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4042 posts

Uber Geek
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Topic # 102844 23-May-2012 18:44 Send private message

I recently asked about switching away from TCL and customer retention, in a bid to keep me offered 3 things.

1.  An immediate move to Warpspeed 150GB at about the same price as my current Lightspeed 90GB
2.  An upgrade to 100Mbs (this hasn't happened yet)
3. 150GB to use to the end of the billing period.

This is what the online system indicates is my account status and usage



That seems to reflect the above. I certainly tried to use as much of the 150GB they gave me till the end of the billing period but one can only download so many Linux distros :-)

But my last bill shows I am still on Lightspeed 90GB and was charged $141.60(!) for going 96GB over my plan allowance.

There must a huge disconnect between their online billing system and what is used to send out paper bills.

This post is being written while I wait the targeted 45 minutes for somebody to take my call.

...whoops - they have just told me the call cannot be completed due to congestion. I guess try tomorrow.

Great billing systems NOT!




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Roku XS media player

Check out my blog at lchiu.blogspot.com

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566 posts

Ultimate Geek
+1 received by user: 2

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TelstraClear

  Reply # 629738 24-May-2012 08:55 Send private message

Hi Ichiu7,

Apologies for that. I can get it fixed for you. If you email me your account number I'll sort it and let you know the actual balance owing.

Cheers, Gary



4042 posts

Uber Geek
+1 received by user: 30

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  Reply # 630444 25-May-2012 16:46 Send private message

Thanks to Gary's intervention this has been sorted out.

Thanks Gary and I hope TCL recognises the work you do for them on this forum.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Roku XS media player

Check out my blog at lchiu.blogspot.com

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