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Topic # 100355 10-Apr-2012 13:50 Send private message

Is anyone having problems with landline connections?

Someone I know has basically been told they won't have a landline service for at least a week (I'm guessing more), since the local exchange basically has no free ports left. It's a reasonably populated suburban area (Lower Hutt).
Their existing port died (pair issue?), and there is no spare capacity left to connect them.

Apparently the next door neighbour came across the same problem, however, in that instance they were lucky enough to have an available/spare port to use.

Basically, I was told they'd have to wait until the "line" was fixed - which could be ages, considering the seemingly non-trivial nature of the issue.

From the brief discussion with the TC person, this issue may start to affect more people (serviced by the same exchange).

I didn't think TC's switches would be that old (?), or in need of a re-haul (capacity upgrade or maintenance). Did they buy cheap ones or something?

Does anyone know what the legal requirements for a Telco are in regards to servicing an area? Especially with respect to emergency services access.


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  Reply # 607415 10-Apr-2012 13:55 Send private message

Without knowing a lot more information any replies you get from people will be nothing but guesswork.

Is the customer on a TCL copper connection or Chorus PSTN? If it's TCL remember they have a FTTN network, all voice MPF's don't terminate at the local exchange like the Chorus network. They terminate at the cabinet.

I'm not 100% sure what you mean about "legal requirements to service an area". There are no legal requirements for any carrier to provide services anywhere or to any customer.

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  Reply # 607418 10-Apr-2012 14:04 Send private message

I suspect he is referring to the TSO/Kiwishare.

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  Reply # 607419 10-Apr-2012 14:04 Send private message

Hi Zaptor,

If you could get the customer to contact me I can ask one of the team to look into this.

From your description though, this sounds as if the customer is a 'port waiter'. Where the telecommunications network is provided by Chorus over the copper network, and the Chorus exchange or cabinet is at capacity, Chorus will place the customer on a waiting list for a port. Unfortunately, there's nothing else that we or the customer can do, except wait as this is the process that Chorus uses and all telecommunications companies are treated the same way.

Hope this is useful, Gary



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  Reply # 607421 10-Apr-2012 14:07 Send private message

sbiddle: Without knowing a lot more information any replies you get from people will be nothing but guesswork.

Is the customer on a TCL copper connection or Chorus PSTN? If it's TCL remember they have a FTTN network, all voice MPF's don't terminate at the local exchange like the Chorus network. They terminate at the cabinet.


I believe it's the FTTN network in that case. I'm fairly sure it isn't Chorus, they've been with "TC" since the Saturn days.

sbiddle: 
I'm not 100% sure what you mean about "legal requirements to service an area". There are no legal requirements for any carrier to provide services anywhere or to any customer.


Sorry, that question didn't come out right. I was just wondering if there was some kind of constitutional mandate requiring Telco's to provide a certain level of service to customers/subscribers. I guess not.

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  Reply # 607422 10-Apr-2012 14:09 Send private message

Try being in parts of Rolleston near Chch. People are told the wait is over a year.



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  Reply # 607426 10-Apr-2012 14:15 Send private message

TelstraClear: Hi Zaptor,

If you could get the customer to contact me I can ask one of the team to look into this.

From your description though, this sounds as if the customer is a 'port waiter'. Where the telecommunications network is provided by Chorus over the copper network, and the Chorus exchange or cabinet is at capacity, Chorus will place the customer on a waiting list for a port. Unfortunately, there's nothing else that we or the customer can do, except wait as this is the process that Chorus uses and all telecommunications companies are treated the same way.

Hope this is useful, Gary


Thanks Gary.

As I replied to  sbiddle I believe it's TC wire all the way to the (first) switch (which is a cabinet?).



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  Reply # 607433 10-Apr-2012 14:26 Send private message

sbiddle: ... If it's TCL remember they have a FTTN network, all voice MPF's don't terminate at the local exchange like the Chorus network. They terminate at the cabinet.


Curious. So, I'm guessing coax from the home to the cabinet, then a fibre trunk to an exchange?

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  Reply # 607437 10-Apr-2012 14:39 Send private message

Curious. So, I'm guessing coax from the home to the cabinet, then a fibre trunk to an exchange?


There is coax for the HFC cable BB and TV but UTP MPF for the POT's, in the cabinet is a fibre fed remote POT's line mux, along with the Fibre to BB/TV cable network converters.

Cyril



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  Reply # 607444 10-Apr-2012 15:06 Send private message

cyril7:
Curious. So, I'm guessing coax from the home to the cabinet, then a fibre trunk to an exchange?


There is coax for the HFC cable BB and TV but UTP MPF for the POT's, in the cabinet is a fibre fed remote POT's line mux, along with the Fibre to BB/TV cable network converters.

Cyril


Cheers.

They did mention it was a "pair" issue (referring to the MPF?). From what I can extrapolate, it _appears_ to be an issue at the cabinet.

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  Reply # 607445 10-Apr-2012 15:08 Send private message

MPF = Metallic Path Facility, and yes its refering to the copper twisted pair that POTs uses.

Cyril

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  Reply # 607526 10-Apr-2012 18:08 Send private message

I thought the port waiter issue only affected broadband customers, not voice?

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  Reply # 607536 10-Apr-2012 19:06 Send private message

quickymart: I thought the port waiter issue only affected broadband customers, not voice?


This isn't the typical DSL "port waiter" issue that used to be common place on the Chorus network.


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