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Forums › TelstraClear › TelstraClear speed problem


9 posts

Wannabe Geek
Topic # 106626 27-Jul-2012 20:48 Send private message

So I have the 75$ plan

I live just out of waimauku auckland

For the last 2 months I have been with Telstarclear i have been getting speeds of  about 3mb'down/.78mb.up.  But for the last 5 days I have get broadband speeds of .009mb down/up

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  Reply # 663110 27-Jul-2012 21:04 Send private message

modem stats and what basic fault checking have you done?




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

BDFL
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  Reply # 663111 27-Jul-2012 21:06 Send private message

It's will most likely be something with your wiring. Unplug EVERYTHING ELSE from your line (phones, alarms,filters) and test again. If it persists make

What is the distance from your exchange or cabinent?

For reference, read here and here





Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) 

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9 posts

Wannabe Geek
  Reply # 663113 27-Jul-2012 21:18 Send private message

Rebooted modem.
FYi my phone line went out 3 days ago it came on back on yesterday.

How do you find how far a way you are from you're cabinet ? :)

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  Reply # 663115 27-Jul-2012 21:26 Send private message

What do the modem stats say?




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz



9 posts

Wannabe Geek
  Reply # 663116 27-Jul-2012 21:30 Send private message

Adsl: green ppp: green It looks ok

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  Reply # 663118 27-Jul-2012 21:32 Send private message

The line stats from in the modem setup / config menu




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz



9 posts

Wannabe Geek
  Reply # 663137 27-Jul-2012 21:48 Send private message

Sorry I'm using my iPad. My laptop is getting fixed.

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  Reply # 663138 27-Jul-2012 21:53 Send private message

You can access the modem stats using the iPad Safari browser.

Have you tested the speed using the iPad over WiFi or a computer connected via ethernet (cable)? Speed tests over wireless are unreliable indicators.





Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) 

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9 posts

Wannabe Geek
  Reply # 663141 27-Jul-2012 22:00 Send private message

Got it




9 posts

Wannabe Geek
  Reply # 663143 27-Jul-2012 22:26 Send private message


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  Reply # 663147 27-Jul-2012 23:10 Send private message

looks like your line is properly screwed, have never seen such high line attenuation, ever.

Follow this guide and if no luck log a fault with your ISP
http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=27834



9 posts

Wannabe Geek
  Reply # 663148 27-Jul-2012 23:26 Send private message

How much will it cost to fix

6 posts

Wannabe Geek
  Reply # 663154 28-Jul-2012 01:30 Send private message

RE: looks like your line is properly screwed, have never seen such high line attenuation, ever.

The attenuation is given in 0.1 db i.e 41 db and 19 db....  so not an issue with the attenuation

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  Reply # 663155 28-Jul-2012 01:55 Send private message

GJones: RE: looks like your line is properly screwed, have never seen such high line attenuation, ever.

The attenuation is given in 0.1 db i.e 41 db and 19 db....  so not an issue with the attenuation


Good spotting, but something is still screwy with that line or modem as 41db should have a far higher sync rate. 

Advise still stands, follow standard user trouble shooting and if no luck log a fault ticket with Telstraclear, they will be the ones who can dispatch a tech on your behalf if needed.

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  Reply # 663160 28-Jul-2012 07:06 Send private message

I am sure I saw cabinets getting installed in Waimauku and Kumeu




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