lanceanz: I paid the $499 and was treated fairly by TCL when I quit. I'd had almost 2 years use out of it so certainly didn't expect to get my full $499 back, even though it'd given me a lot of grief. Based on my experiences with TCL I'd be very surprised if anyone had to take them to small claims. If you did, then I very much doubt you'd be awarded $499.
Great to hear TCL saw you well.
Given the current cost of mySky - $599 , I think a total refund is more than reasonable after 2 years use. It's reasonable to expect that such a device would last 10 years and the current replacement cost of the service to something that is fault free is $100 more.
I would however agree that you don't have right to expect any refund on the service payments.
So, if you were to take a case that you'd paid $25 dollars a month and the service fails half the time, so you want $10 a month back for the entire 2 years, I think that would be being unreasonable.
$599 does make my point for earlier that others have agree with though.
At present, with some competition the entry price is $500. I noted that you can rent the PVR for the same amount for each provider.
Take away the competition and will $15 become $20? or 25% more.
Sky are already charging 20% more just for the PVR.
This does raise the interesting question thou of PVR vendor choice by TCL and if they have simply chosen a unit that is to cheap?
 - https://skytv.custhelp.com/app/answers/detail/a_id/127/~/how-much-does-my-sky-hdi-cost%3F