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302 posts

Ultimate Geek


  Reply # 613634 23-Apr-2012 13:19 Send private message

And no word from TelstraClear. 




– J

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Ultimate Geek
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TelstraClear

  Reply # 613642 23-Apr-2012 13:33 Send private message

Hi all, as I've noted in other threads on GZ, there's not much we can do without some specific examples that the team can test. What sites are you having trouble with? When was it? What else can you tell us about the behaviour you are experiencing.

For example, the sites mentioned in the OP are loading fine.

Thanks, Gary




302 posts

Ultimate Geek


  Reply # 613645 23-Apr-2012 13:37 Send private message

TelstraClear: Hi all, as I've noted in other threads on GZ, there's not much we can do without some specific examples that the team can test. What sites are you having trouble with? When was it? What else can you tell us about the behaviour you are experiencing.

For example, the sites mentioned in the OP are loading fine.

Thanks, Gary



I'll post very specific screen shots in due course with time and URL. Hopefully others could do this too.




– J

347 posts

Ultimate Geek
+1 received by user: 42


  Reply # 613665 23-Apr-2012 14:09 Send private message

TelstraClear: Hi all, as I've noted in other threads on GZ, there's not much we can do without some specific examples that the team can test. What sites are you having trouble with? When was it? What else can you tell us about the behaviour you are experiencing.

For example, the sites mentioned in the OP are loading fine.

Thanks, Gary



The problem is that, with the issue that I've having, a page can be loading fine except for that one particular load which isn't so it's hard to document and have people believe you Smile

Guess I'm a little jaded in times when one does note details like you've asked for, the person investigating it seems to try the site, says its loading correctly, and therefore there cannot be an issue. (Perhaps that's because the issues are getting filtered at a high level rather than going to an engineer who can look at detailed proxy logs assuming such things exist)

However next time it happens I'll try and remember to note down the date/time & request and see what comes of it....

BDFL
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  Reply # 613694 23-Apr-2012 14:47 Send private message

And while doing it make sure you always use the DNS in the sticky post, the ones ending in 43/44.





153 posts

Master Geek
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  Reply # 613821 23-Apr-2012 17:32 Send private message

jermsie:
phantomdb: Im on cable as well and use the paradise dns, never bothered to see how different either server was, Try using the Secondary dns server as your first, see if that changes things. i notice with a couple of sites that wont load till after 10am in the morning which is just a pain


Whats the IP for that?


 Primary DNS rachel.paradise.net.nz 203.96.152.4 Secondary DNS kirsty.paradise.net.nz 203.96.152.12

taken from

http://www.paradise.net.nz/detect/frames/default/pages/main/access.html

BDFL
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  Reply # 613822 23-Apr-2012 17:34 Send private message

You should be using 203.97.78.43 and 203.97.78.44 as explained here.

I still can't understand why TelstraClear doesn't automatically serve DNS from those servers...






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Master Geek
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  Reply # 613823 23-Apr-2012 17:34 Send private message

TelstraClear: Hi all, as I've noted in other threads on GZ, there's not much we can do without some specific examples that the team can test. What sites are you having trouble with? When was it? What else can you tell us about the behaviour you are experiencing.

For example, the sites mentioned in the OP are loading fine.

Thanks, Gary



i have issues with www.austech.info pages wont load before 10am

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Ultimate Geek
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TelstraClear

  Reply # 614177 24-Apr-2012 09:39 Send private message

phantomdb: i have issues with www.austech.info pages wont load before 10am


These loaded fine for me. Do you have more information?

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Uber Geek
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  Reply # 614198 24-Apr-2012 10:04 Send private message

TelstraClear: 

These loaded fine for me. Do you have more information?


Not with regard to the "before 10am" report you were replying to, because that's rather different I feel than the typical proxy issue.

But "loaded fine for me" is the root of the issue with reporting (potential) proxy issues 

These are highly transient faults we are talking about.  Your chances of reproducing the results by looking at the same page, or same site, at any given moment in time are very small.  

Asking for more information is great, but what more information would you want?  An exact time and date that the request was made so you can look in the logs for that request... except I can't imagine for a second that traffic through the proxy is logged to anything like that detail to identify a specific HTTP request to a specific URL at a specific time from a specific user and what the result of that was.




---
James Sleeman

My hobby - listing small amounts of interesting/useful hobby electronic components hardware and stuff on Trademe for cheap, all good geek stuff for the "maker" revolution ;-)

Tip for Trademe addicts: install an addon for your browser to get thumbs for all listings.



302 posts

Ultimate Geek


  Reply # 614202 24-Apr-2012 10:08 Send private message

sleemanj:
TelstraClear: 

These loaded fine for me. Do you have more information?


Not with regard to the "before 10am" report you were replying to, because that's rather different I feel than the typical proxy issue.

