iSky live buffering issues with TelstraClear

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Forums › TelstraClear › iSky live buffering issues with TelstraClear - a solution

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lchiu7

3447 posts

Uber Geek

Trusted

Reply # 624062 12-May-2012 17:03
I am bit confused here. I thought a transparent proxy which TCL uses would break any DNS setting in your router (including OpenDNS or Google's or Unblock-US) because it would resolve the DNS itself. Well that is the reason I was told Unblock-US doesn't work when you're on TCL - the destination site still thinks your source IP is in NZ since TCL sends it as part of the host request. Other more network savvy folks feel free to step in here. Or perhaps the specific problem here resolved apparently by using a hosts file bypasses DNS completely. System One: Popcorn Hour A200, PS3 (US 60G) dead and now replaced with a PS3 SuperSlim, NPVR running on Sempron 3000 (XP), Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, JVC 56" D-ILA 720P RP TV System Two: Popcorn Hour A110 , Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Roku XS media player Check out my blog at lchiu.blogspot.com

mentalinc

857 posts

Ultimate Geek

Trusted

Reply # 624453 13-May-2012 17:00
Before the Host file update: tracert fs-574f500000000000.id.velocix.com Tracing route to fs-574f500000000000.id.velocix.com [60.234.60.134] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1] 2 51 ms 35 ms 35 ms lo0.internet.ivpn.pe24.telstraclear.net [218.101.61.122] 3 33 ms 32 ms 33 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65] 4 35 ms 35 ms 33 ms ggis-gige-v906.telstraclear.net [203.98.18.67] 5 34 ms 35 ms 35 ms g7-0-0.tkcr4.global-gateway.net.nz [210.55.202.50] 6 192 ms 178 ms 178 ms orcon-dom.tkcr4.global-gateway.net.nz [203.96.66.102] 7 34 ms 35 ms 35 ms xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13] 8 61 ms 58 ms 59 ms 121.99.12.0 9 190 ms 192 ms 198 ms 60.234.60.156 10 191 ms * 181 ms 60.234.60.134 Trace complete. After the host file update tracert fs-574f500000000000.id.velocix.com Tracing route to fs-574f500000000000.id.velocix.com [60.234.60.202] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1] 2 34 ms 58 ms 36 ms lo0.internet.ivpn.pe24.telstraclear.net [218.101.61.122] 3 33 ms 33 ms 33 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65] 4 35 ms 39 ms 36 ms ggis-gige-v906.telstraclear.net [203.98.18.67] 5 34 ms 35 ms 35 ms g7-0-0.tkcr4.global-gateway.net.nz [210.55.202.50] 6 35 ms 35 ms 35 ms orcon-dom.tkcr4.global-gateway.net.nz [203.96.66.102] 7 35 ms 35 ms 35 ms fs-574f500000000000.id.velocix.com [60.234.60.202] Trace complete. Hopefully will solve the problems until TelstraClear fix it properly. CPU: Intel 3770k\| RAM: F3-2400C10D-16GTX G.Skill Trident X \|MB: Gigabyte Z77X-UD5H-WB \| GFX: GV-N660OC-2GD gv-n660oc-2gd GeForce GTX 660 \| Monitor: Dell 2007wfp \| TV capture: Hauppauge WinTV HVR-900 & Nova-S-Plus Software: Windows 8 Pro dvbviewer v4.9.6.20

jakebriggs

4 posts

Wannabe Geek

Reply # 716172 13-Nov-2012 08:46
For those who are following this thread, here is a crosspost from here http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=111285&page_no=1#716082 Those domain names are wrong - they have changed to: 60.234.60.202 fs-da4e500000000000.id.velocix.com #sky sport 1 60.234.60.202 fs-be4e500000000000.id.velocix.com #sky sport 2 60.234.60.202 fs-2a4f500000000000.id.velocix.com #sky sport 3 60.234.60.202 fs-c90c7f0000000000.id.velocix.com #national geographic 60.234.60.202 fs-d10c7f0000000000.id.velocix.com #animal planet 60.234.60.202 fs-f74e500000000000.id.velocix.com #sky news nz 60.234.60.202 fs-184f500000000000.id.velocix.com #cnn Well, I think only the sports ones have changed. Anyway, if you have control over your router, and use dnsmasq for dns, then you cant put this: address=/.id.velocix.com/60.234.60.196 in your /etc/dnsmasq.conf - will resolve *.id.velocix.com to 60.234.60.196 Then when the domain names inevitably change, you won't be affected. That is what I've done anyway.

Dairyxox

185 posts

Master Geek

Reply # 716241 13-Nov-2012 11:10
Wow its amazing that users can 'fix' (workaround) this, and yet Telstraclear can't. Heres hoping that vodafone can clear these issues up.

jakebriggs

4 posts

Wannabe Geek

Reply # 716249 13-Nov-2012 11:16
Well vodafone gives its customers free isky traffic, perhaps telstra customers will now the same deal :)

Zeon

2385 posts

Uber Geek

Trusted

Subscriber

Reply # 716319 13-Nov-2012 12:48
Tracing that IP it looks like its in Los Angeles. Telstra won't peer in New Zealand so probably cheapest to send them traffic from the USA. Telstra's peering policy is costing them more....

kharris

119 posts

Master Geek

Reply # 720699 21-Nov-2012 12:26
I saw on the website today that TCL are now officially offering iSky here. Does anyone know if that means they have fixed previous buffering issues with live TV? I do note this statement but it seems that the TCL pairing causes major issues here too. The programme I'm watching sometimes pauses or buffers. Why is this? iSKY is delivered over the Internet and you may sometimes find programmes, and especially very popular live TV, may pause or buffer. There are many reasons for this, including how many people are online when you are, how many people are trying to watch the same programme as you, the specifications of your computer, and what other activity there is on your Internet connection, including others in your home accessing the Internet while you are. As iSKY is a service provided by SKY to all its customers (not just TelstraClear TV with SKY customers) we are unable to control any pausing or buffering. I also note the following statement: Broadband usage is metered for iSKY and use will contribute to your monthly data usage. Voda is a Sky partner so when can we reasonable expect have iSky unmetered?

kharris

119 posts

Master Geek

Reply # 720741 21-Nov-2012 13:19
kharris: Does anyone know if that means they have fixed previous buffering issues with live TV? Had to come home to test it because it wasn't available at work. Seems fine. No buffering issues. No hosts file entries.

mercutio

784 posts

Ultimate Geek

Reply # 720745 21-Nov-2012 13:32
even this is working, it's forcing orcon to pay more money to telecom for bandwidth due to telstraclear's peering policy. (most NZ providers buy off telstraclear or telecom transit to those networks, it's not unreasonable to redirect those users to the US where bandwidth is cheaper)

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