink and doesn't allow the SIP to pass to it. So a couple of things to look at, 1. Put your Yealink on a Static IP do a Port forward for port 5060 to your Yealink IP 2. If this doesn't help check to see if you have a SIP alg on the router and toggle what it is currently set to 3. If that doesn't help try using TCP on the Yealink Thanks Maverick No, outbound call doesn't then allow inbound calls. I've setup a static IP I haven't done a forward port before. Here are the options I have: Server Name\| External Port Start\| External Port End \| Protocol \|Internal Port Start \| Internal Port End \| Server IP Address \| Schedule Rule \| Remote IP What do I fill in for each of these options? Thanks again!

maverick

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Reply # 591271 6-Mar-2012 14:23
I will get one of our help desk team to give you a call Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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