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12 posts

Geek


Topic # 113731 26-Jan-2013 02:32 Send private message

First off, I was a big advocate for Telstra Cable for a long time. It cost more, but everything I did on the internet was quicker than any competitors DSL solution (in that price range at least). Eventually it ended up being the same, but over the last year it has started to get worse - I've had patches where my average speeds go up and go back down again.

I laid a complaint a few months ago when my FTP transfers from Europe went down to 20KB/s (earlier in the year 800 then it dropped to 400 and then to 200). I tried 3 different servers in this region in that time period and got similar low speed results. Testing from a Xtra DSL account and it was 300KB/s!

I was told they were aware of a problem and were rolling out fixes but were unable to give an accurate time frame. I put up with it, and eventually my average FTP speed went back to 200 (multiple connections don't help btw). I can tolerate 200KB/s but I wasn't running around recommending TCL.

But over the last week I've become furious. Sure facebook, youtube, etc all run quick, but if I access something less common the speeds have become beyond pathetic. 

Often in the evenings I'll get a break, and transfers go up to 480KB/s - but most of the time I am limited/throttled to 40KB/s. It's a definate on/off scenario - it's either fast or it's extremely poor. I tried on fxNetworks DSL yesterday and got 600KB/s but after 30 seconds it went down to around 400 - which is reasonable.

So why am I suddenly posting at 2.20AM? I'm waiting for an HTTP download - 25KB/s.

I just want to know your opinions. I'm moving house in two weeks, and Orcon offers a cheaper package and I can't do any worse than 40KB/s.

I'm using the provided 15mbit Motorola Surf and have tried multiple routers, currently using a mid-range Netgear. All common services like Steam, YouTube, Facebook etc are working at full speed - just when I tread off the familiar path I get screwed.

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29 posts

Geek

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TelstraClear

  Reply # 751057 26-Jan-2013 02:45 Send private message

Have you tried direct plug in to the modem to avoid any local.networking restrictions?

Have you tested the exact same server at the same time off a different isp or cable modemevwn? R y pasting us a traceroute from a worrysome server for example.

Is your new address cabled?

One more thing. Sadly, nz speeds are slow, and theres not a lot us as customers can do :( try ruling things out anywaysas abovef)



12 posts

Geek


  Reply # 751059 26-Jan-2013 02:55 Send private message

Baconeta: Have you tried direct plug in to the modem to avoid any local.networking restrictions?
No, but I did go out and buy a brand new router just in case it was the issue, but remember all common services like YouTube (uploads and views), Steam, Windows Updates etc all fly along at high speed.

Have you tested the exact same server at the same time off a different isp or cable modemevwn? R y pasting us a traceroute from a worrysome server for example.

Yes - Xtra 300KB/s fxNetworks 480KB/s
It's not just that server, I've tried two others in Europe (purchased accounts)
I'll do an FTP transfer now, and if it's currently in 40KB mode I'll paste the route (otherwise it might be tomorrow)

Is your new address cabled?
I beleive so


One more thing. Sadly, nz speeds are slow, and theres not a lot us as customers can do :( try ruling things out anywaysas abovef)
I respect this, I'll accept 200KB/s (which is terrible by US standards) but I'm paying the same amount I did 12 months ago and getting 1/10th the performance for non-popular sites and FTP transfers. 



12 posts

Geek


  Reply # 751060 26-Jan-2013 03:03 Send private message

This isn't a server I care about, but this is where I was trying to fetch a file with HTTP @ 25KB/s

