Sorry, you do seem to have miss read my comments.
I would expect you to at least out line what it is you want done in your forum post.
"Hi this is Appa, I want to change my service to Warp 100, can someone please contact me to do this and if anyone has any advice or comment about this, as I haven't done it before, then please let me know".
My whole point in using the public forum space is that we crowd source help from other users to reduce the work on our providers to help keep costs down.
Just randomly filling up Gary's mail box with requests from 300,000 customers is going to just cause the same problems the phone and email systems have now.
But good luck and report back on how you go.
I have been in contact with TelstraClear several times about my current situation. PM'ing Gary is a last ditch attempt to sort things. I don't think I'm being unreasonable. I'd just like a fair deal with what other customers are getting on HomePlan.