This has no been resolved, i have recently been through a debarcle with various people at tcl that has contributed to my switching to telecom (connecting tomorrow!). Both tcl phone helpdesk and email support when questioned put the blame for isky failing on Sky's shoulders. When I asked Sky about this they queried tcl who admitted they were at fault.
Also, I think its hard to place fault here. Telstra's dns and network are causing the video traffic to endure a 200 plus millisecond roundtrip, vs the telecom dns settings which only impose a 20 millisecond round trip.
If this delay is the issue (which it might not be, but for the sake of argument) then telstra /could/ alleviate the issue, but I think the issue rests firmly with the client software - the flash video player embedded in isky's site.
The video player has smarts to detect the speed of your connection and adjust the video quality to the best it thinks you can handle. The video player might not deal nicely with 200 millisecond latency - and it should really, 200 milliseconds is just not that much latency unless you are pwning noobs in the fps de jure.
Anyway, the latency could be a red herring - and perhaps is a sibling symptom to the choppy video symptom, both caused by a third as yet unknown issue, perhaps an issue that telstra are responsible for. It could be on purpose, so that telstra don't provide a service on par with sky and its ISP buddies own service, now where's that tin foil hat gone....
Follow us to receive Twitter updates when new discussions are posted in our forums: