Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




3 posts

Wannabe Geek


Topic # 102566 17-May-2012 10:31 Send private message

For the last few weeks I've had ongoing problems trying to operate wi-fi at home.

My details:

Computer Apple iMac running OS X (10.7.3)
paradise broadband with static IP address
motorola surfboard cable modem
I've tried D-link, Cisco and Belkin routers as well the iMac's internet sharing (internal router)

The trouble started when, after a broadband outage, I was given a new network settings by Telstraclear. They got the internet working again but I've had no wireless ever since.

I've tried the Telstra, Apple and router technical support lines. No-one has been able to get things working. I've tried setting up wireless on my old PC laptop but that won't work either (though it used to). 

Could there be some conflict between paradise broadband settings and wireless router settings. The Apple and router help lines have tried to set things up using DHCP but Telstra want me to manually assign a static IP address. Could this be the root of the problem?

I'm not super-technical but any help would be muich appreciated.

thanks

Create new topic
18546 posts

Uber Geek
+1 received by user: 730

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 626790 17-May-2012 13:28 Send private message

If you have working internet the issue won't be anything to do with TelstraClear, it will simply be incorrect configuration of the router's wireless settings.

It's going to be hard for anybody to really help you because if you've already tried multiple devices you're clearly making mistakes with the configuration. Your best bet is probably to find somebody who know's what they're doing and get them to help you. Configuring a router + wireless is literally a 5 minute job.


1056 posts

Uber Geek
+1 received by user: 19

Subscriber

  Reply # 626903 17-May-2012 16:00 Send private message

Static public IP address as supplied by Telstraclear is configured on the WAN interface of the router. Your computers connect to LAN interface of router and may use DHCP. Wireless would typically use DHCP. My guess is that you simply don't understand that you can't have the static public IP address on your computer and also communicate with your router.




Ross
ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5



3 posts

Wannabe Geek


  Reply # 626914 17-May-2012 16:11 Send private message

You're right - I don't understand that. What should I do?

Perhaps - sbiddle's solution is the easiest!

Thanks.

51 posts

Master Geek


  Reply # 627016 17-May-2012 19:18 Send private message

What brand of router are you using from the modem?

327 posts

Ultimate Geek
+1 received by user: 8


  Reply # 627362 18-May-2012 14:52 Send private message

dmspw:
The trouble started when, after a broadband outage, I was given a new network settings by Telstraclear. They got the internet working again but I've had no wireless ever since.

You mean a new Static IP address?

Could there be some conflict between paradise broadband settings and wireless router settings. The Apple and router help lines have tried to set things up using DHCP but Telstra want me to manually assign a static IP address. Could this be the root of the problem?

thanks


Did you have a working wireless router and static IP address prior to your outage?
If telstraclear have assigned you a static IP, you need to place that IP, with the relevant DNS servers, into the router configuration.

Your PC's should be obtaining an IP from the router automatically and shouldn't be assigned the static IP address TC have given you.



3 posts

Wannabe Geek


  Reply # 627380 18-May-2012 15:24 Send private message

Thanks everyone. Placing the DNS settings into the router configuration fixed the problem.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 17-Apr-2014 17:28 (735 replies)
Pages... 47 48 49


Forms of government for New Zealand
Created by charsleysa, last reply by Sidestep on 21-Apr-2014 12:56 (123 replies)
Pages... 7 8 9


Whats the best wife friendly media centre?
Created by amorpeth, last reply by jonolynn on 19-Apr-2014 20:20 (14 replies)

Snap suffering Trans-Tasman congestion 18/04?
Created by Lias, last reply by NonprayingMantis on 19-Apr-2014 00:05 (26 replies)
Pages... 2


Help ! Home business connection and VDSL dead. yikes.
Created by Scotsman, last reply by Scotsman on 17-Apr-2014 21:10 (26 replies)
Pages... 2


galaxy s4 now on 4.4.2
Created by nzrock, last reply by jeffnz on 21-Apr-2014 12:52 (62 replies)
Pages... 3 4 5


TVNZ on Demand Jailbreak Detection
Created by TranceManNZ, last reply by hio77 on 18-Apr-2014 20:25 (12 replies)

Is it legal to rip your own DVD in New Zealand?
Created by PSlover14, last reply by Geektastic on 18-Apr-2014 11:40 (25 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.