I am posting here cause I cant talk to any one at telstraclear. Was on hold then they told me that my call can't be connected due to "over loading" and I need to call back. Then when I call back and what do you know, now they are close.
I just got a bill for over $600.
Let me tell you what happened.
I was on the TelstraClear Cable network with a T-box. We moved home about 3 weeks ago and TelstraClear could not give me cable at my new location. This is where my mess began.
First I was struggling to get my account moved and find out what my options are. Then when someone decided to call me back, they told me that I can go on the $75 ADSL special that TelstraClear offers. (Note that she did not tell me that I will only get half of the special, no wifi modem and no 2 months free as stated in the add).
A few days later I got a wire adsl modem. No confirmation on my username or password. After calling them again to find out what is going on the guy in Asia told me I need to talk to someone else and so on. Finally I got a username and password.
After the weekend I called them cause I was told I have to call on Monday if I had any questions. I called on Monday and then I was told that I agreed to the modem and that I will not get the 2 months free. I am sure that I agree to go on the package that was advertised on TV and was not told that I will not get the wifi modem or the 2 months free.
So the lady threatened me that they will bring the call up and listen to the call. I agreed and told her she should go and do that. I asked her how long this will take and she told me someone will come back to me in a week.
This is now 2 weeks later. No one called
I just got my first bill. Like I said $600.
I got $399 for early termination fee on the T-Box.
$70 for the modem(Is the Wire modem not Free)
$100 for Broadband connection fee
$60 for Reconnection Fee
I was not told about any of these charges which MUST be advised at the time of switching service/location!
What am I to do with this? Do I call them again and stay on hold for hours just to be disconnected.
Telstraclear has not made anything easy in my move and I would not be recommending anyone else to join if this is the service they offer!