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Topic # 99186 14-Mar-2012 11:23 Send private message

My contract with Orcon for phone and internet is up in the middle of April and I'm looking to move my phone service to 2talk and my internet to Vodafone naked. We have an on account mobile so 60GB for $55 is very attractive to us.

I've been trialling 2talk by redirecting my landline to it for the last couple of months and we're happy with the service for what it costs.

My question is what is the best process for moving my number and ISP at the same time. I talked to a Vodafone CSR yesterday and she was a bit lost by the whole process. 

Ideally I'd like to have both ports happen on the same day but it that's impractical we can survive for a day or two without internet service by using my wifes phone as a wireless hotspot. 

What would those of you  who have gone through this process suggest? Do we port the phone number on a Monday and arrange for Vodafone to provision it as a new line later that week or is there a better way of doing it?

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  Reply # 595404 14-Mar-2012 23:22 Send private message

It is a bit of a tricky one this and there is no clean way to do it but the best way to do it is to port your landline number to 2talk first, when that happens you will lose your phone and broadband services from Orcon which is unavoidable, then contact Vodafone to hook up naked broadband to your line, then register the 2talk line.

I did it this way when I moved to 2talk only difference is I had already wireless broadband setup so no copper needed at all. Oddly enough it was Orcon that I moved from too, I remember being very surprised that they did not ring or anything about it, was about 4 years ago though.

Someone else here might know a better way though.




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  Reply # 595411 14-Mar-2012 23:41 Send private message

I've done a few by choosing a date to do the 2talk port in the am, then requesting the broadband transfer for the same date in the pm.






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  Reply # 595422 15-Mar-2012 00:38 Send private message

I would say what Rhysb has done would be the best way. I set up my parents in Nelson back in December up on Vodafone naked broadband and 2talk. They already were customers of Vodafone with their home phone and broadband and after I ported their number to 2talk I straight away rang Vodafone and told them of the number port and that I wanted naked broadband on their line. At first their was a bit of confusion because the CSR didnt understand the concept of voip but as soon as I spoke to a supervisor, the supervisor understood straight away what I meant by voip and I got a call back within half an hour to say the naked broadband had been done. Mind you in saying that I dont actually know what the setup was down there as they seem to have their home phone on one line and their broadband seem to come in on another line as it went to a different socket that wasnt part of the homeline originally. I managed to find where the original line came into the house and disconnect that and then I plugged in a cable from the ATA into one of the unused phone sockets which fired up all the phones they had in the house. Stepmother was very pleased and having no trouble with the service.

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Biddle Corp
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  Reply # 595433 15-Mar-2012 05:56 Send private message

The safest way is to Vodafone DSL full naked install onto the 2nd pair into your home, and then port your number afterwards.



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  Reply # 595447 15-Mar-2012 08:35 Send private message

Thanks everyone, gives me a few ideas.



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  Reply # 596847 18-Mar-2012 18:31 Send private message

The vodafone naked service is due to be deployed on the second pair tomorrow - fingers crossed it gets provisioned on the correct line...



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  Reply # 596848 18-Mar-2012 18:33 Send private message

Sorry double post..



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  Reply # 597208 19-Mar-2012 15:26 Send private message

Handle9: The vodafone naked service is due to be deployed on the second pair tomorrow - fingers crossed it gets provisioned on the correct line...


And.... it didn't. Straight over the top of the Orcon service. Sigh... 

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  Reply # 597250 19-Mar-2012 16:26 Send private message

sounded like a good idea, pity it did not work.




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  Reply # 597253 19-Mar-2012 16:30 Send private message

sbiddle: The safest way is to Vodafone DSL full naked install onto the 2nd pair into your home, and then port your number afterwards.


Remember not every home has a 2nd pair and the install costs more.







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  Reply # 597307 19-Mar-2012 18:12 Send private message

Zeon:
sbiddle: The safest way is to Vodafone DSL full naked install onto the 2nd pair into your home, and then port your number afterwards.


Remember not every home has a 2nd pair and the install costs more.


We do have a second pair and the install cost was a couple of scotchlocks and punching it down onto a second socket - I already had a cat 5 running from the demarc to my comms cupboard.

I seem to have bad luck with vodafone - of the 4 installs/moves they've done for me over the years they've mucked up 3 of them one way or another. Their service, once installed has been good, just for some reason I get bad luck with installs.

 



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  Reply # 610075 16-Apr-2012 15:28 Send private message

I had my number ported this morning to 2talk and it's all up and running. We have gotten there eventually, all be it with a certain amount of pain.

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