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137 posts

Master Geek
+1 received by user: 2


Topic # 104204 16-Jun-2012 19:32 Send private message

I recently decided to join TCL on the $75 homeplan as my contract with orcon is expiring on 1st july.

While placing the TCL order, I clearly mentioned that my last day with Orcon is 1st July and I want TCL to transfer my line and broadbad on 2nd to ensure NO ETC from Orcon.

Now, just 2 days after placing the order, I get an email from TCL saying my BB is active!

Hola! Fantastic , isn't it? While people wait and complain that connection has not happened in time etc etc. TCL has jumped the gun for me! Early connection!

I have phoned them and they have assured they will 'manage' this situation to ensure Orcon dont do ETC etc.

But I still don't know what's going to actually happen! Anything further I should be doing?

Can TCL / Orcon co-operate and help to ensure a normal order is processed as per order not carelessly recked for no fault of a customer who told dates clearly upfront?

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1492 posts

Uber Geek
+1 received by user: 133


  Reply # 641939 16-Jun-2012 20:56 Send private message

My suggestion would have been to plan this much more in advance to avoid any downtime.

7173 posts

Uber Geek
+1 received by user: 395


  Reply # 641948 16-Jun-2012 21:35 Send private message

ankit816: I recently decided to join TCL on the $75 homeplan as my contract with orcon is expiring on 1st july.

While placing the TCL order, I clearly mentioned that my last day with Orcon is 1st July and I want TCL to transfer my line and broadbad on 2nd to ensure NO ETC from Orcon.

Now, just 2 days after placing the order, I get an email from TCL saying my BB is active!

Hola! Fantastic , isn't it? While people wait and complain that connection has not happened in time etc etc. TCL has jumped the gun for me! Early connection!

I have phoned them and they have assured they will 'manage' this situation to ensure Orcon dont do ETC etc.

But I still don't know what's going to actually happen! Anything further I should be doing?

Can TCL / Orcon co-operate and help to ensure a normal order is processed as per order not carelessly recked for no fault of a customer who told dates clearly upfront?


Don't you have to give your old ISP 30 days notice of cancellation anyway, so you may get charged by both ISPs for July?



137 posts

Master Geek
+1 received by user: 2


  Reply # 641957 16-Jun-2012 21:50 Send private message

Yes u r right . I gave Orcon a notice couple of weeks ago and 1st July is the last day when that notice finishes that's why I told TCL to shift me from 2nd July.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 642380 18-Jun-2012 10:04 Send private message

Hi ankit816,

Please email me your account number and contact details and I'll ask one of the team to make sure that your account is flagged so we can ensure everything goes OK.

Cheers, Gary



137 posts

Master Geek
+1 received by user: 2


  Reply # 642387 18-Jun-2012 10:11 Send private message

TelstraClear: Hi ankit816,

Please email me your account number and contact details and I'll ask one of the team to make sure that your account is flagged so we can ensure everything goes OK.

Cheers, Gary


Hi Gary

Thanks for taking notice, I have emailed you my details, fingers crossed.

Cheers
Ankit



137 posts

Master Geek
+1 received by user: 2


  Reply # 643020 19-Jun-2012 10:39 Send private message

Thanks GeekZone and Garry - TCL.

All issues have now been resolved apparently, first invoice from TCL and last Invoice from Orcon will confirm the same.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 643159 19-Jun-2012 13:11 Send private message

ankit816: Thanks GeekZone and Garry - TCL.

All issues have now been resolved apparently, first invoice from TCL and last Invoice from Orcon will confirm the same.


Happy to help!

Cheers, Gary

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