Of the three phone conversations with people at TelstraClear in the past two weeks, I've had three different answers. First time, I was told it was sorted. Sadly, no. Second time, I was told I should call back in a week. Third time, I was promised I would be called - nothing yet.
We are also moving house in a few weeks, and were planning to stay with same ISP primarily for convenience. We've been with TCL for a decade, most of that on In Home cable and the new house is also in an area where it is available - but this bill hassle is giving us second thoughts. At least we haven't been disconnected yet.