sbiddle:ahemphill99: I wonder in the commerce commission should be interested in this. As I see it, TC are effectively misselling their product to the average consumer. There should be better (more obvious) disclosure that internet speeds only modestly increase on the majority of internet usage. A consumer should not expect dramatic increases in download speed from iTunes or youTube, for example.
I disagree entirely. The problem here is one of a general luck of understanding from the average person as to how the internet works. With no disrespect to you, you're clearly in this boat.
The simple reality is a 100Mbps connection does not mean the entire internet will be delivered at 100Mbps, in much the same way you can't do 100Km/h in your car on every road you travel on, no matter what time of the day it is.
I entirely agree - there is a lack of understanding of the average consumer (and I am certainly one of them). TC therefore have a responsibility (in my opinion) to inform their customer in a simple straightforward language, what they can expect from this service - something like your 2nd para would do.