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332 posts

Ultimate Geek
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  Reply # 639415 12-Jun-2012 08:16 Send private message

I don't know why you're wanting to do all these other things NOW, when it hasn't even been 24 hours since your last call with them.



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  Reply # 639418 12-Jun-2012 08:22 Send private message

Yeah I should give them a chance to do what they said they'll do. After starting this thread I guess there's a better than even chance they'll call me.




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167 posts

Master Geek
+1 received by user: 1


  Reply # 639442 12-Jun-2012 09:06 Send private message

> Good idea to email them, but how do you do that? Is there a customer service email?

I tried that once

they replied

and they told me to phone them ....

= .true.



762 posts

Ultimate Geek
+1 received by user: 64


  Reply # 639446 12-Jun-2012 09:13 Send private message

DonGould: ... the warehouse, both of which are painful to get a credit from. Sure, you can pay at one of 10 checkouts in under 60 seconds, ...


I guess you don't shop at the Warehouse in Porirua thenWink





BDFL
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  Reply # 639463 12-Jun-2012 09:39 Send private message

Sorry, I know the TCL help desk can be a bit stressing but... Your call was around 5pm - probably one of the busiest time of the day, followed by early morning and lunch time. Then you post here immediately without even have given them a chance to actually call back (if it happens or not is another story).

Come on folks. Both sides need to help to get things to level.





566 posts

Ultimate Geek
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TelstraClear

  Reply # 639483 12-Jun-2012 09:58 Send private message

timmmay: This isn't sounding positive. Gary, if you're reading this, can you please tap someone on the shoulder to ensure case T6581818 is dealt with please, I'd appreciate it.


Hi Tim. I've asked the team to get this sorted for you. Please email me the best contact for you so we can confirm things when they're sorted.

Cheers, Gary

566 posts

Ultimate Geek
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TelstraClear

  Reply # 639485 12-Jun-2012 10:00 Send private message

BigMal: About 6 months ago the cable fell again not right to the ground this time but it's hanging low, about 10-12 feet off the ground.  I rung TC and after being on hold for about 45m they said they'd send someone immediately.  They never did and the cable is still hanging low and I can't be arsed ringing them and going through the whole debacle again.

Anyway, sorry for the long post but TC are the worst and their call centre staff, in my experience, are a disgrace.



Hi BigMal. Can you please email me the location of the cable so I can get this sorted? Thanks, Gary

566 posts

Ultimate Geek
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TelstraClear

  Reply # 639488 12-Jun-2012 10:08 Send private message

timmmay: Good idea to email them, but how do you do that? Is there a customer service email?


Hi everyone,

You can use the 'Ask a question' tab on the 'My Stuff' tab in 'Online help':

https://telstraclear.custhelp.com/app/utils/login_form/redirect/account%252Foverview

This also records your 'Customer Zone' change request responses, as well the interactions you've had through the 'Ask a question' tab.

Cheers, Gary




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  Reply # 639496 12-Jun-2012 10:15 Send private message

Thanks Gary, my details are in the call, I'm sure they'll sort it out.




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  Reply # 639619 12-Jun-2012 12:54 Send private message

I just got a call from TC, and I'm impressed. They called when they said they would, though I think posting this thread may have helped a little as the guy mentioned he got an email to give me a call. If I need to change something else I won't post a thread, just to see how it goes without it.

The guy told me they'll turn off the cable channels on the date I requested, but that freeview channels will still be available, and that there won't be any charges or rental fees for equipment. That's better than I expected, since I don't have a TV aerial and my girlfriend may use them.

So to TC, well done, thanks, and a slightly shaky start turned into happy customer :)




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Ultimate Geek
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TelstraClear

  Reply # 639713 12-Jun-2012 15:04 Send private message

timmmay: I just got a call from TC, and I'm impressed. They called when they said they would, though I think posting this thread may have helped a little as the guy mentioned he got an email to give me a call. If I need to change something else I won't post a thread, just to see how it goes without it.

The guy told me they'll turn off the cable channels on the date I requested, but that freeview channels will still be available, and that there won't be any charges or rental fees for equipment. That's better than I expected, since I don't have a TV aerial and my girlfriend may use them.

So to TC, well done, thanks, and a slightly shaky start turned into happy customer :)


Glad it's all sorted Tim.

Cheers, Gary



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  Reply # 639714 12-Jun-2012 15:04 Send private message

Fingers crossed it all works as promised :)




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Ultimate Geek
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TelstraClear

  Reply # 639720 12-Jun-2012 15:18 Send private message

timmmay: Fingers crossed it all works as promised :)


Any problems Tim, just flick me an email and I'll chase it up for you.

Gary



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  Reply # 639721 12-Jun-2012 15:20 Send private message

Will do, ta :)




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  Reply # 640885 14-Jun-2012 18:01 Send private message

Some more people with substandard service...

http://tvnz.co.nz/fair-go/telstraclear-video-4928038

Funny seeing my old work there :)

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