allistar: Nonsense. I pay for a broadband service. That's not what I am getting. I get better speeds on 3G in some evenings than on my TC connection, even though my router connects at 18Mb/s down.
Depends what you define as 'broadband'.
Really the products in the consumer space aren't defined at all and always carry a disclaimer to say that they don't warrant delivery of anything at all.
Last year I took a look at the whole usage space. TCL claim to have free zones, but I couldn't find a detailed list of hosts published anywhere. With out such list there's no way to verify your usage at all.
There's also a massive thread on there about customers being charged for data even when their equipment is turned off.
Lots of industries would never get away with the stuff that goes down in the internet space.
There's the whole argument that data value keeps going down, and product value keeps going up, so no one really gets traction to scream... most people don't even care.
There's also the argument that counting costs money, and if we really want stuff counted properly then we just pay more across the whole industry.
Access is fairly much the same I think. TGA when pear shape, but people have proven users can just leave within 5 days, so while people aren't locked in, I doubt anyone's going to take much notice.
Which is why I am actively looking for a better provider. This means for TC that they lose one business account (phone and broadband) and two residential accounts (phone and broadband).
They really won't care.
What this exercise has proven is that their marketing department are amazing.... either that or your average Kiwi is just an idiot or perhaps some balance between those two, who knows.
But at the end of the day they've clearly got way more customers than they planned/budgeted for and really won't care about loosing some.
Sure, if they loose 15,000 they might start to care, but I really really doubt that more than 500 will be bothered by the problems and move away.
I see Telecom are driving their 'doubled your data again' thing hard on the TV, so I'm guessing they're trying to slow a tide of exit or I shouldn't think they'd be bothering to hard.
Indeed. As I have a right to not do business with them.
I wrote to them last year, an aspect of my objection was that while I have the right no to do business with them I don't have a choice if I want a reasonable service.
Chorus simply haven't built network in my area that comes even close to what Telstra have running just past my front door.
It's an interesting aspect of the whole deregulated, competitive, market place.
It makes sense to me, why would Chorus over build a network that it can't compete with, and why would Telstra bother deliver a top quality service in a space that it doesn't have to?
Having said this, Telstra have since deployed the 100/10 service, and while there are still questions about performance, I think things are moving forward from where I feel they were.