Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 630271 25-May-2012 11:47 Send private message

AT>

Actually, if you ask enough of the right people, and demonstrate that you won't make their lives crap with their bosses (to often), and join the obvious dots then you can get a reasonable picture for what's going on and why.

I think MF really put it out there well a while back when he commented about the type of provider that TCL is today. I have to confess, I get caught up in this as well. I want them to keep being the provider I remembered them being, but reality check, they're not any more.

People who are interested in better understanding this space should check out this post on the NZ NOG list and the discussion that follows... http://list.waikato.ac.nz/pipermail/nznog/2012-May/019117.html

Curtis has given some quite good info about the dynamics of their network. Some of the issues he presents will also apply to this space.

As I said in my post week before last, some of the issues here are business problems that simply take time to work though.

If, for example, TCL has to purchase more 10Gb hand over from Chorus then there are many processes that have to be worked though. TCL will want to discuss pricing for the service hand over. Most providers don't just accept the basic list price offered off the bat.... why would/should they, none of us in the consumer space do either.

Chorus will then have to do a service availability check to ensure they can in fact deliver 10Gb though the network to TCL from where ever it's coming from. This doesn't mean that Chorus haven't designed the network properly either (before anyone jumps on that bandwagon), it's exactly like when you go to put your dinner away in the fridge at home. Your fridge might be more than big enough, but you still have to move stuff about to fit everything in. In this case a better example would be to assume that a friend has brought you a big box of pizza that you weren't expecting. Still not a problem for your big fridge, but because of the odd shape you need to move stuff about and restack stuff.

The same logic applies when ordering carrier services.

http://www.radionz.co.nz/misc/eoi - This is another link people who are interested, should have a read of.

When doing link and resource planning, the questions that Richard raises are the sorts of questions that are being raised internally and with vendors with TCL. In most cases, like the pizza question, they're not actually hard to answer, but each question still has to be thought up, asked and answered before technical choices can be made.


> So long TelstraClear, and thanks for all the fish!

For many of you trying to run a small business from home, this might be the best choice. I'd be interested to know where AT decided to go and what he chooses to pay.

TCL, in the internet space, was founded on a bunch of 'rising stars' by my observation.

For some folk, choosing a new 'rising star' might be the best option. Though to be quite honest, and blunt, I'm not sure who you'd choose right now.

In the current market, it appears to me that every provider is being impacted in one way or another.

Content providers such as Apple and Microsoft are pushing out bigger and bigger updates all the time and more and more devices are connecting to the network all the time and sucking more data.

I wonder if many of you trying to run small businesses from home are just not being realistic with what you're being willing to pay as well?

I'd like to know how many of you have two or more data services with fail over and any sort of performance monitoring on them so your work is not being interrupted by carrier problems?

If you're earning $400 a day, how much do you budget each data for communications?






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 630413 25-May-2012 15:59 Send private message

Hi everyone.

At the end of last week, TelstraClear bought substantial extra international capacity for its network and some customers will be noticing an improved Internet experience.Please remember that there are many factors that can impact on Internet speeds and you may not always notice a difference. Consumer NZ has a good backgrounder to this here: http://www.consumerspeedtest.org.nz/about.php

We are aware that some customers, particularly those in the Bay of Plenty and parts of Waikato, have noticed little, if any, change. We are working with our wholesaler to identify the cause of these congestion problems and to have them resolved as soon as possible.

If you are in other parts of the country and are experiencing slower speeds than you usually get please log a fault so that we can investigate. Information that is helpful when logging a fault includes the results of the TelstraClear speedtest at http://www.telstraclear.co.nz/customer-zone/speedtest/ 

If you log a fault, it will help us track the problem and resolve it if you can provide us with good information. Please let us know what websites you are finding slow to load and what time you tried accessing them. Please also keep a note of your fault ticket number and update us with other sites that you find are slow to load or do not load at all. When you log a fault you will be given an email address that you can send this extra information to.

Note that the results of other speedtest sites do not help us identify problems. This is because there are too many variables involved (as noted in the Consumer NZ backgrounder) for the results to have any meaning. For example, how many others are accessing that test site when you are, and the different servers and networks routes that can be causing bottlenecks between your machine and the speedtest site.

Hope this is useful. Gary

278 posts

Ultimate Geek
+1 received by user: 14


  Reply # 630454 25-May-2012 16:53 Send private message

Just switch over to telstraclear today, literally have just been connected to TCL for 30minutes. I'm not happy at all.

National download speeds ~0.5mbit/sec
International (US) speeds of ~0.7-1.0mbit/sec

This is disgusting. I'm in Auckland and sync at 18mbit/sec, and this was nearly always maxed out with my previous provider.

I'm so tempted to just abandon ship and start the switching process immediately.

15 posts

Geek


  Reply # 630491 25-May-2012 17:58 Send private message

I'm in Palmerston North.
It's f to the ucked and has been so for 2 months, I'm not doing speed tests, I am moving to Vodafone.

Hope I finally get to see the policy of "Giving no news is better than giving bad news" fall flat on it's arse for once and you hemorrhage users like you deserve to.

