Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




87 posts

Master Geek
+1 received by user: 10


Topic # 114271 14-Feb-2013 11:50 Send private message

Good Morning,

 

I really want to get hold of a T/C customer-service person because of a unique problem I have.

Effectively, my mother whom is mildly mentally ill has recently signed up for TC internet. She can barely afford to live off her benefit, and asks me for financial help every other week.

She got the internet just because she wants to e-mail 2 family members, and my concerns are that she has signed up for a ~$50/month plan which she doesn’t need and can’t afford. The likelihood of her getting into debt is pretty much guaranteed, and guess who will have to come to her aid….

Me and my girlfriend work full-time, and even we spent a few weeks deliberating on the best/cheapest internet plan for us.

I am the only person in our family who looks out for my mum, but because I live at the other end of the country, and the fact that she doesn’t listen to my suggestions, makes it very difficult.

I’m not against her having the internet, but she knows nothing about the net or computers, and I just want to ensure that she is on a fair plan, and to make sure she won’t get into any financial trouble.

I’ve called TelstraClear twice, but they seem to not care, and are stuck behind a curtain of procedure.

In most organisations, there is a person who has empathy, initiative and won’t let company policy get in the way of addressing a problem.

Can anyone suggest a contact within TC that I can get hold of?

View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

124 posts

Master Geek
+1 received by user: 84

Trusted
Vodafone NZ

  Reply # 762172 14-Feb-2013 12:00 Send private message

Hi there

Please private message me your account and contact info and I'll pass it on to our contacts at TelstraClear.

Dylan

View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Police Camera Van Disguise
Created by Reanalyse, last reply by lNomNoml on 21-Dec-2014 23:33 (75 replies)
Pages... 3 4 5


Spark, the least secure part of your home network?
Created by NZtechfreak, last reply by MrTomato on 22-Dec-2014 17:23 (22 replies)
Pages... 2


Do I have the right to return this?
Created by corksta, last reply by kiwibro111 on 21-Dec-2014 23:54 (45 replies)
Pages... 2 3


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


youtube downloader
Created by Ford, last reply by jarledb on 22-Dec-2014 16:57 (18 replies)
Pages... 2


What has Geekzone led you to buy?
Created by russelo, last reply by jarledb on 22-Dec-2014 16:41 (18 replies)
Pages... 2


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3


Crew Drinking on Flights - Why!?
Created by networkn, last reply by Geektastic on 22-Dec-2014 09:35 (34 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.