DonGould:allistar: A sign that people have gone to bed and congestion is lower?
I'll see what TelstraClear say. If it is congestion related and they don't fix it, then that's pretty poor customer service
What would you consider an acceptable time frame for them to sort it out?
A week is too long. I'd say a few days. I do a lot of after hours work from home and rely on a decent connection.