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566 posts

Ultimate Geek
+1 received by user: 8


Topic # 100785 18-Apr-2012 19:41 Send private message

Simple question that I am hoping can be answered here before I resort to speaking to someone on the helpdesk (since this should be quicker)

My old clear.net email address that I received when I got dial up back in 2000 is still active because my parents have their phone line with TelstraClear and pay $4 a month for dial up internet (which is not used). With the launch of snaps new Internet plans, I plan to move my parents from TelstraClear for the phone line over to snap where they can save $40 a month by combining a phone line with my internet (currently through snap).

However I still wish to keep the clear.net email address active which would of course require me to have some sort of service with TelstraClear. So, can anyone tell me WHAT service I would require that doesn't cost a lot (i'm thinking $5 a month but I am probably way out)

I know that some people will tell me to ditch the email, others will tell me to move to gmail while others will tell me to get a hosted email address and never rely on ISP email ever again .. which are all valid suggestions for my own requirements but not for my parents! Clear.net is still their primary email address and they do not want to move to another email address.

Suggestions
Can it even be done?

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4771 posts

Uber Geek
+1 received by user: 531


  Reply # 611433 18-Apr-2012 20:06 Send private message

cant they just keep the dial up but ditch the landline?



566 posts

Ultimate Geek
+1 received by user: 8


  Reply # 611515 18-Apr-2012 21:43 Send private message

From what I understand the dial up is a special promo for having the landline ..

474 posts

Ultimate Geek
+1 received by user: 25


  Reply # 611531 18-Apr-2012 22:01 Send private message

I managed to keep a dialup account for my mum when patdise closed down for around $13, but TelstraClear weren't happy about doing it and it took a few discussions with the call centre.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 611824 19-Apr-2012 12:33 Send private message

Mail+ is what you need. If you email me the account number and contact details I'll ask one of the team to get in touch and talk you through it.

Cheers, Gary



566 posts

Ultimate Geek
+1 received by user: 8


  Reply # 611978 19-Apr-2012 15:35 Send private message

Thanks Gary

Plans are only just started to be put in place -- for at least a few months Telstra are still going to receive money from my parents for a phone line.





566 posts

Ultimate Geek
+1 received by user: 8


  Reply # 612256 20-Apr-2012 08:52 Send private message

A friend of mine works for TC and has advised that I am able to park my email address on another account  and as a result I do not have to purchase Mail+

Every month since 2005 when I disconnected the dial up account and moved the email side of things over to my parents phone account, I have receive a $3.45 credit notice from TC. My thought with the new information received is that I move my email back to my own account .. however it seems to easy .. and I am sure that I am missing something.

I also need to wait until I receive the monthly bill so I can recall my account number .. 



566 posts

Ultimate Geek
+1 received by user: 8


  Reply # 615331 26-Apr-2012 11:17 Send private message

Thanks to Gary, Mail+ has been enabled and I haven't had to endure any pain trying to call them to get this added.

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