menabassily: Sorry mate, I didn't mean any offence at all,
You didn't offend at all man. :) I hope you didn't take my responses to personally.
menabassily: it seems that I haven't explained the problem right and this might have caused this confusion.
No, you didn't explain yourself well initially... but that's all part of 'developing a discussion' when you're wanting help with a complex issue. :)
I wonder if my post was not well presented.
My point was "pffftt... you think you don't get it... neither do these 'EXPERTS'" :)
menabassily: Here it is,
Telstra offers a server that is supposed to cache all the games out of steam server so that instead of a thousand users downloading the same game which is a lot of international traffic, it will be downloaded only once into their local server and then all the traffic is local.
The problem with that server is that it doesn't include all the games, just a number of games.
Ok this is where the rubber hits the road and things are getting more interesting.
What you're saying, to me, is that your perception of the service doesn't line up with what it does.
What I'm hearing now is that you simply feel like you've been mislead in the sales process.
DV has out lined how the service does work and that seems quite different to your perception.
To me, this now comes down to a simple CGA/FTA issue and if you're not happy with the way that the service does work (now that DV has explained it more clearly) then you should consider if you can get the value you're wanting/expecting from another provider.
The amount of complaining I've read about this whole stream space, I suspect that you're not going to find the value you're expecting anywhere else either, but it would be worth a look about.
Observation suggests that TCL won't hold you to a contract if you do feel you've been misinformed and do want to choose another provider, however just calling up the helpdesk for a complex issue like this will be frustrating and you'd be best to just post such a request for help here and I'm sure one of the TCL team will help you out.
menabassily: What I am suggesting is, 1, add a form or somepage for people to "request" a game to be added to that server. 2, at least provide a support number or email to support this service (unmetered)
This is a great idea for good will. However I suspect it would cost so much to implement that I don't like your chances. If it takes 10 minutes, that's $20 for each update. You have to remember that the techs time is not free, nor is the resource he's using, such as his computer, office desk, lighting, heating etc.
teamyoyo: Telstraclear's Steam server is rubbish.
menabassily: That's right, I agree 100%
Raises an interesting question. Is anyone elses server any better?
What do steam have to say about this issue?
DV has given you a great explanation of things, so it makes me wonder what the stream thinking is.
Are they thinking that they've got servers in X providers in New Zealand and that the entire data set is on the 'New Zealand' servers, the problem is just that the .nz servers aren't all peered together? (DV do you know more about this space?)
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