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15 posts

Geek
Inactive user


  Reply # 706150 25-Oct-2012 10:42 Send private message

DonGould:
Hi Appa,

Sorry, you do seem to have miss read my comments.

I would expect you to at least out line what it is you want done in your forum post.

"Hi this is Appa, I want to change my service to Warp 100, can someone please contact me to do this and if anyone has any advice or comment about this, as I haven't done it before, then please let me know".

My whole point in using the public forum space is that we crowd source help from other users to reduce the work on our providers to help keep costs down.

Just randomly filling up Gary's mail box with requests from 300,000 customers is going to just cause the same problems the phone and email systems have now.

But good luck and report back on how you go.

D



Hi Don,
I have been in contact with TelstraClear several times about my current situation. PM'ing Gary is a last ditch attempt to sort things. I don't think I'm being unreasonable. I'd just like a fair deal with what other customers are getting on HomePlan.
Cheers.


15 posts

Geek
Inactive user


  Reply # 706460 25-Oct-2012 18:41 Send private message

All sorted now.

Thanks Gary.



38 posts

Geek
+1 received by user: 8


  Reply # 706778 26-Oct-2012 11:25 Send private message



Zenourn, sounds like you haven't got the service that you should have. Please PM me with your account number and a contact phone number and I'll ask one of the team to call you and get this sorted.



Thanks Gary, I had a call from one of your team yesterday and all sorted now.

Nice to know that there is also now an extra option for InHome customers with the 60GB plan and phone line to have a package that costs $85/month and $2/2GB overage instead of the current $115/month (I think this is correct). Locks you in contract for 12 months though.

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