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568 posts

Ultimate Geek
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Topic # 105079 26-Jun-2012 22:25 Send private message

Below is a trace to a site where my raiding guild uses and for the life of me I connect correctly...as it always times out etcetc

If any experts could give me some advice as to what steps I need to do to correct this issue.

thanks in advance. Under it is a trace to geekzone as a comparison


C:\>tracert aegis.sneakies.com.au

Tracing route to aegis.sneakies.com.au [74.220.215.212]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    34 ms    11 ms    12 ms  lo0.internet.ivpn.pe25.telstraclear.net [218.10
.61.124]
  3    22 ms    22 ms    24 ms  ie2-g-0-0-0.telstraclear.net [203.98.50.2]
  4    31 ms    23 ms    20 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98
50.251]
  5   144 ms   145 ms   145 ms  te7-3.ccr01.sjc05.atlas.cogentco.com [38.122.92
105]
  6   158 ms   157 ms   159 ms  154.54.85.37
  7   159 ms   161 ms   160 ms  te3-4.ccr01.lax04.atlas.cogentco.com [154.54.44
2]
  8   212 ms   200 ms   199 ms  acedc.net [38.104.83.18]
  9   175 ms   176 ms   175 ms  tg1-1.ar01.prov.acedc.net [199.58.196.37]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
C:\>tracert geekzone.co.nz

Tracing route to geekzone.co.nz [202.175.128.164]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     9 ms    10 ms    36 ms  lo0.internet.ivpn.pe25.telstraclear.net [218.101
.61.124]
  3    19 ms    20 ms    20 ms  ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]

  4    20 ms    19 ms    19 ms  ggis-gige-v906.telstraclear.net [203.98.18.67]
  5    20 ms    20 ms    19 ms  g7-0-0.tkcr4.global-gateway.net.nz [210.55.202.5
0]
  6    20 ms    22 ms    21 ms  orcon-dom.tkcr4.global-gateway.net.nz [203.96.66
.102]
  7    22 ms    20 ms    19 ms  xe-0-0-1.mer1.nct.orcon.net.nz [121.98.9.36]
  8    37 ms    20 ms    21 ms  60.234.20.46
  9     *        *        *     Request timed out.
 10    23 ms    33 ms    25 ms  mail.geekzone.co.nz [202.175.128.164]

Trace complete.





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Uber Geek
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  Reply # 646711 26-Jun-2012 22:32 Send private message

That's got nothing to do with TCL cable speeds at all.

The server on the end of aegis.sneakies.com.au is not online.

I'm not seeing a route to aegis.sneakies.com.au has address 74.220.215.212

7. tg1-1.ar01.prov.acedc.net 0.0% 5 173.1 185.6 170.2 200.0 13.

Fails at hop 7 for me. Given the latency, I'd guess that's in the US somewhere.

You could use www.domainwhitepages.com to get some more details on the address and make contact with the end point of find out what's happened

D






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]




568 posts

Ultimate Geek
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  Reply # 646723 26-Jun-2012 22:42 Send private message

I have a friend in Chch using Orcon ADSL that has no issues reaching the site.

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  Reply # 646731 26-Jun-2012 22:53 Send private message

oh look at that... it's just blocking icmp traffic for traceroute?

It's coming up for me on tcl cable in chch, but you're right, it's slow as.

It's not fast via my service in wellington either, but much faster than here in chch.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]




568 posts

Ultimate Geek
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  Reply # 646734 26-Jun-2012 23:01 Send private message

So should I perhaps email this to TCL?

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  Reply # 646736 26-Jun-2012 23:10 Send private message

mattbush: So should I perhaps email this to TCL?


na.  Gary will see the thread in the morning and raise a ticket if he thinks it's worth it.

I'd just keep monitoring the site.  If it keeps being an issue and it's important to you then I'd just look about for a VDSL service, SNAP are running a hot price at present.

ppl moan about international issues that are normally related to he TCL proxy farm all the time.

We got 100mbit...  we got bigger caps.... we got $75 for phone and data...  we just don't seem to be able to get rid of that proxy farm!






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


129 posts

Master Geek
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  Reply # 646742 27-Jun-2012 00:10 Send private message

Don, that advice about Gary reading this in the morning and raising a ticket is CRAP!

People have better things to do than troll the boards looking for trouble to log tickets about.
If you want a problem solved and if it can be solved without impacting the wider community then raise a fault ticket and it should get looked at. 
This passive-aggressive crap needs to stop.  He helps those that ask or try to help themselves.

