Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18
40 posts

Geek


  Reply # 615106 25-Apr-2012 19:08 Send private message

Hrm, just discovered something im not so happy about :/


My normal billing month used to roll over on the 1st of the month.  Opted to change to the warp speed 100mb plan on the 17th, and it has scheduled to be installed on 1st May.


It appears Telstra changed over my billing on 19th April to the warp speed 100mb/s plan, even though I do not have the hardware yet to get what im paying for.

It kind of annoys me that I have to pay for 11 days worth of service that I can not get because of the delay getting the install done.    I think it would be much fairer for the billing to commence on the day I can actually get the service.


Anyone else noticed this?



Have plan, send $NZD50m
3428 posts

Uber Geek
+1 received by user: 63

Subscriber

  Reply # 615116 25-Apr-2012 19:29 Send private message

Beaker: Anyone else noticed this?


Yip.  Don't worry about it at all.  I'm sure that when Gary gets back on deck in the morning he'll have someone sort it for you.

I had an appointment change and exactly the same issue.  TCL sorted it, I actually ended up with 39 extra GB to use in a day (not that I did).

I think it's quite clear that the logistics have all got a bit stuffed up because of demand.  But it does seem that they're getting on top of it.






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


129 posts

Master Geek
+1 received by user: 16

Trusted
Subscriber

  Reply # 615131 25-Apr-2012 20:16 Send private message

Beaker:
It kind of annoys me that I have to pay for 11 days worth of service that I can not get because of the delay getting the install done.    I think it would be much fairer for the billing to commence on the day I can actually get the service.


Anyone else noticed this?




Not a lot anyone can do about it, it's part of the T's & C's we've all signed up to.

http://www.telstraclear.co.nz/company-info/terms-and-conditions/internet-services.cfm

...
7. Paying your billFixed charges will be payable one month in advance. Any additional usage based charges will be payable in arrears.
...




"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

1064 posts

Uber Geek
+1 received by user: 121


  Reply # 615135 25-Apr-2012 20:21 Send private message

DonGould:
Beaker: Anyone else noticed this?


Yip.  Don't worry about it at all.  I'm sure that when Gary gets back on deck in the morning he'll have someone sort it for you.

I had an appointment change and exactly the same issue.  TCL sorted it, I actually ended up with 39 extra GB to use in a day (not that I did).

I think it's quite clear that the logistics have all got a bit stuffed up because of demand.  But it does seem that they're getting on top of it.




And they said there was no demand looooooooool okay













18577 posts

Uber Geek
+1 received by user: 738

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 615164 25-Apr-2012 21:26 Send private message

hamish225:
DonGould:
Beaker: Anyone else noticed this?


Yip.  Don't worry about it at all.  I'm sure that when Gary gets back on deck in the morning he'll have someone sort it for you.

I had an appointment change and exactly the same issue.  TCL sorted it, I actually ended up with 39 extra GB to use in a day (not that I did).

I think it's quite clear that the logistics have all got a bit stuffed up because of demand.  But it does seem that they're getting on top of it.




And they said there was no demand looooooooool okay


Well the price is 50% of what it was a year ago when they said that.

218 posts

Master Geek
+1 received by user: 1


  Reply # 616995 29-Apr-2012 15:31 Send private message

Soooo I've now been changed to the new 100gig plan from my 120gig plan even though the new modem isn't being set up until tomorrow morning?! I feel like im being ripped off by a day.




64 posts

Master Geek


  Reply # 617022 29-Apr-2012 17:07 Send private message

Beaker: Anyone else noticed this? 


Im scheduled for the 1st also, but Im still showing as being on the 90GB plan.

72 posts

Master Geek


  Reply # 617029 29-Apr-2012 17:18 Send private message

Phoned TCL last Friday to sign up for the plan in our new house (We move in May 3), was pleased to be offered a free install with no minimum term contract! Wasn't sure why I got that until the guy mentioned they couldn't install until May 23, so maybe that's the reason.
I'm in Christchurch. Am going to stick with it anyway, he said if any tech is at a loose end before that date they'll call and come do it early if possible.

1064 posts

Uber Geek
+1 received by user: 121


  Reply # 617041 29-Apr-2012 17:51 Send private message

Can't they just mail the modems out with instructions or pre set up? seems a bit silly to send out people to set them up.

I'm not sure what they actually have to do since I've never witnessed an install.

I would assume it goes along the lines of

Plug modem in
Take old one away
Make sure internet works













BDFL
48002 posts

Uber Geek
+1 received by user: 3566

Administrator
Trusted
Geekzone
Subscriber

  Reply # 617046 29-Apr-2012 18:16 Send private message

Setup involves testing the line to check if the channels are correct. You can't do that.




129 posts

Master Geek
+1 received by user: 16

Trusted
Subscriber

  Reply # 617051 29-Apr-2012 18:54 Send private message

More specifically, the line between the customer endpoint and the CMTS is tested for line quality, rf channels are within DOCSIS3 spec and that the required number of channels can be bonded across and then finally the ability for the branch and OTN to suport 100Mbps is tested,recorded and uploaded centrally with a clever wee meter. 

HFC/Cable is seldom, if ever, going to be self installable, be it cable modems or RG6 type cabling.  With a professional carrying things out, the entire network is protected against ingress/noise/general performance degrading actions occurring and screwing all or parts of the network up for others.