7 and 9 worry me


traceroute to www.vetusware.com (62.109.10.210), 30 hops max, 60 byte packets
1 192.168.0.2 (192.168.0.2) 3.087 ms 5.509 ms 5.627 ms
2 * * *
3 lo0.internet.ivpn.pe14.telstraclear.net (218.101.61.97) 19.831 ms 20.265 m s 21.089 ms
4 ie2-g-0-0-0.telstraclear.net (203.98.50.2) 33.784 ms 33.887 ms 33.976 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 32.440 ms 32.658 m s 32.757 ms
6 unknown.telstraglobal.net (134.159.174.41) 33.569 ms 23.142 ms 23.294 ms
7 i-0-6-4-1.tlot-core01.bx.telstraglobal.net (202.84.142.114) 149.969 ms 149 .268 ms 150.088 ms
8 i-0-4-0-0.tlot02.bi.telstraglobal.net (202.84.251.238) 149.053 ms 147.819 ms 148.338 ms
9 xe-11-2-0.edge1.losangeles6.level3.net (4.68.62.9) 153.508 ms 8-3-2.edge1.L osAngels.Level3.net (4.68.70.69) 153.154 ms 153.600 ms
10 vlan90.csw4.LosAngeles1.Level3.net (4.69.144.254) 336.421 ms vlan60.csw1.Lo sAngeles1.Level3.net (4.69.144.62) 329.991 ms vlan80.csw3.LosAngeles1.Level3.ne t (4.69.144.190) 306.443 ms
11 ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 300.157 ms ae-73-73.ebr3 .LosAngeles1.Level3.net (4.69.137.37) 302.752 ms ae-83-83.ebr3.LosAngeles1.Leve l3.net (4.69.137.41) 331.134 ms
12 ae-12-12.ebr3.LosAngeles1.Level3.net (4.69.132.82) 300.978 ms 301.088 ms 302.818 ms
13 ae-61-61.csw1.Washington1.Level3.net (4.69.134.130) 329.599 ms 340.252 ms ae-71-71.csw2.Washington1.Level3.net (4.69.134.134) 304.724 ms
14 ae-62-62.ebr2.Washington1.Level3.net (4.69.134.145) 303.952 ms 315.732 ms 317.256 ms
15 ae-43-43.ebr2.Paris1.Level3.net (4.69.137.57) 334.138 ms ae-44-44.ebr2.Pari s1.Level3.net (4.69.137.61) 305.802 ms ae-42-42.ebr2.Paris1.Level3.net (4.69.13 7.53) 303.938 ms
16 ae-47-47.ebr1.Frankfurt1.Level3.net (4.69.143.141) 330.960 ms ae-46-46.ebr1 .Frankfurt1.Level3.net (4.69.143.137) 303.543 ms ae-45-45.ebr1.Frankfurt1.Level 3.net (4.69.143.133) 328.730 ms
17 ae-61-61.csw1.Frankfurt1.Level3.net (4.69.140.2) 303.673 ms 302.903 ms 30 4.369 ms
18 ae-3-80.edge3.Frankfurt1.Level3.net (4.69.154.135) 303.083 ms ae-2-70.edge3 .Frankfurt1.Level3.net (4.69.154.71) 303.448 ms ae-1-60.edge3.Frankfurt1.Level3 .net (4.69.154.7) 332.468 ms
19 GW-RETN.level3.net (212.162.19.30) 299.788 ms 305.638 ms 300.123 ms
20 46.46.128.74 (46.46.128.74) 383.732 ms 378.576 ms 380.949 ms
21 46.46.168.174 (46.46.168.174) 381.835 ms 381.018 ms 385.193 ms
22 te65-40.webdc.ru (92.63.108.91) 382.882 ms 388.003 ms 384.387 ms
23 msk-128.ispsystem.net (188.120.240.128) 383.611 ms 400.825 ms 392.949 ms
24 vetusware.com (62.109.10.210) 362.234 ms 353.479 ms 351.594 ms
root@media:~# traceroute www.vetusware.com
traceroute to www.vetusware.com (62.109.10.210), 30 hops max, 60 byte packets
1 192.168.0.2 (192.168.0.2) 2.245 ms 2.316 ms 2.397 ms
2 * * *
3 lo0.internet.ivpn.pe14.telstraclear.net (218.101.61.97) 19.581 ms 21.578 ms 22.319 ms
4 ie2-g-0-0-0.telstraclear.net (203.98.50.2) 27.070 ms 27.529 ms 27.654 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 28.375 ms 28.495 ms 28.586 ms
6 unknown.telstraglobal.net (134.159.174.41) 28.671 ms unknown.telstraglobal.net (134.159.174.37) 22.099 ms 22.306 ms
7 i-0-6-4-1.tlot-core01.bx.telstraglobal.net (202.84.142.114) 147.131 ms 147.167 ms 150.743 ms
8 i-0-4-0-0.tlot02.bi.telstraglobal.net (202.84.251.238) 150.483 ms 151.480 ms 151.247 ms
9 l3-peer.tlot02.pr.telstraglobal.net (134.159.61.18) 156.973 ms xe-11-2-0.edge1.losangeles6.level3.net (4.68.62.9) 156.452 ms 157.043 ms
10 vlan60.csw1.LosAngeles1.Level3.net (4.69.144.62) 332.014 ms vlan70.csw2.LosAngeles1.Level3.net (4.69.144.126) 318.506 ms vlan80.csw3.LosAngeles1.Level3.net (4.69.144.190) 303.138 ms
11 ae-73-73.ebr3.LosAngeles1.Level3.net (4.69.137.37) 306.180 ms ae-83-83.ebr3.LosAngeles1.Level3.net (4.69.137.41) 329.198 ms ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 301.703 ms
12 ae-12-12.ebr3.LosAngeles1.Level3.net (4.69.132.82) 303.320 ms 303.077 ms 302.765 ms
13 ae-71-71.csw2.Washington1.Level3.net (4.69.134.134) 303.075 ms ae-91-91.csw4.Washington1.Level3.net (4.69.134.142) 302.208 ms ae-81-81.csw3.Washington1.Level3.net (4.69.134.138) 335.836 ms
14 ae-62-62.ebr2.Washington1.Level3.net (4.69.134.145) 299.328 ms ae-92-92.ebr2.Washington1.Level3.net (4.69.134.157) 331.315 ms ae-62-62.ebr2.Washington1.Level3.net (4.69.134.145) 309.289 ms
15 ae-44-44.ebr2.Paris1.Level3.net (4.69.137.61) 308.764 ms 302.205 ms ae-42-42.ebr2.Paris1.Level3.net (4.69.137.53) 301.661 ms
16 ae-47-47.ebr1.Frankfurt1.Level3.net (4.69.143.141) 328.832 ms ae-48-48.ebr1.Frankfurt1.Level3.net (4.69.143.145) 301.400 ms ae-45-45.ebr1.Frankfurt1.Level3.net (4.69.143.133) 328.223 ms
17 ae-61-61.csw1.Frankfurt1.Level3.net (4.69.140.2) 305.701 ms ae-71-71.csw2.Frankfurt1.Level3.net (4.69.140.6) 340.776 ms ae-91-91.csw4.Frankfurt1.Level3.net (4.69.140.14) 334.902 ms
18 ae-2-70.edge3.Frankfurt1.Level3.net (4.69.154.71) 303.511 ms 301.252 ms ae-3-80.edge3.Frankfurt1.Level3.net (4.69.154.135) 303.564 ms
19 GW-RETN.level3.net (212.162.19.30) 301.931 ms 303.600 ms 308.850 ms
20 46.46.128.74 (46.46.128.74) 437.324 ms 429.694 ms 419.973 ms
21 46.46.168.174 (46.46.168.174) 379.309 ms 382.559 ms 378.835 ms
22 te65-40.webdc.ru (92.63.108.91) 384.218 ms 384.153 ms 388.639 ms
23 msk-128.ispsystem.net (188.120.240.128) 383.597 ms 386.807 ms 385.100 ms
24 vetusware.com (62.109.10.210) 355.061 ms 355.972 ms 357.215 ms
FTP server, I realise there are big gaps outside of Telstra's network, but they seem to be the common denominator.



