Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




1205 posts

Uber Geek
+1 received by user: 52


Topic # 105267 30-Jun-2012 12:10 Send private message

Been with them for 2 months and I've had nothing but issues. This morning I wake up to no internet, call them and they tell me it will be out until the 3rd so they can switch ports at the exchange.

Was I called to be notified? No.
Was I called to ask if it would be an inconvenience? Like hell I was.

The person that makes money for that company is treated with complete disregard. I work from home over the weekend this inconveniences me no end.

Create new topic
258 posts

Ultimate Geek
Inactive user


  Reply # 648630 30-Jun-2012 13:35 Send private message

so what you have no internet till the 3rd. This can not be right, they just disconnect your internet without telling you, you call them and they say oh it will be back on in 4-5 days?



1205 posts

Uber Geek
+1 received by user: 52


  Reply # 648635 30-Jun-2012 13:47 Send private message

yep exactly that.

82 posts

Master Geek
+1 received by user: 1


  Reply # 648636 30-Jun-2012 13:48 Send private message

I had this happen when we upgraded our data plan. Came home one Friday to pretty much all our services cut off, internet, toll calls etc, all we could do is call our local area (which is in the wop wops, so useless). Rang them and they said it was due to the changeover, and it took 24 hours for us to be reconnected to a basic internet plan that was limited to 256kbps. Took over a week to get our normal service back. TelstraClear's service is a complete joke.



1205 posts

Uber Geek
+1 received by user: 52


  Reply # 648638 30-Jun-2012 13:51 Send private message

will be calling once it's connected again and cancelling and they can naff off if they think I'm paying a cancellation fee

Have plan, send $NZD50m
3442 posts

Uber Geek
+1 received by user: 67

Subscriber

  Reply # 648749 30-Jun-2012 19:36 Send private message

If you're running your business from home on a domestic service then you really should have more than one provider.

The number of times we see people pop up and complain that their business is hampered by a failure with their low cost data service is just insane.

I agree that this case does seem odd, and I'm sure that come Monday Gary will help you quickly to get it sorted, but you have let yourself down here and need to take some ownership.

If you're paying for the TelstraClear $75 dollar deal then you're paying less than $2 a day for one of your most important business tools. You can't even get enough petrol to visit a client for that much money unless your clients are in the same building.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]




1205 posts

Uber Geek
+1 received by user: 52


  Reply # 648750 30-Jun-2012 19:38 Send private message

I don't run a business. I just bring some work home.

Have plan, send $NZD50m
3442 posts

Uber Geek
+1 received by user: 67

Subscriber

  Reply # 648752 30-Jun-2012 19:41 Send private message

Kopkiwi: I don't run a business. I just bring some work home.


With all due respect, same issues apply in todays internet centric space.

Don't get me wrong, I very much agree with you that loosing service for 5 days is just shocking and I'd really like to hear what the issue is.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 649399 2-Jul-2012 10:17 Send private message

Hi Kopkiwi,

Sorry to hear about this. Can you please email me your account number and a contact name and details? I'll ask one of the team to look into this as a priority and get back to you with an update.

Again, apologies, Gary

Have plan, send $NZD50m
3442 posts

Uber Geek
+1 received by user: 67

Subscriber

  Reply # 649442 2-Jul-2012 11:11 Send private message

TelstraClear: Hi Kopkiwi,

Sorry to hear about this. Can you please email me your account number and a contact name and details? I'll ask one of the team to look into this as a priority and get back to you with an update.

Again, apologies, Gary


Hi Kopkiwi,

It would be great if you could report back about what happened when you find out.

I'm sure Gary will be all over this, my experience now is that he's quite good at getting things addressed quickly, which is great.

However, I'd like to know what caused the problem? 

Is it, for example, a problem being caused by different providers having equipment in cabinets?

I've see a few of these sorts of complaints pop up, and recall that there was discussion about providers putting gear in cabinets raising the potential to cause problems. 

Is this one of those instances or is it just a fairly normal case of something odd falling off the rails, which does happen from time to time with any and all providers.

D




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 649480 2-Jul-2012 12:12 Send private message

Hi Kopkiwi. You should have all services live now. Please get back to me if there's still a problem.

Again - apologies, Gary

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by sir1963 on 25-Jul-2014 20:14 (64 replies)
Pages... 3 4 5


Geekzone giveaway: Thecus N2310 NAS
Created by freitasm, last reply by darkasdes2 on 25-Jul-2014 20:04 (87 replies)
Pages... 4 5 6


MH 17 "shot down" all dead
Created by joker97, last reply by ScuL on 24-Jul-2014 21:40 (203 replies)
Pages... 12 13 14


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by NZCrusader on 25-Jul-2014 18:56 (50 replies)
Pages... 2 3 4


Sickening floral smell in car, What next?
Created by TimA, last reply by Journeyman on 25-Jul-2014 16:39 (41 replies)
Pages... 2 3


Huge Fuss, didn't even make it a year.
Created by networkn, last reply by Glassboy on 22-Jul-2014 19:50 (121 replies)
Pages... 7 8 9


Skinny's new aggressive ad campaign
Created by Yabanize, last reply by Yabanize on 22-Jul-2014 23:35 (52 replies)
Pages... 2 3 4


Giving notice
Created by IlDuce, last reply by kharris on 24-Jul-2014 17:36 (15 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.