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717 posts

Ultimate Geek
+1 received by user: 21


Topic # 113618 22-Jan-2013 15:48 Send private message

When I originally signed up to use TelstraClear I remember there was a minimum period of usage (I think it was two years, but I'm not sure). Unfortunately I can't find my original paperwork and so I can't check on this. I've had a quick look at the TC Customer Zone but couldn't find anything there that told me this info.

Does anyone know where I can find this info online?  I need to know what my contract period is (i.e. how many months) and when it expires.

I am moving house soon and so need to decide if I stick with TelstraClear or look at other providers (probably Vodafone as I like their plans better).  I assume TC have a fee if you move house and want to keep them?

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717 posts

Ultimate Geek
+1 received by user: 21


  Reply # 749319 23-Jan-2013 09:27 Send private message

All sorted! A nice lady from TC rang me last night and told me that I'd come off my contract last July, and off the special rate I was on. She offered to put me back on the special rate if I agreed to another 12 month contract, which I've done.

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