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87 posts

Master Geek
+1 received by user: 4


Topic # 104431 18-Jun-2012 20:07 Send private message



Hi, I got a new sim thru work today and can't get mobile internet to work. I'm sure all the settings are correct, been over it several times. Handset is a GalaxyS i9000. My previous Vodafone sim and settings were all good, so I don't think its a phone issue. Any news is good news.

Cheers
















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2329 posts

Uber Geek
+1 received by user: 78


  Reply # 642775 18-Jun-2012 20:12 Send private message

Helps if you say what your current settings are.

16112 posts

Uber Geek
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Vodafone NZ

  Reply # 642776 18-Jun-2012 20:14 Send private message

Was the connection migrated from Vodafone prepay to Telstraclear (MVNO) today?






87 posts

Master Geek
+1 received by user: 4


  Reply # 642781 18-Jun-2012 20:23 Send private message

My current settings are exactly what is suggested for an I9000 on the TC website.


Not sure what MVNO is, but yeah I went from VF prepay to TC.

33 posts

Geek


  Reply # 643150 19-Jun-2012 13:06 Send private message

Tried this?

http://www.telstraclear.co.nz/residential/mobile/setup-my-mobile.cfm

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  Reply # 643160 19-Jun-2012 13:14 Send private message

tatbaird: My current settings are exactly what is suggested for an I9000 on the TC website.


Not sure what MVNO is, but yeah I went from VF prepay to TC.


Ok so if you went from Vodafone Prepay to TCL packet data will not work till the following morning about 2.30am

So data should be up and going today, If not PM me the mobile number and I will need to do a quick check

John




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  Reply # 643198 19-Jun-2012 14:16 Send private message

The mobile number in the PM is atill active on Vodafone Prepay not Telstraclear

John




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  Reply # 643280 19-Jun-2012 16:36 Send private message

The issue is not with the settings on your handset, You need to go back to Telstreclear and it's a 10 second fix,

Sorry I can't resolve it as you are not a Vodafone customer,

John




566 posts

Ultimate Geek
+1 received by user: 2

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TelstraClear

  Reply # 643285 19-Jun-2012 16:41 Send private message

Hi tatbaird,

If you PM me the mobile number and a contcat for you I'll ask the team to look into this one for you.

Cheers, Gary

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  Reply # 643291 19-Jun-2012 16:49 Send private message

TelstraClear: Hi tatbaird,

If you PM me the mobile number and a contcat for you I'll ask the team to look into this one for you.

Cheers, Gary


PM sent




566 posts

Ultimate Geek
+1 received by user: 2

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TelstraClear

  Reply # 643680 20-Jun-2012 10:51 Send private message

johnr:
TelstraClear: Hi tatbaird,

If you PM me the mobile number and a contcat for you I'll ask the team to look into this one for you.

Cheers, Gary


PM sent


Thanks John - this should be sorted now.

Gary

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