Is it just me, or do other Telstraclear users think it a bit much to receive monthly calls from the company stating 'your account is overdue - please pay immediately.....'
When, in fact, our account is not overdue, rather TCL are demanding $ for an account that has never been functional.....
While one can see the benefit from TCL's point of view - ghost accounts = 2 x revenue stream per customer....!
However, and from a (& ahem) 'consumer's' point of view - it becomes a tad tiresome after 12 consecutive month's receiving the same call.....explaining (again & again that 'no, that account is not in service - my genuine # is as follows)......hold for 5-10 minutes while this is confirmed.....hold further still while 'we transfer you to the appropriate CSR'.......waste yet more time explaining the situation - again.......receive an apology, an assurance that the matter will be dealt with, a reference/ticket #, credit any overpaid monies back to the operational account.....'the account has been cancelled'......etc etc, blah blah.....
Tiresome thinking about it, let alone writing it down.
So, imagine how pleased we were when finally, finally......the 'non account' calls stopped 2-3 months ago......
Well, actually.....they didn't.
Received an automated call recently at work stating 'account overdue, please pay immediately or your services will be discontinued'.......
Figured I must have forgotten to pay, so entered credit card details and paid.
Received January bill, checked & - naturally - no history of the credit card payment.....& btw, overdue amount? Around $15.00....
Called TCL - and of course, no surprises.......the 'ghost account' still exists. That's where my $113.00 'overdue' $'s were routed.
I've about had it with this level of 'service'.
& the final kicker?
I have a TCL mobile with such limited reception that the call centre guys have had to phone the landline - & we live in Christchurch!
The sales rep who signed me up for aforementioned 'free handset' on a 2 year contract didn't mention that I'd actually be charged $9/month for it......or perhaps she did......I simply didn't notice due to the speed of her delivery.....that one's on me if such is the case.....I'd consider asking them to check the sales call but I've spent rather more time listening to TCL elevator music over the past year or so to be bothered following it up.
I figured the company would throw us at least some form of recompense considering the above but no, apparently a move from Sky to Freeview will cost us $150 (not mentioned on the website, btw). To be fair here, on this count I didn't apprise the calltaker of all the hassles we've had. That may have made a difference - frankly just too damn exasperated.
Been with you guy's for the last 7 years more or less.