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Topic # 113232 10-Jan-2013 12:56 Send private message

after two years with TCL i can happily report that i've had only one or two minor hiccups and over-all happy with the service.

last night i was called and informed my latest contract is about to expire and without renewing it my phone bill would increase $30 per month for broadband data. i'd assumed once my contract expired i would just continue at the same rate but without a contract. i now see my error.

i always thought contracts were applied to stop people taking advantage of sign-up perks and then jumping ship for better deals and of course this is fair enough. after two years though i don't want to be bound by another contract (i could be moving soon) but i don't want to have to start paying an extra $30 per month on my bill either. so last night i went over past bills to determine my needs and started checking out my options.

oddly, considering i feel like i live on the net sometimes, i found my data consumption for the past 6 months was only 56 GBs so buying 40 a month is a bit of an over-kill if i don't have to. of course there are not a lot of better options for low end users but i did find a couple and have nearly decided to swith to 'flip'. flip being pre-pay doesn't bother me as i manage my bills just fine but the beauty of their data rolling over for 12 months and only having to pay for what i need and use is very tempting. i'm a bit concerned about their teething problems as a new company but all going to plan i should save a few hundred dollars a year and that's with a couple of extra phone services that i don't currently have.

back to Telstra - i think it's a shame for them that they're so insistent on contracts for the better deals. especially for established customers as i wasn't going anywhere. if i moved to a residence supplied by another telco it was in my mind to push for a switch to Telstra because they've given the best service and deals 'ive' had to date. so in my case it was a mistake to try and push me into another contract as without that i wouldn't have even considered looking for a better deal. in fact until last night i'd never even heard of 'Flip'.

i guess the bottom line is - the call i received from Telstra last night did me a favour. being on a very low income i do need to suss out the most suitable and affordable deals i can though it doesn't seem like the best business practice for Telstra to incense me to do that. but oh well ... consider this feedback and also, thanks for the good service i have received.

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  Reply # 742768 10-Jan-2013 12:58 Send private message

Are you sure the call was from TelstraClear and not someone trying to get you to move telcos?

Have you looked at the latest plans around? Since you signed the contract TelstraClear changed the plans, increase broadband allowance, reduced prices. I can't believe it will increase prices when in fact it should even come down.






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  Reply # 742780 10-Jan-2013 13:12 Send private message

yes.  i'm on their $75 plan for 40 gigs.  they had my bill details as wanted to see if a needed add-ons for tolls etc so can't imagine anyone else having access to my bills.  

and yep i've looked around at all the deals going at the moment.  around $75 seems to be the best going with the major telcos.  with tolls and voicemail that bumps my monthly bill up to around the $110 mark give or take.  

by my estimation i can get all the broadband i need, tolls/mobile and voicemail/call waiting/call diversion all for $75 a month from flip.  judging by the last 6 months of my bills, some months would be less than $75 a month and it's possible some months could be more if i were to change my calling habits (unlikely).  

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  Reply # 742782 10-Jan-2013 13:12 Send private message

It is indeed a call from TelstraClear.

I don't believe the point was so much to sign you into a new contract but to simply advise that the 40Gb free data for 12 months promotion is coming to an end and to offer you alternative options.

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  Reply # 742784 10-Jan-2013 13:14 Send private message

Ah, so it's not only "contract ending" but "your specific promotion is ending".

You looked around other providers, but checked TelstraClear new plans at the same time?






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  Reply # 742790 10-Jan-2013 13:25 Send private message

yes.  according to their website their best offer at the moment is $80 for their base plan and $30 for 40 gigs.  i could probably get that down to an $80 deal for all if i spoke to the right person and agreed to a contract.  the contract was the sticking point for me and now i've found there are more suitable deals for me.  

umm ... am i missing something here?

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  Reply # 742799 10-Jan-2013 13:32 Send private message

Rainelogan21 you are able to carry on with the $75 Sunshine promo you are currently on however as you said it would require a 12 month term unfortunately.

If you would like to discuss this further please do feel free to send me a PM.

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