I thought I would come here in the hope of some informed costumer service as my move to Miramar, Wellington has not gone too well at this point (as far as my ISP is concerned).
I have just brought my first home with my partner in Miramar, Wellington. Everything has been amazing, great house, stress free sale and a sunny 3 days to move!!
But then I stared to arrange to have my Telstraclear account moved from Newtown over to Miramar ...... I started by jumping on the telstraclear website and checked the area coverage map for the cable plans, seeing that my new house was smack bang in the middle of the red marked area (the colour used to state you are inside the warpspeed zone), with this in mind I thought the move would be simple, one easy phone call but how wrong I was.
To date I have made 4 calls and each time be told conflicting information and half answers intend (I believe) to make me give up.
My first call I was told "No Miramar is not inside our cable zone", I then informed her that the website implied otherwise, at which she replied "the map is just indicative" and that in-fact none of the surrounding Suburbs had fibre. Seems very un- indicative really.
I then phoned a few days later in inquire why I had not been contacted by the move team regarding my move and was told that the "Move team" was separate and there was no way to give an update. Here is where things got interesting tho, I was then told by this helpline person that the first lady had put me wrong and infact Miramar does have fibre-optic and that "no change" was needed on my type of plan or service.
Another few days had past I them revived a phone message from the "move team" saying once again no fibre is available in my area and not only would I need to pay the move fee but I would need to sign a new 12 month contract before they would do the move on December 27th (when I had told them November 27th countless times, not to mention Dec 27 is the day after boxing day who is moving then....
So long story short, I have a few questions:
Why can I not have cable when other houses in my suburb seem to have what look like cables going to there house (and I'm coloured in red on your map)
Why have I been told so much mis-information
And why am I being asked to pay a $60 moving fee for my current plan but also having to sign a new one. Surely it is one or the other.