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Ultimate Geek
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TelstraClear

  Reply # 748807 22-Jan-2013 14:11 Send private message

freitasm: Gary thanks for looking, but this is intermittent and it may be working for you now, but give some time and it will stop working again - as it happened to D1023319.



Hi Mauricio. We realise that the reported behaviour is intermittent, and we have looked into it over a period of days based on those reports. There are no issues inside our network, as noted earlier. I note that this thread also indicates that a customer of another ISP has reported the same problem (ie, a customer on another network), and another Geekzoner has said that there are overseas reports of problems with Facebook.

However, we are keeping an eye on this and will take the appropriate action should we find anything that indicates the cause.

Cheers, Gary

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Uber Geek
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  Reply # 748841 22-Jan-2013 14:47 Send private message

Twitter and Facebook are giving me some trouble today (TelstraClear DSL), have to try https://www.facebook.com a few times to get a connection, MetroTwit is having trouble also with Twitter

BDFL
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  Reply # 748845 22-Jan-2013 14:57 Send private message

Twitter is having problems in their own network.
Faccebook is the same as before. It could be them or could be TCL. Who knows? Not us...





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Ultimate Geek
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  Reply # 750357 24-Jan-2013 18:15 Send private message

Also on TC cable and it does it all the time for me "Waiting for facebook.com". It appears to be DNS related as far as I can make out as after I eventually connect it will be fine for a while (usually until the next day).

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Ultimate Geek
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  Reply # 750396 24-Jan-2013 20:04 Send private message

TwoSeven: Also on TC cable and it does it all the time for me "Waiting for facebook.com". It appears to be DNS related as far as I can make out as after I eventually connect it will be fine for a while (usually until the next day).


Yep as per previous post, Vodafone customer using mac and have the same issue as you using safari and chrome. 
Changing to https only seems to actually get me to the login page and then still have 'waiting' messages in the status bars.  

Today seems ok though !  (Its only later in the evening... perhaps the school kids)?

BDFL
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  Reply # 750399 24-Jan-2013 20:08 Send private message

What we don't know is if the Vodafone and TelstraClear problems are different problems (for example a problem in each of the ISPs network), or the same problem affecting two ISPs (for example a Facebook CDN problem outside these ISPs' networks).

We don't know how much those two companies are now sharing in terms of infrastructure that could point to the problem having a single point where it happens, affecting both.

We are actually at the point where TelstraClear says "it's not a problem" but it continues to happen intermittently, so we are in a limbo here until it happens to a bigger base and more people complain.










839 posts

Ultimate Geek
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  Reply # 750406 24-Jan-2013 20:39 Send private message

Rebooted my modem (just in case). Changed my bookmark to https and it goes straight there now.




TwoSeven

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Ultimate Geek
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  Reply # 750413 24-Jan-2013 20:52 Send private message

What is the likely culprit for this issue? It is starting to get on my nerves.

Re: happening at night: also happens during the day.

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  Reply # 750415 24-Jan-2013 21:03 Send private message

I was getting facebook first login timeouts for a while at the start of Jan, using Chrome, on TCL Cable. Seems to have gone for me now, in that I've not noticed it this week






________
AK

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  Reply # 750500 24-Jan-2013 23:57 Send private message

I've had the same issues. TCL cable and Chrome is timing out on 1st sometimes 2nd attempt.

I've switched my FB fave to the https: URL now and see if it improves.

349 posts

Ultimate Geek
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  Reply # 753049 30-Jan-2013 08:52 Send private message

Having a shocking period with Facebook atm.

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Wannabe Geek


  Reply # 753421 30-Jan-2013 18:44 Send private message

Same here, connect instantly on https but http usually fails to load on all machines in my house. Changing over to 3G and it loads instantly :/

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Ultimate Geek
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TelstraClear

  Reply # 753704 31-Jan-2013 10:35 Send private message

Hi all. We're keen to try and assist with this so it would be useful to have as many specifics as possible (eg, time, exactly what you're seeing - whole page loads slowly, parts (which?) load slowly, etc... anything you think might help us replicate it).

Cheers, Gary



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  Reply # 753736 31-Jan-2013 11:02 Send private message

Gary, I've switched to https for facebook and it's working flawlessly. Before that any time of day i'd click my facebook link and about half the time it wouldn't load at all, not even partly, it just timed out. Based on the ping in my original post it could be a dns issue, a cache issue, or facebook just not responding to requests.

It's a tough thing to diagnose.




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566 posts

Ultimate Geek
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TelstraClear

  Reply # 753776 31-Jan-2013 11:59 Send private message

timmmay: Gary, I've switched to https for facebook and it's working flawlessly. Before that any time of day i'd click my facebook link and about half the time it wouldn't load at all, not even partly, it just timed out. Based on the ping in my original post it could be a dns issue, a cache issue, or facebook just not responding to requests.

It's a tough thing to diagnose.


Thanks Tim. Have passed that on. Cheers, Gary

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