But "loaded fine for me" is the root of the issue with reporting (potential) proxy issues 

These are highly transient faults we are talking about.  Your chances of reproducing the results by looking at the same page, or same site, at any given moment in time are very small.  

Asking for more information is great, but what more information would you want?  An exact time and date that the request was made so you can look in the logs for that request... except I can't imagine for a second that traffic through the proxy is logged to anything like that detail to identify a specific HTTP request to a specific URL at a specific time from a specific user and what the result of that was.


Agreed.
An example a few minutes ago of a website hanging — http://techcrunch.com/2012/04/22/adobe-officially-unveils-cs6-and-its-49month-all-inclusive-creative-cloud-subscription-service/
Switched to OpenDNS servers and loaded immediately. 
Go figure.




– J

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  Reply # 614241 24-Apr-2012 11:28 Send private message

i'm not usually on telstraclear, but over the weekend was on cable in christchurch, and did a couple of web page benchmarks with chrome to compare performance.  not only was the performance less than i normally getting auckland (with similar ping, but adsl with lower sync rate in auckland -- about 10000/750, pings were about 22 in auckland 24 in christchurch as the auckland connection has some interleaving) 

but the crazy thing was that i tried at a different time of day to see if it was going slow again - and the benchmark wouldn't even finished.  then i tried it again and it got to a different point.  although sometimes if going away and coming back it'd make some progress.

it kept waiting on sites like "i.microsoft.com"

the dns was err 203.97.78.43 or something?  it was originally the router, but i changed in case it'd make a difference - no difference.

if i used proxy or pptp vpn to auckland it was fine, and both were faster than going direct.

the weird thing it was during the daytime on sunday i had problems, and it worked the evening of saturday..


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  Reply # 614334 24-Apr-2012 14:25 Send private message

sleemanj:
TelstraClear: 

These loaded fine for me. Do you have more information?


Not with regard to the "before 10am" report you were replying to, because that's rather different I feel than the typical proxy issue.

But "loaded fine for me" is the root of the issue with reporting (potential) proxy issues 

These are highly transient faults we are talking about.  Your chances of reproducing the results by looking at the same page, or same site, at any given moment in time are very small.  


When I had problems before it could even be on nz sites like nzherald - but there didn't seem to be a strong pattern.   If it's a DNS issue, I expect a lot of sites people seem to complain about have low TTLs.  


Asking for more information is great, but what more information would you want?  An exact time and date that the request was made so you can look in the logs for that request... except I can't imagine for a second that traffic through the proxy is logged to anything like that detail to identify a specific HTTP request to a specific URL at a specific time from a specific user and what the result of that was.


i'd expect exactly that myself.  but with kind of retention period i'm not sure.  

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Biddle Corp
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  Reply # 614403 24-Apr-2012 16:19 Send private message

jermsie:
sleemanj:
TelstraClear: 

These loaded fine for me. Do you have more information?


Not with regard to the "before 10am" report you were replying to, because that's rather different I feel than the typical proxy issue.

But "loaded fine for me" is the root of the issue with reporting (potential) proxy issues 

These are highly transient faults we are talking about.  Your chances of reproducing the results by looking at the same page, or same site, at any given moment in time are very small.  

Asking for more information is great, but what more information would you want?  An exact time and date that the request was made so you can look in the logs for that request... except I can't imagine for a second that traffic through the proxy is logged to anything like that detail to identify a specific HTTP request to a specific URL at a specific time from a specific user and what the result of that was.


Agreed.
An example a few minutes ago of a website hanging — http://techcrunch.com/2012/04/22/adobe-officially-unveils-cs6-and-its-49month-all-inclusive-creative-cloud-subscription-service/
Switched to OpenDNS servers and loaded immediately. 
Go figure.


I assume you've already tried another router to elimiate your own hardware?




302 posts

Ultimate Geek


  Reply # 614423 24-Apr-2012 16:35 Send private message

sbiddle:
jermsie:
sleemanj:
TelstraClear: 

These loaded fine for me. Do you have more information?


Not with regard to the "before 10am" report you were replying to, because that's rather different I feel than the typical proxy issue.

But "loaded fine for me" is the root of the issue with reporting (potential) proxy issues 

These are highly transient faults we are talking about.  Your chances of reproducing the results by looking at the same page, or same site, at any given moment in time are very small.  

Asking for more information is great, but what more information would you want?  An exact time and date that the request was made so you can look in the logs for that request... except I can't imagine for a second that traffic through the proxy is logged to anything like that detail to identify a specific HTTP request to a specific URL at a specific time from a specific user and what the result of that was.


Agreed.
An example a few minutes ago of a website hanging — http://techcrunch.com/2012/04/22/adobe-officially-unveils-cs6-and-its-49month-all-inclusive-creative-cloud-subscription-service/
Switched to OpenDNS servers and loaded immediately. 
Go figure.


I assume you've already tried another router to elimiate your own hardware?



The router is fine




– J

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