224 posts

Master Geek
+1 received by user: 9


  Reply # 631053 27-May-2012 17:13 Send private message

I just got back from Auckland where some friends who have ADSL were complaining about their slow computer which turned out to be slow internet.
Speeds were comparable to dial-up and the provider is  TELECOM

Ive told them to get another line check to confirm its not that.
Cheers,
Al.

19798 posts

Uber Geek
+1 received by user: 1521

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 631064 27-May-2012 17:28 Send private message

ageorge: I just got back from Auckland where some friends who have ADSL were complaining about their slow computer which turned out to be slow internet.
Speeds were comparable to dial-up and the provider is  TELECOM

Ive told them to get another line check to confirm its not that.
Cheers,
Al.


A line check isn't going to do anything. They need to perform some basic steps themselves because there is a very high probability that their issues will be internal wiring providing they're in an urban environment.

First off are they in a 10Mbps zone? The Chorus SAT will tell them that. Then they need to look at their DSL sync rate in their modem.

If they're in a 10Mbps zone and their sync rate is under 10Mbps they'll need to sort their internal house wiring out, with the ultimate fix being the installation of a master xDSL filter which is essential for the best possible peformance and IMHO should be mandatory for every household in the country who uses DSL.

Do they have an alarm? If so a master filter is required. Do they have plug in filters on every device? Do they have more than 4 phones connected? If so, once again a master filter is required. Performing a basic isolation test by disconnecting all the devices and plugging the modem into the first jackpoint in the home is the next step as the looped configuration in most homes results in reflections that affect xDSL signals and if you're at the end of that loop your speed will suffer. Once again a master filter is the only thing that can fix this.

If your sync rate on the other hand is high and your performance (such as speedtests) shows a figure well under 80% of the sync rate it shows your ISP has an issue. Telecom typically have great performance, so I wouldn't suspect that this would be the issue.

If I were running Chorus I'd refuse to send out a tech to investigate "speed issues" at premises where the home owners are't willing to have a master filter installed.




18 posts

Geek


  Reply # 631283 28-May-2012 08:27 Send private message

TelstraClear: Hi everyone.

At the end of last week, TelstraClear bought substantial extra international capacity for its network and some customers will be noticing an improved Internet experience.


With respect, this isn't an international traffic problem unless you are routing traffic from Tauranga to Auckland via Australia. The issue (for me at least) is the poor latency between my home network and the gateway at the TC side. 400ms delay to your own website hosted in Auckland from a TC account is not a good sign.

I'm no network engineer, but how can additional international capacity have anything to do with a problem between two servers in New Zealand? Between my router and the gateway on the TC side of the network?

22 posts

Geek


  Reply # 631311 28-May-2012 09:39 Send private message

Hi Everyone,

Interestingly enough, the general speed over the weekend has improved dramatically. Speed tests were showing around 5-10 Mbps downstream aside from during the evenings where it dropped to 1-1.5 Mbps. I'm still having the odd page not loading issue.

Overall, it's still not great, but it is a huge improvement on what I had. Hopefully TC is on it's way back onto it's feet.

DG> FYI, I'm moving to Telecom based on stability and unlimited national calling. The cost is greater than TC, although this is not a major factor for me, having a reliable system is. The double data package was a nice surprise though. I don't mind paying extra (no pun intended Tongue Out) for something that works (I hope...)

I did draw the line at $1200 per month for an unlimited 10Mb symmetrical link. This is a bit overkill

Our backup is a Telecom Mobile Data Stick. This suffices for our business size and mobility use.

All of the networks we support have multiple methods of access to the internet, most on them with automatic fail-over for everything except the most extreme situation. Some even keep Satellite comms as a backup to the backup. Smile

This type of robustness and redundancy is almost a must-have now in a world of communications.

Hope this helps. I'll let you know how I get on with Telecom.

1082 posts

Uber Geek
+1 received by user: 47


  Reply # 631313 28-May-2012 09:43 Send private message

allistar:
TelstraClear: Hi everyone.

At the end of last week, TelstraClear bought substantial extra international capacity for its network and some customers will be noticing an improved Internet experience.


With respect, this isn't an international traffic problem unless you are routing traffic from Tauranga to Auckland via Australia. The issue (for me at least) is the poor latency between my home network and the gateway at the TC side. 400ms delay to your own website hosted in Auckland from a TC account is not a good sign.

I'm no network engineer, but how can additional international capacity have anything to do with a problem between two servers in New Zealand? Between my router and the gateway on the TC side of the network?


Because users using things like bittorrent, can open many many connections and get higher utilisation of the limited bandwidth in NZ.

Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 631423 28-May-2012 12:19 Send private message

Allistar,

You might have missed it, but Gary just posted a fairly generic message on a couple of the threads.  Clearly he's a bit busy across the range of social media sites that they monitor.

The info is relevant though.  Having fixed the international issue (for now) for everyone, the network engineers can now start to put more focus on the TGA problem.  Let's try to remember that 200k customers means they've only got so many people to work on these sorts of problems and we've already established that this mess was not properly planned for, so all they can do now is clean it up as fast as they can.

