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154 posts

Master Geek


Topic # 104985 24-Jun-2012 15:53 Send private message

Hi

TelstraClear have charged me for 3GB additional usage ($8.84) this month when I only used 19.75GB of my 20Gb plan (according to their useage meter).

i see Skillie has been overcharged too in his post questioning the accuracy of the meter.

I'd suggest that you all check your current or next bill carefully!

Will be interesting to see how long it takes for me to get hold of the billing department on Monday now that Steve Jackson has made a promise on FairGo that he's got it sorted...

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  Reply # 645440 24-Jun-2012 15:55 Send private message

You should not need to speak to billing! Just call and speak to the customer service team




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  Reply # 645448 24-Jun-2012 16:07 Send private message

amigo: Hi

TelstraClear have charged me for 3GB additional usage ($8.84) this month when I only used 19.75GB of my 20Gb plan (according to their useage meter).

i see Skillie has been overcharged too in his post questioning the accuracy of the meter.

I'd suggest that you all check your current or next bill carefully!

Will be interesting to see how long it takes for me to get hold of the billing department on Monday now that Steve Jackson has made a promise on FairGo that he's got it sorted...


I rang TCL for an account issue around an hour ago and the call was answered immediately.

Why wait until Monday morning to call?






154 posts

Master Geek


  Reply # 645452 24-Jun-2012 16:11 Send private message

johnr: You should not need to speak to billing! Just call and speak to the customer service team


haha...hopefully. Though in the past after waiting 45+ minutes to get through to customer service I've then had to go on hold for another 20+ minutes to speak to the billing team. Also in the past I've dealt with the customer service, eg to move house, cut the old connection and connect at the new address, then found that customer service has not told the billing team that I have a new billing address, so wasn't getting the bills...then after another call they changed the address, but they kept the old suburb in additional to the new suburb... I think I gave up after that point and just sent them an email and it was eventaully tidied up after a few months.





154 posts

Master Geek


  Reply # 645455 24-Jun-2012 16:14 Send private message

sbiddle:
amigo: Hi

TelstraClear have charged me for 3GB additional usage ($8.84) this month when I only used 19.75GB of my 20Gb plan (according to their useage meter).

i see Skillie has been overcharged too in his post questioning the accuracy of the meter.

I'd suggest that you all check your current or next bill carefully!

Will be interesting to see how long it takes for me to get hold of the billing department on Monday now that Steve Jackson has made a promise on FairGo that he's got it sorted...


I rang TCL for an account issue around an hour ago and the call was answered immediately.

Why wait until Monday morning to call?





Oh have they improved things that much! In the past I'd been told that I'd have to call back on a weekday during business hours.

Thanks for that, will give them a call now...





154 posts

Master Geek


  Reply # 645461 24-Jun-2012 16:26 Send private message

Yes, your right. The service has been greatly improved. Got answered straight away by a guy with a clear Filipino-American accent and he checked and said yes they must have had a technical glitch and has credited the overcharged amount. Only took a few mintues.

Well done TelstraClear with your much improved customer service! ... Just watch your billing systems now!

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  Reply # 645515 24-Jun-2012 18:31 Send private message

Great, but I wouldn't exactly call Sunday night peak time...

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