12 posts

Geek


  Reply # 751061 26-Jan-2013 03:16 Send private message

Sorry for the multiple replies.

I'm having a good patch with the FTP right now, 480KB/s per connection.
I'll post up a traceroute when it slows down next (and if it doesn't slow down then that would be awesome)

BDFL
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  Reply # 751069 26-Jan-2013 07:27 Send private message

Are you testing this with a computer connected via WiFi or ethernet? If you are connected via WiFi have you tried ethernet?




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  Reply # 751083 26-Jan-2013 09:13 Send private message

Stick with TC



12 posts

Geek


  Reply # 751141 26-Jan-2013 12:53 Send private message

Thanks Joker, its those opinions I'm hunting for.

As for ethernet via wifi, yes I have tried both. I have a machine on a wifi bridge which does the downloads generaly. But before complaining about any speeds I try the transfer again on my desktop which is wired. If it was only on WiFi I wouldn't mind.


ajw

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Ultimate Geek
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  Reply # 751165 26-Jan-2013 13:59 Send private message

SpidersWeb: Thanks Joker, its those opinions I'm hunting for.

As for ethernet via wifi, yes I have tried both. I have a machine on a wifi bridge which does the downloads generaly. But before complaining about any speeds I try the transfer again on my desktop which is wired. If it was only on WiFi I wouldn't mind.



I also prefer cable and have been a cable broadband customer for five or so years and find it reliable.

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Trusted

  Reply # 751231 26-Jan-2013 16:34 Send private message

I am sorta in the same boat. Beta tested the TBox PVR and the 100mbt. Love TCL Cable and been with it over 10 years. But .....

Where once it was a premium product that now seems harder and harder to justify.

The good:
- stability. Its rock solid.
- Speeds are pretty good for me (I ftp alot and get 1000KB/s even prime time)
- Sky options. Extra decoders are still way cheaper than $25 each direct with Sky (I pay under half that)
- I actually like some bits about the TBox over MySky

The Bad:
- Bandwidth allowance sucks compared to the completion (150gig v 400/500 out there now)
- Pings gaming are no longer premium over others but the same or sometimes worse (big gamers in my house)
- TBox still has some "quirks"

Overall I pay TCL $350 plus per month. Thats for phone, sky, extra boxes and channels, as well as the 100mbt. Its a hell of an amount of money and shopping around could save me about $100 per month with only minor loss over what have now.