We're now 2 weeks gone since the you initially posted about this issue.

My expectation would be 6 weeks to fix this problem without simply dumping customers to reduce load.

If they get it done faster (which based on the off line feed back I'm getting, they will) then I'd say that's not to bad at all.

Do you have any idea what's actually involved to fix this sort of problem?  Do you care to know?  I'm happy to try and provide a bit of better explanation if you're interested.

D


allistar:
TelstraClear: Hi everyone.

At the end of last week, TelstraClear bought substantial extra international capacity for its network and some customers will be noticing an improved Internet experience.


With respect, this isn't an international traffic problem unless you are routing traffic from Tauranga to Auckland via Australia. The issue (for me at least) is the poor latency between my home network and the gateway at the TC side. 400ms delay to your own website hosted in Auckland from a TC account is not a good sign.

I'm no network engineer, but how can additional international capacity have anything to do with a problem between two servers in New Zealand? Between my router and the gateway on the TC side of the network?







Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 631424 28-May-2012 12:21 Send private message

mercutio:  Because users using things like bittorrent, can open many many connections and get higher utilisation of the limited bandwidth in NZ.


Mercuitio, I suspect that bittorrent will have bugger all to do with this problem really, unless they've put rules in the BRAS to squash some of the BT traffic down a bit and give priority to other stuff.

Bottom line here is the BRAS just needs and upgrade and I'm going to guess they're needing more hand over from Chorus as well based on the comments Gary already made.

D





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]




18 posts

Geek


  Reply # 631431 28-May-2012 12:28 Send private message

DonGould:
Do you have any idea what's actually involved to fix this sort of problem?  Do you care to know?  I'm happy to try and provide a bit of better explanation if you're interested.


To be honest, no, not really. I expect the service I pay for. If they cannot deliver that service, I want them to tell me why and when I can expect a fix. I expect their network status page to reflect this issue. I don't think these are unreasonable expectations. I'm not asking them to have it fixed by tomorrow, I'm expecting them to be up front and honest about this problem and to provide some clarity to their customers.

1082 posts

Uber Geek
+1 received by user: 47


  Reply # 631432 28-May-2012 12:28 Send private message

DonGould:
mercutio:  Because users using things like bittorrent, can open many many connections and get higher utilisation of the limited bandwidth in NZ.


Mercuitio, I suspect that bittorrent will have bugger all to do with this problem really, unless they've put rules in the BRAS to squash some of the BT traffic down a bit and give priority to other stuff.

Bottom line here is the BRAS just needs and upgrade and I'm going to guess they're needing more hand over from Chorus as well based on the comments Gary already made.

D



bittorrent is likely to put more load on the BRAS.. as lots of small packets.

7748 posts

Uber Geek
+1 received by user: 316

Trusted
Subscriber

  Reply # 631433 28-May-2012 12:30 Send private message

Isn't it the 3rd or 4th month now of this peak time domestic congestion problem?

Teslctraclear is no stranger to prolonged issues in recent years: the 6 months they took to fix routing to Australian gaming servers or the 9 months they took to fix youtube performance issues (before they got google/youtube caches). 

Incidentally I switched away from them a couple of years ago during the gaming routing issue.

All ISP's have occasional issues but it doesn't matter whether it's Telstraclear, Telecom, Vodafone, Orcon, Snap etc.. multiple months to fix a big obvious issue is too long.

I would have voted with my wallet and changed ISP already.

Time to take off the rose tinted glasses Don and stop fanboi'ing Telstraclear so hard.

I guess you are stuck though, if you want to keep cable and out of VDSL2 range - there isn't another good option with faster upload than ADSL2+ yet (till UFB).

Keep submitting as much technical detail (standard tracert's, pathpings, dns lookup metrics, wireshack captures etc etc) to the helpdesk as you can I guess.

7748 posts

Uber Geek
+1 received by user: 316

Trusted
Subscriber

  Reply # 631435 28-May-2012 12:32 Send private message

mercutio: 

bittorrent is likely to put more load on the BRAS.. as lots of small packets.


All the heaviest users are on other ISP's with larger or un-metered data caps, blame bit torrent doesn't fly.

Seems to be straight old failure to upgrade their network infrastructure/equipment in line with growth.

Assume the bean counters said no to spending money and now it's coming back to bite them.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by joker97 on 25-Oct-2014 09:00 (75 replies)
Pages... 3 4 5


House Auctions
Created by t0ny, last reply by mattwnz on 25-Oct-2014 00:18 (36 replies)
Pages... 2 3


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by tdgeek on 25-Oct-2014 11:19 (113 replies)
Pages... 6 7 8


Neon - Sky's new streaming service
Created by JarrodM, last reply by tdgeek on 25-Oct-2014 10:55 (25 replies)
Pages... 2


5Ghz AP recommendations?
Created by ubergeeknz, last reply by sbiddle on 24-Oct-2014 12:42 (12 replies)

Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Thief taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.