Matt, what is happening is your server LOOKS like it is in Oz but it's hosted out of the US.
So while the domain is  a .AU, it's being served via a hosting company on the West Coast of the US, possibly in Portland, OR.

you're using Windows I see, so that might be doing something 'interesting' like actually trying to get to a host header that 74.220.215.212 is advertising as aegis.sneakies.com.au.

If I do a traceroute to aegis.sneakies.com.au, I get the following

traceroute to aegis.sneakies.com.au (74.220.215.212), 64 hops max, 40 byte packets
 1  vektor_rtr (192.168.0.1)  0.883 ms  0.240 ms  0.192 ms
 2  * * *
 3  lo0.internet.ivpn.pe25.telstraclear.net (218.101.61.124)  9.075 ms  9.951 ms  10.531 ms
 4  ie2-g-0-0-0.telstraclear.net (203.98.50.2)  21.301 ms  21.042 ms  18.504 ms
 5  ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251)  22.160 ms  61.469 ms  19.390 ms
 6  te7-3.ccr01.sjc05.atlas.cogentco.com (38.122.92.105)  146.189 ms  143.542 ms  144.763 ms
 7  te0-3-0-2.mpd22.lax01.atlas.cogentco.com (154.54.25.189)  159.381 ms
    te0-2-0-1.mpd22.lax01.atlas.cogentco.com (154.54.5.182)  156.697 ms
    te0-3-0-2.mpd21.lax01.atlas.cogentco.com (154.54.2.129)  155.914 ms
 8  te3-8.ccr01.lax04.atlas.cogentco.com (154.54.24.62)  165.301 ms
    te3-4.ccr01.lax04.atlas.cogentco.com (154.54.44.2)  156.865 ms
    te4-8.ccr01.lax04.atlas.cogentco.com (154.54.2.238)  157.590 ms
 9  acedc.net (38.104.83.18)  156.241 ms  158.918 ms  157.009 ms
10  tg1-1.ar01.prov.acedc.net (199.58.196.37)  175.151 ms  173.542 ms  173.622 ms
11  port1.ar01.prov.bluehost.com (199.58.199.114)  178.081 ms  174.291 ms  345.164 ms
12  host212.hostmonster.com (74.220.215.212)  181.302 ms  173.978 ms  174.735 ms

so, it is reachable or at least the server hosting the webpage
http://aegis.sneakies.com.au/raidplanner/viewnews.php
is.






"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

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  Reply # 646788 27-Jun-2012 08:09 Send private message

DonGould:
mattbush: So should I perhaps email this to TCL?


na.  Gary will see the thread in the morning and raise a ticket if he thinks it's worth it.



"na". You should call TelstraClear and raise a ticket yourself. 

Geekzone is where you come to share what's happening, give and get some advice.

IT'S NOT AN OFFICIAL SUPPORT CHANNEL. Whatever help you get here from a telco/ISP is a bonus but it's not a right.

If you have something wrong you should contact their help desk.

I don't like the proxy, and people reporting here about how it borks every second day is good to raise concerns. But it's still not the official support line.

And yes, fix that now, TelstraClear and Brocade.






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  Reply # 646795 27-Jun-2012 08:27 Send private message

That site is dog slow from a number of different connections that I've tested. That would suggest a hosting issue rather than an ISP issue.


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  Reply # 646945 27-Jun-2012 12:45 Send private message

DoomlordVekk: This passive-aggressive crap needs to stop. 


Ok, let me be a little more aggressive about it...

Telstra needs to get its support systems to a point where I have confidence in just telling the user to email the HD team and know they will get a GOOD response in a REASONABLE time.  I don't have this confidence.

I want to see the sort of response that FAIR GO reported about Tim on the FAIR GO Facebook page last week.

When I call up on the phone I should be able to speak to someone who clearly understands a New Zealand accent.

Frankly I regard that the foreign help desk is being used to passively-aggressively  deflect customers from seeking help because they know they simply won't be able to explain their problem.

In this instance my appologies. I did not make my point very clear at all.  What I should have said is that from experience I find the Telstra email system to be nothing more than a vacuum which is a total waste of time to pure anything into.

While Geekzone and Facebook are not official support vehicles they are consistently the best way to get things done when you don't have direct contact with good people to get stuff done.

I have to say that I emailed Gary directly to get something done yesterday and the response was outstanding!  However that is a less than ideal vehicle to get good service.

As MF points out, what would be far more ideal is to simply get the proxy farm either working or removed so that we can have confidence in the network that doesn't bring us to the point of just feeling we want to vent on public forums!


D





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]




568 posts

Ultimate Geek
+1 received by user: 32


  Reply # 646960 27-Jun-2012 12:56 Send private message

Yes, indeed the site is working well now.

THANKS and hug(if you are inclined) for fixing this problem up.

Much appreciated!!!

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