"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

114 posts

Master Geek
+1 received by user: 2


  Reply # 617063 29-Apr-2012 19:38 Send private message

DoomlordVekk: More specifically, the line between the customer endpoint and the CMTS is tested for line quality, rf channels are within DOCSIS3 spec and that the required number of channels can be bonded across and then finally the ability for the branch and OTN to suport 100Mbps is tested,recorded and uploaded centrally with a clever wee meter. 

HFC/Cable is seldom, if ever, going to be self installable, be it cable modems or RG6 type cabling.  With a professional carrying things out, the entire network is protected against ingress/noise/general performance degrading actions occurring and screwing all or parts of the network up for others.


+1  I witnessed the Man in the Van in action - took him less than 10 minutes to complete the installation, and the results were awesome from the start Smile

18577 posts

Uber Geek
+1 received by user: 738

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 617069 29-Apr-2012 20:02 Send private message

hamish225: Can't they just mail the modems out with instructions or pre set up? seems a bit silly to send out people to set them up.

I'm not sure what they actually have to do since I've never witnessed an install.

I would assume it goes along the lines of

Plug modem in
Take old one away
Make sure internet works


And..

Not connect the F connectors correctly
Ingress noise back into the coax
Suffer degraded performance
Post to Geekzone saying TCL is bad

IMHO there should be no such thing as self install DSL for exactly the same reasons. Every install should be a site visit with mandatory master filter install.


218 posts

Master Geek
+1 received by user: 1


  Reply # 617439 30-Apr-2012 14:14 Send private message

Soooo I got the new modem installed this morning while I was at work.
The guy rang up and tried to instruct my partner to do a few things, not sure what exactly but probably not much more than reboot the router, the modem and unplug the modem.

My partner although not a geek knows what these things are and how to do most of them but also knows that electronics often break when she touches them! so she played dumb and said she didnt want to nor was she allowed to touch the equipment.

She said the installer then started to sound angry and maybe a little rude. I dont believe this was acceptable practice, first trying to get her to do some of the work and then getting annoyed at her for not wanting to do it as shes not getting paid and he is and also I was told that someone just had to be home to let the installer in and nothing else.

The guy seemed a little lost while setting up my system, initially bypassing the router because it looked too advanced and he didnt know how to work it. The router is a DIR-685 and while it does look flashy it works like most other routers by logging into it via a webpage (which I left the IP and login details on the desk)

After my partner told him that bypassing the router is not an option he reconnected it and everything worked.
Speedtests however were not amazing, going through the PC he could reach 97mb/s but going through the router would only achieve ~ 29mb/s

He left it at that and said "If your partner was able to set this network up he will be able to fix the speeds" which seems a bit of an odd thing to say and then he left.

I dont blame him for the speeds though or for not being able to fix them as it turned out my router or atleast some of the settings were the problem and It just wouldnt be feasable for him to know every setting on every router.

After much looking around my computer and router settings I found that the routers "QOS" settings were set too low, at 32mb/s down and 2mb/s up so I changed this to FULL/FULL and tried to speedtest again.
This time I got better results with 39mb/s down and 10mb/s up but still not as good as expected, eventually I turned QOS completely off and got 97mb/s down and 10mb/s up.

I have so much speed now that I dont know what to do with it, but at 100gig per month it isnt going to be alot.

Sorry for the short novel.




BDFL
48002 posts

Uber Geek
+1 received by user: 3566

Administrator
Trusted
Geekzone
Subscriber

  Reply # 617446 30-Apr-2012 14:26 Send private message

halfbaked: The guy seemed a little lost while setting up my system, initially bypassing the router because it looked too advanced and he didnt know how to work it. The router is a DIR-685 and while it does look flashy it works like most other routers by logging into it via a webpage (which I left the IP and login details on the desk)


I wouldn't expect different. TelstraClear will make sure the network works to the modem - plug the PC directly to the modem and if it works then YOUR internal LAN configuration and not their problem. I think they are correct here.

halfbaked: Speedtests however were not amazing, going through the PC he could reach 97mb/s but going through the router would only achieve ~ 29mb/s 


As I pointed out before some routers are really crap at switching a high volume of packets. Springs to mind the case of another Geekzone user who spent a lot of time claiming TelstraClear was limiting his Internet speeds, just to find out he was using a Linksys PAP2T device, which has a 7 Mbps speed limit. Not TelstraClear's fault at all. Also router QOS configuration is not TCL fault.

When I started the trial (end of 2010), TelstraClear wanted me to have a router with gigabit WAN port - I had 100 Mbps WAN port on my router, but it's a business one with high throughput so we agreed it would work.






1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18
View this topic in a long page with up to 500 replies per page Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by firefuze on 24-Apr-2014 13:30 (99 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by mattwnz on 24-Apr-2014 15:45 (67 replies)
Pages... 3 4 5


Auckland Transport Hop card - look out for errors
Created by robjg63, last reply by sbiddle on 24-Apr-2014 20:48 (21 replies)
Pages... 2


Windows 8 System Mechanics
Created by eme, last reply by eme on 24-Apr-2014 21:10 (20 replies)
Pages... 2


Using my Mac to ring family in the UK
Created by Geektastic, last reply by nakedmolerat on 24-Apr-2014 11:28 (19 replies)
Pages... 2


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mattwnz on 24-Apr-2014 15:11 (74 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by gzt on 24-Apr-2014 21:36 (176 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.