Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




31 posts

Geek


Topic # 108903 8-Sep-2012 01:15 Send private message

I changed the way you receive your online bill under my user profile online to receive it online only, & your supposed to receive it sent to your e-mail address instead of in the mail but also can view it on your telstraclear online profile

does these get sent out later than the normal monthly bills sent by post? cause usually I would have my bill posted to me by now but don't seem to have anything sent to me online or e-mail

thanks
Erica

Create new topic
54 posts

Master Geek
+1 received by user: 2

Subscriber

  Reply # 682990 8-Sep-2012 07:47 Send private message

I too have no online bill for this month available yet, and expect it would be there by now.

What puzzles me about TelstraClear billing is the company seems to give customers an unusually short time to pay. Looking at my last four bills, the difference between statement date and due date has been 16 to 20 days. But the printed bills arrive around 10-12 days after the statement date - I've no idea why it takes that long, perhaps TelstraClear takes the phrase "snail mail" literally and delivers the bills to NZ Post on a snail-drawn sled? Anyway, that means a bill usually arrives in the mail box around 8-10 days before the due date.

54 posts

Master Geek
+1 received by user: 2

Subscriber

  Reply # 683321 9-Sep-2012 09:58 Send private message

I just checked online again today, and my September bill is there finally - 12 days before the due date.

96 posts

Master Geek
+1 received by user: 3


  Reply # 683331 9-Sep-2012 10:25 Send private message

Slightly off topic, but if you have recently changed from TC's packages to the new home packages, make sure they pro rata the portion of the old package. They didnt on mine and I picked it up on my latest bill. They subsequently credited me the $40 due, but after I had to spend some time talking to someone in their call center who didn't understand me correctly. Not sure if they use an overseas call centre.

1139 posts

Uber Geek
+1 received by user: 18


  Reply # 683334 9-Sep-2012 10:32 Send private message

I have a feeling they do, or they were trialling one, at least.

3 posts

Wannabe Geek


  Reply # 685027 12-Sep-2012 15:50 Send private message

Erica12: I changed the way you receive your online bill under my user profile online to receive it online only, & your supposed to receive it sent to your e-mail address instead of in the mail but also can view it on your telstraclear online profile

does these get sent out later than the normal monthly bills sent by post? cause usually I would have my bill posted to me by now but don't seem to have anything sent to me online or e-mail

thanks
Erica


If this is the first time you are to be sent your bill via email I would suggest you login to the TelstraClear customer zone where you can view your last 3 bills on line and see if this months is there.
If it is then check to see that your email details you have set are correct/no typos.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by sir1963 on 21-Apr-2014 20:57 (127 replies)
Pages... 7 8 9


Trouble setting up Orcon UFB
Created by brakelateandturn, last reply by brakelateandturn on 21-Apr-2014 23:08 (14 replies)

Whats the best wife friendly media centre?
Created by amorpeth, last reply by jonolynn on 19-Apr-2014 20:20 (14 replies)

Snap suffering Trans-Tasman congestion 18/04?
Created by Lias, last reply by NonprayingMantis on 19-Apr-2014 00:05 (26 replies)
Pages... 2


VDSL - Latency to nearby Router is Insane
Created by SimplyNooby, last reply by SimplyNooby on 21-Apr-2014 23:18 (25 replies)
Pages... 2


galaxy s4 now on 4.4.2
Created by nzrock, last reply by jeffnz on 21-Apr-2014 12:52 (62 replies)
Pages... 3 4 5


TVNZ on Demand Jailbreak Detection
Created by TranceManNZ, last reply by hio77 on 18-Apr-2014 20:25 (12 replies)

Naked Broadband, who's made the switch.
Created by Presso, last reply by Aredwood on 21-Apr-2014 17:08 (33 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.