Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

4 posts

Wannabe Geek

Topic # 101925 11-May-2012 20:38 Send private message


I have just joined Telstraclear and I must say I am wishing I had stayed with Vodafone I have only been on the Telstra clear network for 1 day and I have noticed my Pings have gone from 40-50ms with Vodafone,  and now I get 110-120 Ping with Telstra, I live in Hamilton so Ping the Auckland Severs. Surely the ping cannot be that different with a change of company?
I have used the Vodafone and Telstraclear speed test servers and both are reporting about the same pings.

also my down speed is about 3mb/s in morning and I am lucky to get 1mb/s during the evening as you can see from below test from Telstra speed test.

I only joined Telstra because I play a fair bit of Games online and need good pings to Aus and US servers, I was told by many of my mates that Telstra had great internet so I changed and now all I get is kicked from servers for having to higher ping.

Does any one know what can be done to rectify this??

I am using the modem that Telstra sent me, below are line speed reporting from router and bottom is what Telstra server gave me on speedtest.

Line Rate - Upstream (Kbps):480Line Rate - Downstream (Kbps):4288LAN IPv4 Address: Gateway: Primary DNS Server: DNS Server: IPv6 Address:fe80::1 Default IPv6 Gateway: Primary IPv6 DNS Server: Secondary IPv6 DNS Server: Date/Time:Fri May 11 20:33:49 2012
Download Speed: 848 kbps (106 KB/sec transfer rate)
Upload Speed: 377 kbps (47.1 KB/sec transfer rate)
Latency: 111 ms
Friday, May 11, 2012 8:20:15 PM

Thanks for you help


Create new topic
2218 posts

Uber Geek
+1 received by user: 414


  Reply # 623759 11-May-2012 21:22 Send private message

20623 posts

Uber Geek
+1 received by user: 2055

Biddle Corp

  Reply # 623766 11-May-2012 21:30 Send private message

Your DSL sync rates are only 4288kbps so ~3.5Mbps is the most you're ever going to get from your connection.

80% of NZ premises should obtain a DSL sync rate of at least 10Mbps. The fact you aren't willt ypically only be for two reasons - 1) Poor wiring, which statistically will be in your home and not the Chorus network or 2) Your distance from an exchange or cabinet

Since you're new here you potentially haven't read the hundreds of other threads where people detail their issues.

The first thing you need to do is look at the Chorus SAT website ( and tell us whether you're being served by a cabinet or exchange and whether you're in a 10Mbps zone or not.

You'll also need to sdescribe your internal house phone wiring, whether you have a master filter (assumption right now is that you clearly don't), how many devices you have, whether they have filters, whether you have an alarm, and whether you're performed an isolation test.

Statstically speaking most DSL sync speed issues are related to poor internal wiring within the home and if you don't have a master filter installed you will always receive a level of DSL performance that is less than somebody who has a master filter installed.

4 posts

Wannabe Geek

  Reply # 623768 11-May-2012 21:32 Send private message

why would ping go from 40 yesterday to 120 today and only thing changed is service provider, 3 year old house with master filter all done.

I don't have a Alarm in the house, im not in a 10mbps zone so speed is not really the issue for me my Ping is as I do a lot of online gaming and keep getting kicked from servers I used to Play on all the time

when I First moved into my new house 3 years ago I was with telstra and got a 20ms Ping I dont understand what has happened how can it go from

20-30ms 3 years ago with Telstra
40-50ms with Vodafone for 1 year
120 ping with telstra current

and all the same address, I have 1 phone in the house that is plugged in with a filter wall and my modem.


20623 posts

Uber Geek
+1 received by user: 2055

Biddle Corp

  Reply # 623772 11-May-2012 21:48 Send private message

You haven't said what you are pinging.

As for small variations interleaving will add/remove 16ms to a ADSL2+ connection.

4 posts

Wannabe Geek

  Reply # 623796 11-May-2012 22:08 Send private message

I'm pinging the Telstra speed test server and the Vodafone speed test server and also I know what i used to ping in Aussie game server

7838 posts

Uber Geek
+1 received by user: 349


  Reply # 623861 12-May-2012 01:03 Send private message

Rollie: why would ping go from 40 yesterday to 120 today and only thing changed is service provider, 3 year old house with master filter all done.

Ring Telstraclear and ask to have interleaving turned off on your connection.

1107 posts

Uber Geek
+1 received by user: 50

  Reply # 623904 12-May-2012 10:03 Send private message

it's most likely telstraclear's current adsl issues.  even with interleaving on you should definitely be under 60 msec to auckland and 90 msec to sydney.

oh and you're likely to find it's worse in evening.  if it's still high during morning it could be modem/wiring problems (less likely if you were fine on vodafone) or interleaving could be on, and should be switched off..

168 posts

Master Geek
+1 received by user: 8


  Reply # 623938 12-May-2012 11:37 Send private message

ditch the telstra modem, take the vodafone one and put the telstra user info in it and see if your pings improve.

Have plan, send $NZD50m
3498 posts

Uber Geek
+1 received by user: 76


  Reply # 624135 12-May-2012 21:01 Send private message

Rollie, download a copy of WinMTR and do a bit of testing with that.

I'm finding latency to my first hop ranges between 8 and 500ms. It used to be ~10 iirc and didn't vary much.

That you're seeing 3mbit in the morning and 1mbit in the evening points to congestion.

Gary did comment last week that they're putting more capacity on line over the next couple of weeks.

It seems clear that the $75 deal they've been marketing has been a bit more successful than the network planning.

What I'm really wondering is will users churn back to other providers or put up with it and will legacy customers now look for other deals and better performance from someone else, or will Telstra be able to react fast enough to keep customer churn down?

Promote New Zealand - Get yourself a domain name!!!

Check out mine - - [email protected]

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Trending now »

Hot discussions in our forums right now:

Why does Lightbox have a suicide wish?
Created by dafman, last reply by NonprayingMantis on 3-Mar-2015 16:47 (97 replies)
Pages... 5 6 7

Galaxy s6 announcement and owners thread
Created by Shoes2468, last reply by geoffwnz on 3-Mar-2015 16:08 (73 replies)
Pages... 3 4 5

Accuracy of UFB dates on Chorus website
Created by timbosan, last reply by timbosan on 3-Mar-2015 12:32 (19 replies)
Pages... 2

Uber Taxi Rides - $10 off first ride.
Created by kiwijunglist, last reply by gzt on 1-Mar-2015 23:38 (18 replies)
Pages... 2

The Evil that is ISIS
Created by networkn, last reply by joker97 on 28-Feb-2015 22:47 (201 replies)
Pages... 12 13 14

Spark Open Term Plan Changes? (27/2)
Created by taneb1, last reply by funnyfela on 28-Feb-2015 15:03 (37 replies)
Pages... 2 3

Whats your USB charging solution?
Created by macuser, last reply by tchart on 3-Mar-2015 17:36 (16 replies)
Pages... 2

Privacy concerns on returning faulty microSDXC
Created by dpw, last reply by dpw on 3-Mar-2015 12:09 (31 replies)
Pages... 2 3

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.