Personally I am giving them 6 months (as I wait for my home in Chch to be demolished anyway) and when I have to move for that then if nothing has improved now its

VodaTelstraIhugClear

Well yeah it could be time for a change.








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  Reply # 751234 26-Jan-2013 16:43 Send private message

SpidersWeb: This isn't a server I care about, but this is where I was trying to fetch a file with HTTP @ 25KB/s


Caution!! 

Remember that TelstraClear hijacks your port 80 connections and redirects them through it's proxy farm.  Your traceroutes you posted are not port 80 and so the route isn't necessarily the same.

Here is a tcptraceroute using port 80 to that same IP you used from my cable connection in chch,
tcptraceroute 62.109.10.210
Selected device eth0, address 192.168.10.10, port 39562 for outgoing packets
Tracing the path to 62.109.10.210 on TCP port 80 (http), 30 hops max
1 192.168.10.1 0.368 ms 0.258 ms 0.225 ms
2 * * *
3 lo0.internet.ivpn.pe22.telstraclear.net (218.101.61.114) 11.885 ms 17.201 ms 12.749 ms
4 ie2-g-0-0-0.telstraclear.net (203.98.50.2) 23.520 ms 22.866 ms 51.479 ms
5 vetusware.com (62.109.10.210) [open] 22.938 ms 26.012 ms 45.383 ms

Compare with normal traceroute...
traceroute 62.109.10.210
traceroute to 62.109.10.210 (62.109.10.210), 30 hops max, 60 byte packets
1 192.168.10.1 (192.168.10.1) 0.224 ms 0.248 ms 0.365 ms
2 * * *
3 lo0.internet.ivpn.pe22.telstraclear.net (218.101.61.114) 20.801 ms 21.538 ms 22.319 ms
4 ie2-g-0-0-0.telstraclear.net (203.98.50.2) 32.422 ms 32.489 ms 32.481 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 32.352 ms 32.362 ms 35.863 ms
6 unknown.telstraglobal.net (134.159.174.41) 35.953 ms unknown.telstraglobal.net (134.159.174.37) 25.289 ms 87.824 ms
7 i-0-0-4-0.tlot-core01.bx.telstraglobal.net (202.84.142.118) 175.306 ms 175.264 ms 175.280 ms
8 i-0-4-0-2.tlot02.bi.telstraglobal.net (202.84.251.234) 153.768 ms 153.765 ms 153.758 ms
9 8-3-2.edge1.LosAngels.Level3.net (4.68.70.69) 148.173 ms 148.283 ms 148.343 ms
10 vlan60.csw1.LosAngeles1.Level3.net (4.69.144.62) 313.697 ms vlan70.csw2.LosAngeles1.Level3.net (4.69.144.126) 309.531 ms vlan60.csw1.LosAngeles1.Level3.net (4.69.144.62) 316.576 ms
11 ae-83-83.ebr3.LosAngeles1.Level3.net (4.69.137.41) 308.346 ms ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 310.767 ms ae-73-73.ebr3.LosAngeles1.Level3.net (4.69.137.37) 302.000 ms
12 ae-12-12.ebr3.LosAngeles1.Level3.net (4.69.132.82) 311.341 ms 302.075 ms 300.640 ms
13 ae-91-91.csw4.Washington1.Level3.net (4.69.134.142) 311.181 ms 305.820 ms ae-81-81.csw3.Washington1.Level3.net (4.69.134.138) 305.925 ms
14 ae-62-62.ebr2.Washington1.Level3.net (4.69.134.145) 304.446 ms ae-92-92.ebr2.Washington1.Level3.net (4.69.134.157) 306.123 ms ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) 303.291 ms
15 ae-43-43.ebr2.Paris1.Level3.net (4.69.137.57) 299.843 ms ae-41-41.ebr2.Paris1.Level3.net (4.69.137.49) 303.878 ms ae-42-42.ebr2.Paris1.Level3.net (4.69.137.53) 302.499 ms
16 ae-47-47.ebr1.Frankfurt1.Level3.net (4.69.143.141) 301.075 ms ae-48-48.ebr1.Frankfurt1.Level3.net (4.69.143.145) 305.479 ms ae-47-47.ebr1.Frankfurt1.Level3.net (4.69.143.141) 302.720 ms
17 ae-91-91.csw4.Frankfurt1.Level3.net (4.69.140.14) 311.426 ms 301.273 ms 300.720 ms
18 ae-1-60.edge3.Frankfurt1.Level3.net (4.69.154.7) 307.160 ms ae-2-70.edge3.Frankfurt1.Level3.net (4.69.154.71) 300.656 ms ae-3-80.edge3.Frankfurt1.Level3.net (4.69.154.135) 303.564 ms
19 GW-RETN.level3.net (212.162.19.30) 306.807 ms 305.216 ms 308.326 ms
20 46.46.128.74 (46.46.128.74) 367.281 ms 366.049 ms 370.909 ms
21 46.46.168.174 (46.46.168.174) 370.978 ms 370.858 ms 368.239 ms
22 te65-40.webdc.ru (92.63.108.91) 374.896 ms 373.252 ms 373.230 ms
23 msk-128.ispsystem.net (188.120.240.128) 373.183 ms 373.188 ms 376.928 ms
724 vetusware.com (62.109.10.210) 376.217 ms 373.700 ms 379.543 ms




