I called Telecom yesterday to port my service from TCL to Telecom. Telecom informed me that the earliest date the port could go through was next Wednesday, the 10.10.12. After getting home from work last night I realized both my internet and home line were already disconnected.
This morning I phoned TCL customer service, and spoke to two people. Both were helpless and told me they had ported everything and all my services had been disconnected. A bit annoyed, I rung Telecom, and was put through to a real person in the porting team. This person explained, the port request had not even been in the system yet, and Telstraclear should reconnect me until the 10.10.12. I relayed this information to yet another robotic script reader in India, and was told that it is all Telecoms fault they could not help me. I my asked to speak to someone in disputes resolution, but that was not possible. Then I asked to speak to someone in level 2 support, again not possible. When I asked for a supervisor I was hung up on.
So I have a number of queries:
- How long does a port take? Should TCL have disconnected me?
- Why can't anyone at TCL help, I clearly should have been escalated to a real person.
I'm disappointed at the shear incompetence and lack of desire to help by TCL.
If anyone has any comments or numbers of people I could speak to at TCL that would be great.