Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 620927 7-May-2012 12:15 Send private message

cyril7: Hi, not wanting to take this off topic, but while we have the attention of a few who might know.

Currently on a first fit of a very large beachfront build in Waikanae (I job I took on while working for myself last year that I am commited to complete) and there are 4 TCL STB's to be installed, I was hoping to install just one EPG modem in the central cabinet and using a seperate 5 port switch distribute it to all the STBs over the extensive structured cabling. Can anyone confirm that this will work, I have assumed all the boxs in a node are in the same subnet and so will happily pass traffic through the same modem.

Cheers
Cyril


Hi Cyril. TV modems don't allow this.

Cheers, Gary

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 620931 7-May-2012 12:20 Send private message

sbiddle: I would have thought the reasons for this are pretty self explanatory, especially when the vast majority of installs aren't to premises where cable has already been installed.

In those where cable is present basically 100% of installs will meet performance guidelines. I'd take a stab and say 5% of DSL self installs give a DSL user the service speeds and performance they should be getting. Request a DSL install with wiring and master filter and this will essentially hit 100%



That's the reason. As a few others have already mentioned, good intentioned people can cause problems for other users. This costs to find and fix, as well as adversely affecting the customer experience.

Hope that's useful. Gary

5971 posts

Uber Geek
+1 received by user: 109

Trusted
Subscriber

  Reply # 620956 7-May-2012 12:53 Send private message

TelstraClear:
cyril7: Hi, not wanting to take this off topic, but while we have the attention of a few who might know.

Currently on a first fit of a very large beachfront build in Waikanae (I job I took on while working for myself last year that I am commited to complete) and there are 4 TCL STB's to be installed, I was hoping to install just one EPG modem in the central cabinet and using a seperate 5 port switch distribute it to all the STBs over the extensive structured cabling. Can anyone confirm that this will work, I have assumed all the boxs in a node are in the same subnet and so will happily pass traffic through the same modem.

Cheers
Cyril


Hi Cyril. TV modems don't allow this.

Cheers, Gary


Hi Gary, so each TV modem is tied to one box and in no way can provide transport of the EPG data for several STB?

Cyril

Edit, just remembered the CMTS and modem is not a pure layer2 bridge but a host bridge (ie point to point link tied to mac address) therefore only one device at end point (STB in this case) so will just have to house the the EPG modems in the cabinet at least we dont need them cluttering the AV cabinets.





5 posts

Wannabe Geek


  Reply # 621128 7-May-2012 17:35 Send private message

TelstraClear: Hi go2richie. If you email me the account name and some contact details (name and phone number), and the address that the service is for I'll ask one of the team to have a look into this for you and see if we can speed things up.

As has been noted, we do not allow self-installs. It's under Clause 14 of the Internet Services Terms and Conditions:

(b) Use of services
You may only use our installed internet services at the location where we have installed them.

Cheers, Gary



5 posts

Wannabe Geek


  Reply # 621129 7-May-2012 17:35 Send private message

TelstraClear: Hi go2richie. If you email me the account name and some contact details (name and phone number), and the address that the service is for I'll ask one of the team to have a look into this for you and see if we can speed things up.

As has been noted, we do not allow self-installs. It's under Clause 14 of the Internet Services Terms and Conditions:

(b) Use of services
You may only use our installed internet services at the location where we have installed them.

Cheers, Gary


Hi Telstra,

The installation date has just been revised to Wednesday - I guess I have waited long enough and its only a couple of days away. Thanks for your offer though, appreciate it.

Regards
go2richie

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Government Limos
Created by networkn, last reply by Bung on 31-Oct-2014 12:39 (94 replies)
Pages... 5 6 7


Snap refuses to replace faulty gear
Created by Brendan, last reply by MadEngineer on 28-Oct-2014 19:07 (92 replies)
Pages... 5 6 7


How good is your general Science Knowledge?
Created by Aredwood, last reply by Dratsab on 31-Oct-2014 17:35 (25 replies)
Pages... 2


Shutup and take my money (via NFC on my mobile phone)
Created by sxz, last reply by freitasm on 31-Oct-2014 17:46 (21 replies)
Pages... 2


Sky will be 'upgrading software' of My Sky to connect to internet. What does that mean?
Created by Geektastic, last reply by kharris on 31-Oct-2014 16:38 (20 replies)
Pages... 2


Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by joker97 on 28-Oct-2014 17:13 (123 replies)
Pages... 7 8 9


Uber: a cheaper taxi ride?
Created by kingdragonfly, last reply by livisun on 31-Oct-2014 14:47 (34 replies)
Pages... 2 3


DDos Protection from ISP
Created by charsleysa, last reply by freitasm on 31-Oct-2014 12:11 (46 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.