---
James Sleeman

My hobby - listing small amounts of interesting/useful hobby electronic components hardware and stuff on Trademe for cheap, all good geek stuff for the "maker" revolution ;-)

Tip for Trademe addicts: install an addon for your browser to get thumbs for all listings.



12 posts

Geek


  Reply # 751240 26-Jan-2013 17:01 Send private message

Ahhh things were so much simpler once upon a time.

Thanks for the heads up.

For the post above that, yeah I don't feel like I'm using a "premier" service like I used to, but I wouldn't want to change ISP and find it's actually worse :S 

I wish I could pay a little bit more, for speed (average international, not peak local) rather than just gigs. 60GB normally covers me in an average month - it's just when I need data - I don't want to wait overnight.

Would switching to WarpSpeed increase performance (in my situation)? e.g. different bandwidth pool, or some weird prioritisation?

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  Reply # 751264 26-Jan-2013 18:30 Send private message

Can you get VDSL2+ at your address?
http://chorus.co.nz/sat

If so I'd consider changing to Snap.

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  Reply # 751321 26-Jan-2013 21:54 Send private message

The Chorus map is closing? I find it useful...

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  Reply # 751351 26-Jan-2013 23:08 Send private message


Caution!! 

Remember that TelstraClear hijacks your port 80 connections and redirects them through it's proxy farm.  Your traceroutes you posted are not port 80 and so the route isn't necessarily the same.


James, given we're 10,500 ish kilometers (west coast USA) or further, I can't think of any ISP that doesn't deploy some sort of transparent cache here in NZ.  If they don't then they are slightly dented in the head.

But if you don't want the assistance of a dirty great Layer 4 switch farm and hundreds of thousands of $$ of cache technology helping you return stuff that someone before you might be interested (like the BBC website or New York Times), then I'm sure you virtual corner ISP Ma & Pop ISP will be very happy to have your monthly dime.

Also lets not confuse traceroute with a layer 8 pathing tool.
HTTP is a layer 8 protocol. Traceroute is a pure layer 3 tool.  The ICMP protocol path and latency doesn't accurately reflect how the internet is plumbed these days, esp. from an application level at least.

Spider, I'm unashamedly guilty of working in the TCL-->VF machine and I can tell you that it's full of people very much like you, that want things just to work.
We're not giving up on our customers, we're lighting the fires under things that we can, to make what you want to do on the net as useful as possible.

Crap I hate marketing, please shoot me now!




"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

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  Reply # 751355 26-Jan-2013 23:46 Send private message

DoomlordVekk:

Caution!! 

Remember that TelstraClear hijacks your port 80 connections and redirects them through it's proxy farm.  Your traceroutes you posted are not port 80 and so the route isn't necessarily the same.


James, given we're 10,500 ish kilometers (west coast USA) or further, I can't think of any ISP that doesn't deploy some sort of transparent cache here in NZ.  If they don't then they are slightly dented in the head.


That's fine, but give us the choice.  Allow us to opt-out if we want. Other ISP's allow you to opt out of their transparent caches (at least I know that Slingshot does).

If we could opt-out then an end could be put to the frequently recurring "telstra clear transparent proxy is messed up/slow/not working" type of threads we have here, or we could at least decisively prove that the proxy is at fault.





---
James Sleeman

My hobby - listing small amounts of interesting/useful hobby electronic components hardware and stuff on Trademe for cheap, all good geek stuff for the "maker" revolution ;-)

Tip for Trademe addicts: install an addon for your browser to get thumbs for all listings.

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