It wasn't cancelled when I received this months bill so I called up to have it cancelled. When I finally got through the lady wasn't able to help as it had to be handled by the disconnections team. There was over an hour wait for this so she put in a callback request so I would be contacted within 2 days. After 5 days of no one contacting me I called up again, got told again that disconnections was busy, and that the callback request would be upgraded to urgent and that someone would definitely contact me within 24 hours. Predictably, no one gave me a call.
Is there any reliable way to cancel part of a TelstraClear service without having to wait for 30 mins on hold just to put in a callback request that doesn't actually happen? I miss the days when you called up TelstraClear, you got a person in NZ, and they sorted things out reliably and quickly!